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T.(1998)。On the Dimensionality of Emotional Labor: Development and Validation of an Emotional Labor Scale。The First Conference on Emotions in Organizational Life。San Diego, CA。 | 圖書1. | Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ:Prentice-Hall。 | 2. | Maslach, Christina、Leiter, Michael P.(1997)。The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It。Jossey-Bass Publishers。 | 3. | Maslach, C.、Jackson, S. E.(1986)。The Maslach Burnout Inventory Manual。Palo Alto, CA:Consulting Psychologists Press。 | 4. | Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。 | 5. | Brotheridge, C. M.(1999)。Unwrapping the black box: A test of why emotional labor may lead to emotional exhaustion。Proceeding of the administrative sciences association of Canada (orgnizational behavior division)。New Brunswick。 | 圖書論文1. | Putnam, L. L.、Mumby, D. 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