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5. | Patterson, P. G.、Mattila, A. S.(2008)。An examination of the impact of cultural orientation and familiarity in service encounter evaluations。International Journal of Service Industry Management,19(5),662-681。 |
6. | Rometty, G.(2008)。Message from the Senior Vice President, Global Business Services。Service Science, Management, and Engineering. IBM Systems Journal,47(1),1-2。 |
7. | Silvestro, R.、Fitzgerald, L.、Johnston, R.(1992)。Towards a classification of services processes。International Journal of Services Industry Management,3(2),62-75。 |
8. | Lusch, Robert F.、Vargo, Stephen L.、Wessels, Gunter(2008)。Toward a conceptual foundation for service science: contributions from service-dominant logic。IBM Systems Journal,47(1),5-14。 |
9. | Panesar, Sukhvir Singh、Markeset, T.(2008)。Development of a framework for industrial service innovation management and coordination。Journal of quality in maintenance engineering,14(2),177-193。 |
10. | Menor, Larry J.、Tatikonda, Mohan V.、Sampson, Scott E.(2002)。New Service Development: Areas for Exploitation and Exploration。Journal of Operations Management,20(2),135-157。 |
11. | Wägar, Karolina(2008)。Exploring tools for learning about customers in a service setting。International Journal of Service Industry Management,19(5),596-620。 |
12. | Den Hertog, Pim(2000)。Knowledge-Intensive Business Services as Co-Producers of Innovation。International Journal of Innovation Management,4(4),491-528。 |
13. | Basole, R. C.、Rouse, W. B.(2008)。Complexity of Service Value Networks: Conceptualization and Empirical Investigation。IBM Systems Journal,47(1),53-70。 |
14. | Liu, Chun-Hsien、Wang, Chu-Ching(2008)。Forecast Competitor's Service Business Strategy with Integrative Service Taxonomy and CI Data。European Journal of Marketing,42(7/8),746-765。 |