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題名:由住宿體驗提高顧客之行為意向--以花蓮民宿為例
書刊名:觀光旅遊研究學刊
作者:林舜涓蔡佳燕邱莉文
作者(外文):Lin, Shun-chuanTsai, Chia-yenChiou, Li-wen
出版日期:2007
卷期:2
頁次:頁73-92
主題關鍵詞:民宿體驗行為意向Bed & breakfastExperienceBehavioral intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(10) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:9
  • 共同引用共同引用:59
  • 點閱點閱:78
在產品和服務同質化的程度愈來愈高時,體驗是阻止商品化的最佳方式。當國內大部分的觀光旅館還是呈現較制式化的建築和設計時,民宿獨特的住宿環境卻已經成為國人休閒投宿的首要選擇,意味著企業競爭的優勢在於給顧客有價值的體驗以提高顧客購後的行為意向。本研究由民宿遊客的住宿體驗來探討其再消費意願與推薦意願。以問卷調查法進行研究,發放495份問卷,回收之有效問卷為413份,有效問卷回收率83.43%。經刪除垃圾問項後進行探索性因素分析所形成的構面和Schmitt(1999)提及衡量體驗行銷五個構面相吻合,顯示所形成之實證性構面和由文獻歸納出的概念性構面符合。主要研究結果顯示,住宿體驗以「情感體驗」構面最能預遊客再消費意願,但以「關聯體驗」構面最能預測遊客的推薦意願。
When products and services become more and more homogeneous, to experience is the best way to keep them from commercialization (Pine & Gilmore, 2002). While most tourist hotels show similar custom built and design, the unique lodging environment of bed & breakfast becomes people's foremost consideration when they choose recreational accommodations (Yahoo, 2006).It indicates the advantages in business competition are to provide customers valuable experience for improving their behavioral intention after sale. The purpose of this study is to investigate guests' intention of repurchase and recommendation based on their lodging experience of bed & breakfast. A questionnaire survey was used in this study; 495 copies were sent out and 413 valid copies were returned with the retrieval rate of 83.43%. After omitting invalid questions, we proceeded with exploratory factor analysis and came up dimensions which coincided with the five dimensions of measuring experiential marketing Schmitt (1999) suggested, indicating that the empirical aspects are consistent with the conceptual theory from literature reviews. The major research findings show "emotional experience" in lodging is the best indicator in predicting guests' repurchase intention while the "relatedness experience" is the best indicator in predicting guests’ intention of recommendation.
期刊論文
1.沈進成、王伯文(20041200)。民宿體驗對遊客意象及忠誠度影響關係研究--以奮起湖地區為例。旅遊管理研究,4(2),195-213。new window  延伸查詢new window
2.歐聖榮、姜惠娟(1997)。休間農業民宿旅客性與需求之研究。興大園藝,22(2),135-147。  延伸查詢new window
3.Cai, L.、Hobson, P.(2004)。Making hotel brands work in competitive environment。Journal of Vacation Marketing,10(3),197-208。  new window
4.Jack, S. J.、Ronan, K. R.(1998)。Sensation seeking among high and low-risk sports participants。Personality and Individual Differences,25,1063-1083。  new window
5.Kwortnik, R. J.(2003)。Clarifying fuzzy hospitality-management problems with depthinterviews and qualitative analysis。Cornell Hotel and Restaurant Administration,44(2),117-129。  new window
