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| 2. | Hidaka, K.(200604)。Trends in Service Science in Japan and Abroad。Science & Technology Trends -- Quarterly Review，19，35-47。 |
| 3. | Basole, R.C.、Rouse, W.B.(2008)。Complexity of service value networks: Conceptualization and empirical investigation。IBM Systems Journal，47(1)，53-70。 |
| 4. | Frolovicheva, K.(2006)。The emergence of service science: Towards systematic service innovations to accelerate the coproduction of value。Journal of Global Business and Technology，2(2)，39-55。 |
| 5. | Maglio, P.P.、Spohrer, J.、Seidman, D.I.、Ritsko, J.J.(2008)。Preface: Service Science, Management, and Engineering。IBM Systems Journal，47(1)，3-4。 |
| 6. | Patterson, P. G.、Mattila, A. S.(2008)。An examination of the impact of cultural orientation and familiarity in service encounter evaluations。International Journal of Service Industry Management，19(5)，662-681。 |
| 7. | Rometty, G.(2008)。Message from the Senior Vice President, Global Business Services。Service Science, Management, and Engineering. IBM Systems Journal，47(1)，1-2。 |
| 8. | Silvestro, R.、Fitzgerald, L.、Johnston, R.(1992)。Towards a classification of services processes。International Journal of Services Industry Management，3(2)，62-75。 |
| 9. | Lusch, Robert F.、Vargo, Stephen L.、Wessels, Gunter(2008)。Toward a conceptual foundation for service science: contributions from service-dominant logic。IBM Systems Journal，47(1)，5-14。 |
| 10. | Panesar, Sukhvir Singh、Markeset, T.(2008)。Development of a framework for industrial service innovation management and coordination。Journal of quality in maintenance engineering，14(2)，177-193。 |
| 11. | Menor, Larry J.、Tatikonda, Mohan V.、Sampson, Scott E.(2002)。New Service Development: Areas for Exploitation and Exploration。Journal of Operations Management，20(2)，135-157。 |
| 12. | Wägar, Karolina(2008)。Exploring tools for learning about customers in a service setting。International Journal of Service Industry Management，19(5)，596-620。 |
| 13. | den Hertog, Pim(2000)。Knowledge-Intensive Business Services as Co-Producers of Innovation。International Journal of Innovation Management，4(4)，491-528。 |
| 14. | Liu, Chun-Hsien、Wang, Chu-Ching(2008)。Forecast Competitor's Service Business Strategy with Integrative Service Taxonomy and CI Data。European Journal of Marketing，42(7/8)，746-765。 |