| 期刊論文| 1. | 吳肇展、彭于萍(20050200)。組織公民行為之研究：兼論服務導向公民行為。崇右學報，11，71-90。 延伸查詢 | | 2. | 陳心田(20030600)。員工-主管互動、知覺組織支持、組織承諾與組織公民行為：我國科技產業研發人員之分析。交大管理學報，23(1)，27-70。 延伸查詢 | | 3. | 楊濱燦、陳瑞村(20040600)。服務導向組織公民行為、顧客信任與品牌權益關係之研究。企業管理學報，61，51-72。 延伸查詢 | | 4. | Cran, D. J.(1994)。Towards validation of the service orientation constructs。The Service Industries Journal，14，34-44。  | | 5. | Smith, C. A.、Organ, D. W.、Near, J. P.(1983)。Organizational citizenship behavior: It's nature and antecedents。Journal of Applied Psychology，68(4)，653-663。 | | 6. | 嚴秀茹、林育理、戴淑賢(20040100)。服務氣候對服務導向公民行為之影響歷程探討--心理授權與角色界定之中介模式。管理評論，23(1)，25-48。 延伸查詢 | | 7. | Konovsky, M. A.、Organ, D. W.(1996)。Dispositional and contextual determinants of organizational citizenship behavior。Journal of Organizational Behavior，17(3)，253-266。 | | 8. | Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。 | | 9. | Podsakoff, P. M.、Ahearne, M.、MacKenzie, S. B.(1997)。Organizational citizenship behavior and the quantity and quality of work group performance。Journal of Applied Psychology，82(2)，262-270。 | | 10. | Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology，86(1)，29-41。 | | 11. | Graham, J. W.(1991)。An essay on organizational citizenship behavior。Employee Responsibilities and Rights Journal，4(4)，249-270。 | | 12. | Podsakoff, Philip M.、MacKenzie, S. B.、Paine, J. B.、Bachrach, D. G.(2000)。Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research。Journal of Management，26(3)，513-563。 | | 13. | Podsakoff, Philip M.、MacKenzie, Scott B.(1994)。Organizational citizenship behaviors and sales unit effectiveness。Journal of Marketing Research，31(3)，351-363。 | | 14. | Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。 | | 15. | Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。 | | 16. | Konovsky, Mary A.、Pugh, S. Douglas(1994)。Citizenship behavior and social exchange。The Academy of Management Journal，37(3)，656-669。 | | 17. | Organ, D. W.(1997)。Organizational citizenship behavior: It's construct clean-up time。Human Performance，10(2)，85-97。 | | 18. | Farh, Jiing-Lih、Earley, P. Christopher、Lin, Shu-Chi(1997)。Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society。Administrative Science Quarterly，42(3)，421-444。 | 學位論文| 1. | 林士峰(2003)。銀行業人力彈性運用與員工心理契約的關係及影響(碩士論文)。國立中山大學。 延伸查詢 | 圖書| 1. | Hogan, J.、Hogan, R.、Busch, C. M.(1984)。The Service Profit Chain。New York：Free Press。 | | 2. | Borman, W. C.、Motowidlo, S. J.(1993)。Personnel selection in organizations。San Francisco：Jossey-Bass。 | | 3. | Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。 | 圖書論文| 1. | Kidder, D. L.、McLean Parks, J.(1993)。The good soldier: Who is (s)he?。Academy of Management Best Papers Proceedings。 | | 2. | Organ, D. W.(1990)。The Motivational Basis of Organizational Citizenship。Research in Organizational Behavior。Greenwich, CT：JAI Press。 | | 3. | Walz, S. M.、Niehoff, B. P.(1996)。Organizational citizenship behaviors and their effect on organizational effectiveness in limited-menu restaurants。Academy of Management Best Papers Proceedings。Statesboro, GA：George Southern University。 | |