6.Morrison, A. M.、O'Leary, J. T.、Pearc, L. P.、Moscardo, G. N.(1996)。Specialist accommodation: Definition, markets served, and roles in tourism development。Journal of Travel Research,35(1),18-26。  new window
7.Morrison, E. W.(1996)。Longitudinal study of the effects of information seeking on newcomer socialization。Journal of Applied Psychology,78,173-183。  new window
8.Pine, B. J.、Gilmore, J. H.(2002)。Differentiating hospitality operations via experiences。Cornell Hotel and Restaurant Administration Quarterly,43(3),87-96。  new window
9.Pearce, P. L.、Moscardo, G. M.(1992)。The boutique/specialist accommodation sector: Perceived government needs and policy initiatives。Queensland Small Business Research Journal,1,34-41。  new window
10.Warnick, R. B.、Klar, L. R. Jr.(1991)。The Bed and Breakfast and Small Inn Industry of the Commonwealth of Massachusetts: An Exploratory Survey。Journal of Travel Research,29(3),17-25。  new window
11.Wilensky, L.、Buttle, F.(1988)。A multivariate analysis of hotel benefit bundles and choice trade offs。International Journal of Hospitality Management,7(1),29-41。  new window
12.Zane, B.(1997)。The B & B Guest: A comprehensive view。The Cornell Hotel and Restaurant Administration Quarterly,38(4),69-75。  new window
13.Oh, H.、Parks, S. C.(1997)。Customer satisfaction and service quality: a critical review of the literature and research implications for the hospitality industry。Hospitality Research Journal,20(3),35-64。  new window
14.Dawson, C. P.、Brown, T. L.(1988)。B&Bs: A matter of choice。Cornell Hotel and Restaurant Administration Quarterly,29(1),17-21。  new window
15.Oh, Haemoon(2000)。Diners' perceptions of quality, value, and satisfaction: A practical viewpoint。Cornell Hotel and Restaurant Administration Quarterly,41(3),58-66。  new window
16.Holbrook, M. B.(2000)。The Millennial consumer in the text of times: Experience and entertainment。Journal of Macromarketing,20(2),178-192。  new window
17.Hirschman, Elizabeth C.、Holbrook, Morris B.(1982)。Hedonic Consumption: Emerging Concepts, Methods and Propositions。Journal of Marketing,46(3),92-101。  new window
18.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect。Harvard Business Review,73(6),88-99。  new window
19.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
20.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
21.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。  new window
22.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research,16(1),64-73。  new window
會議論文
1.林士傑、吳宗瓊、陳文軒、邱仲宏(2006)。民宿消費者口碑傳播之研究--互動品質、服務品質、滿意度之關係。中華觀光管理學會與台灣休閒遊憩學會研討會。國立高雄餐旅學院。  延伸查詢new window
2.邱皓政(1999)。組織創新環境的概念建構與測量工具發展。創新與創造力--技術創造力的涵義與開發研討會,國立政治大學 。臺北:國立政治大學。  延伸查詢new window
3.陳舒煒、陳明璋(2007)。體驗行銷對顧客忠誠影響之研究--以居家用品店為例。2007年經營與管理研討會。長榮大學。  延伸查詢new window
