| 會議論文| 1. | An, S.,、Cheng, I.(2007)。Crisis communication research in public relationsliterature in 1975-2006。Chicago, IL。   | 圖書| 1. | Coombs, W. T.,、Holladay, S. J.(2004)。Reasoned action in crisis communication: Anattribution theory-based approach to crisis management。Responding to crisis: A rhetorical approach to crisis communication。Hillsdale, NJ。 | |