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題名:製造業轉型為服務導向企業之研究:以服務科學的觀點
書刊名:科技管理學刊
作者:林玉惠萬鍾汶 引用關係陸大榮 引用關係
作者(外文):Lin, Yu-huiWann, Jong-wenLu, Ta-jung
出版日期:2009
卷期:14:2
頁次:頁59-96
主題關鍵詞:服務科學服務創新企業轉型服務導向製造業服務化Service scienceManagement and engineeringSSMEService innovationBusiness transformationService-orientedServitization
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(4) 專書(1) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:40
  • 點閱點閱:50
本研究旨在探討過去以製造能力見長的台灣企業於服務經濟來臨時,透過服務創新發展加值型服務來提升自身的競爭優勢與獲利能力之課題。應用「服務科學、管理學與工程學(SSME)」跨領域整合的觀點,分析製造業服務化的過程中管理者如何應用創新的營運方式,協助企業成功轉型為服務導向的企業。本研究推論出6個研究假說,發展4個線性結構關係的理論模型,共計發放360家轉型中或轉型後的製造商,回收有效問卷130份(回覆率36%)。利用AMOS軟體作實證的推估與驗證,由結果獲得二項重要發現:(1)資訊科技能力對顧客介面、傳遞系統和服務概念之服務創新構面有正向且顯著的關係;(2)顧客介面、傳遞系統和服務概念之服務創新構面對企業流程再設計、企業網絡再設計和企業範疇再定義之轉型層次有正向且顯著的關係。根據調查結果,本研究認為現有的製造業者已體認自身同時也是服務的提供者,懂得利用資訊科技建構服務的平台,由生產導向逐漸轉變為服務導向,故而實質上符合服務科學的精神。
期刊論文
1.Lytle, R. S.、Timmerman, J. E.(2006)。Service Orientation and Performance: An Organizational Perspective。Journal of Services Marketing,20(2),136-147。  new window
2.Maglio, Paul P.、Srinivasan, Savitha、Kreulen, Jeffrey T.、Spohrer, Jim(2006)。Service Systems, Service Scientists, SSME, and Innovation。Communications of the ACM,49(7),81-85。  new window
3.Sabherwal, R.、Kirs, P.(2007)。The Alignment between Organizational Critical Success Factors and Information Technology Capability in Academic Institutions。Decision Sciences,25(2),301-330。  new window
4.Shaheen, George T.(1994)。Approach to transformation。Chief Executive,3(1),2-5。  new window
5.Sujan, Harish、Weitz, Barton A.、Kumar, Nirmalya(1994)。Learning Orientation, Working Smart, and Effective Selling。Journal of Marketing,58(3),39-52。  new window
6.Ross, J. W.、Beath, Cynthia M.、Goodhue, Dale L.(1996)。Develop Long-term Competitiveness through IT Assets。Sloan Management Review,38(1),31-42。  new window
7.Vandermerwe, S.、Rada, J.(1988)。Servitization of business: Adding value by adding service。European Management Journal,6(4),314-324。  new window
8.Dewett, Todd、Jones, Gareth R.(2001)。The Role of Information Technology in the Organization: A Review, Model, and Assessment。Journal of Management,27(3),313-346。  new window
9.Segars, A. H.、Grover, V.(1993)。Re-examining ease of use and usefulness: A confirmatory factor analysis。MIS Quarterly,17,517-525。  new window
10.Spohrer, J.、Maglio, P. P.(200805)。The emergence of service science: Toward systematic service innovations to accelerate co-creation of value。Production and operations management,17(3),238-246。  new window
11.Cran, David J.(1994)。Towards Validation of the Service Orientation Construct。The Service Industries Journal,14(1),34-44。  new window
12.Bharadwaj, A. S.(2000)。A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation。MIS Quarterly,24(1),169-196。  new window
13.Hofstede, Geert、Neuijen, Bram、Ohayv, Denise Daval、Sanders, Geert(1990)。Measuring Organizational Cultures: A Qualitative and Quantitative Study across Twenty Cases。Administrative Science Quarterly,35(2),286-316。  new window
14.Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences,25(5/6),737-766。  new window
15.Venkatraman, N.(1994)。IT-Enabled Business Transformation: From Automation to Business Scope Redefinition。Sloan Management Review,35(2),73-87。  new window
