| 期刊論文| 1. | Hunt, A. W.(1979)。Statistical Evaluation and Verification of Digital Simulation Models。Computers & Industrial Engineering，3(1)，75-88。   | | 2. | Kelley, H. H.、Michela, J. L.(1980)。Attribution theory and research。Annual Review of Psychology，31(1)，457-501。 | | 3. | Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing，54(1)，71-84。 | | 4. | Kelley, H. H.(1973)。The process of causal attribution。American Psychologist，28(2)，107-128。 | | 5. | Kelley, Scott W.、Hoffman, K. Douglas、Davis, Mark A.(1993)。A Typology of Retail Failures and Recoveries。Journal of Retailing，69(4)，429-452。 | | 6. | Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。 | | 7. | Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。 | 研究報告| 1. | Clark, R. N.、Stankey, G. H.(1979)。The recreation opportunity spectrum: A framework for planning, management, and research。Seattle, WA：Pacific Northwest Forest and Range Experiment Station。 | 圖書| 1. | 陳水源、李明字、劉淑媚、Clark, R. N.、Stankey, G. H.、Allen, L. W.(1986)。遊憩機會系列專論選集。臺北：國立臺大林學研究所遊憩研究室。 延伸查詢 | | 2. | Kelley, H. H.(1967)。Theory in Social Psychology。Lincoln, NE：University of Nebraska Press。 | | 3. | Fiske, T. M.、Taylor, S. E.(1984)。Social cognition。California：Addison Wesley Publishing Company。 | | 4. | Bettman, J. R.(1979)。An information processing theory of consumer choices。Reading, MA：Addison-Wesley Publishing Co.。 | | 5. | Clawson, M.、Knetsch, J. L.(1966)。Economic of Outdoor Recreation。The Johns Hopkins University Press。 | | 6. | Heider, Fritz(1958)。The Psychology of Interpersonal Relations。John Wiley & Sons, Inc.。 | | 7. | Driver, B. L.、Tocher, S. R.(1970)。Elements of Outdoor Recreation Planning。Michigan：The Michigan University Press。 | |