4.施伶蓁、趙沛(2006)。由經驗觀點探討購物經驗、顧客價值及行為意圖之關聯--以購物中心為例。「2006台灣商管與資訊研討會」。  延伸查詢new window
研究報告
1.林玥秀(2005)。東部地區一般旅館業與民宿經營現況調查報告。花蓮:國立東華大學觀光暨遊憩管理研究所。  延伸查詢new window
學位論文
1.李志郎(2006)。政策行銷之研究--以花蓮縣民宿管理政策為例(碩士論文)。國立東華大學。  延伸查詢new window
2.莊順全(2005)。從體驗行銷觀點探討民宿遊客投宿動機與住宿體驗(碩士論文)。中國文化大學。  延伸查詢new window
3.喻柏閏(2005)。民宿建築企劃專案管理評估模式建立之研究(碩士論文)。國立成功大學,台南市。  延伸查詢new window
4.張鈺禾(2006)。體驗行銷、品牌形象、顧客價值、顧客滿意度與消費者購後行為意圖關係之研究(碩士論文)。嶺東科技大學。  延伸查詢new window
5.張力中(2005)。體驗觀點、知覺價格、知覺價值與行為意圖之研究--以東南亞國際觀光旅館為例(碩士論文)。大葉大學。  延伸查詢new window
6.許偉良(2004)。服務品質、知覺價值、忠誠度與多樣化搜尋因果關係之研究:以溫泉旅館為例(碩士論文)。臺灣大學,臺北。  延伸查詢new window
7.陳詩惠(2003)。民宿遊客市場區隔之研究(碩士論文)。中國文化大學。  延伸查詢new window
8.黃俊傑(2003)。遊客住宿型態選擇之研究(碩士論文)。國立嘉義大學。  延伸查詢new window
9.廖榮聰(2003)。民宿旅客投宿體驗之研究(碩士論文)。朝陽科技大學,台中縣。  延伸查詢new window
10.簡玲玲(2005)。民宿評鑑指標之研究(碩士論文)。朝陽科技大學,台中。  延伸查詢new window
11.吳碧玉(2003)。民宿經營成功關鍵因素之研究--以核心資源觀點理論(碩士論文)。朝陽科技大學,台中市。  延伸查詢new window
12.胡凱傑(2003)。應用服務品質量表與知覺價值模式探討旅客再消費意願之影響因素:以汽車客運業為例(博士論文)。國立交通大學。new window  延伸查詢new window
13.陳育慧(2002)。體驗行銷之探索性研究--統一星巴克個案研究(碩士論文)。中國文化大學。  延伸查詢new window
圖書
1.吳乾正(2003)。渡假民宿管理。臺北:全華。  延伸查詢new window
2.徐金平(2006)。漫遊花蓮32家名宿。高雄:金蘋。  延伸查詢new window
3.Anstasi, A.(1998)。Psychological Testing。New York:Macmillan。  new window
4.Solomon, M.(2002)。Consumer behavior。NJ:Prentice-Hall。  new window
5.Heskett, James L.、Sasser, W. Earl、Hart, Christopher W. L.(1989)。Service breakthrough。New York:The Free Press。  new window
6.Stutt, A. T.、Wortman, J. F.(2005)。Hotel and lodging management: An introduction。New York:John Wiley & Sons, Inc.。  new window
7.吳萬益、林清河(2001)。企業研究方法。臺北:華泰圖書出版公司。  延伸查詢new window
8.黃俊英(1995)。多變量分析。臺北:華泰書局。  延伸查詢new window
9.Abbott, Lawrence(1995)。Quality and Competition: An Essay in Economic Theory。Columbia University Press。  new window
10.Blackwell, Roger D.、Miniard, Paul W.、Engel, James F.(2001)。Consumer Behavior。Ft. Worth, Tex:Harcourt College Publishers。  new window
11.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
其他
1.交通部觀光局(2006)。截至2006年10月全台民宿相關統計,http://202.39.225.136/indexc_asp, 2006/11/03。  延伸查詢new window
2.内政部營建署(2002)。花蓮縣綜合發展計晝第一次修訂,http://gisapsrv01xpami.gov.tw/CPIS/cprpts/Hualien_1/Index.htm, 2006/11/10。  延伸查詢new window
3.花蓮縣城鄉發展局(2006)。洄瀾2010-創造花蓮永續發展願景,http://www.hl.gov.tw/dept/cd/listfaq.asp, 2007/01/28。  延伸查詢new window
4.奇摩(2006)。奇摩生活國人休閒最愛去處,http://tw.promo.yahoo.com/main/2006topl0/life01.html, 2007/01/28。  延伸查詢new window
5.溫振富(2006)。從城市退休移民東岸,http://house.chinatimesxom/content-indexNews-content.aspx?NewslD=2277, 2007/01/28。  延伸查詢new window
6.交通部光觀局(2001)。民宿管理辦法,http://admin.taiwan.net.tw/indexc.asp, 2006/12/10。  延伸查詢new window
圖書論文
1.Silverman, D.(1997)。Towards an aesthetics of research。Qualitative Research: Theory, Method and Practice。London:Sage。  new window
 
 
 
 
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