16.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
17.den Hertog, Pim(2000)。Knowledge-Intensive Business Services as Co-Producers of Innovation。International Journal of Innovation Management,4(4),491-528。  new window
18.Abe, T.(2005)。The development of service science。The Japanese Economy,33,55-74。  new window
19.Cherbakov, L., Galambos, G., Harishankar, R., Kalyana, S. and Rackham, G.(2005)。Impact of Service Orientation at the Business Level。IBM Systems Journal,44。  new window
20.Chesbrough, H. and Spohrer, J.(2006)。Services science: A Research Manifesto。Communication of the ACM,49,35-40。  new window
21.Gonzalez, J. V. and Garazo, T. G.(2006)。Structural Relationships between Organizational Service Orientation, Contact Employee Job Satisfaction and Citizenship Behavior。International Journal of Service Industry Management,17,23-50。  new window
22.Hidaka, K.(2006)。Trends in services sciences in Japan and abroad。Quarterly Review,19,35-47。  new window
23.Horn, P.(2005)。The new discipline of services science: It's a melding of technology with an understanding of business processes and organization -and it's crucial to the economy's next wave。Business Week,January 21。  new window
24.Lin, S. C.(2008)。Servitization in manaufacturing: A powerful new driver for industrial upgrading。Intelligent Times,April 8。  new window
25.Mckay, D. T. and Brockway, D.W.(1989)。Building IT infrastructure for the 1990s。Stage by Stage,9,1-11。  new window
26.Reinartz, W. and Ulaga, W.(2008)。How to sell services more profitably。Harvard Business Review,86,90-96。  new window
27.Steiger, J. H.(1988)。Aspects of person-machine communication in structural modeling of correlations and covariances。Multivariate Behavioral Research,23,281–290。  new window
28.Weill, P., Subramani, M. and Broadbent, M.(2002)。Building information technology infrastructure for strategic agility。Sloan Management Review,44,57-65。  new window
會議論文
1.Ren, G.、Gregory, M. J.(2007)。Servitization in manufacturing companies: A conceptualization, critical review, and research agenda。The 16th Annual Frontiers in Service Conference。San Francisco, CA。  new window
研究報告
1.Abe, T.(2005)。What is service science?'。Tokyo, Japan。  new window
2.Council on Competitiveness.(2005)。Innovate America: Thriving in a World of Challenge and Change。  new window
3.Weill, P., Broadbent, M.、and Butler, C.(1996)。“Exploring How Firms View IT Infrastructure”。  new window
學位論文
1.林玉惠(2008)。製造業轉型為服務導向企業之研究:以服務科學的觀點(碩士論文)。國立中興大學。  延伸查詢new window
圖書
1.Rosenberg, Morris(1968)。The Logic of Survey Analysis。Basic Books。  new window
2.Lavy, A.、Merry, U.(1988)。Organizational Transformation: Revitalizing Organization for a Competitive World。Jossey-Bass。  new window
3.林師模、陳苑欽(2004)。多變量分析--管理上的應用。台北市:雙葉書廊有限公司。new window  延伸查詢new window
4.Sharma, Subhash(1996)。Applied Multivariate Techniques。John Wiley & Sons, Inc.。  new window
5.Daft, R. L.(2007)。Organization theory and design。Mason, OH:Thomson South- Western。  new window
6.申靜(2006)。知識型服務業的服務創新。  延伸查詢new window
圖書論文
1.Bowen, D. E.、Schneider, B.(1985)。Boundary-spanning-role employees and the service encounter: some guidelines for management and research。The service encounter。Lexington, MA:Lexington Public Health。  new window
 
 
 
 
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