| 期刊論文1. | 白宜宏、陳景榮(20051000)。餐飲業等候線之電腦模擬--以王品牛排館為例。東海學報,46(農學院),95-110。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Dubé-Rioux, L.、Schmitt, B. H.、Leclerc, F.(1988)。Consumer’s Reactions to Waiting: When Delays Affect the perception of Service Quality。Advances in Consumer Research,16(4),59-63。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Jones, P.、Peppiatt, E.(1996)。Managing Perceptions of Waiting Times in Service Queues。International Journal of Service Industry Management,7(5),47-61。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Mittal, B.、Lassar, W. M.(1996)。The Role of Personalization in Service Encounters。Journal of Retailing,72(1),95-110。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Alderfer, Clayton P.(1969)。An empirical test of a new theory of human needs。Organizational Behavior and Human Performance,4(2),142-175。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 學位論文1. | 林志平(1992)。服務業等候線管理之研究(碩士論文)。元智大學。 延伸查詢![new window](/gs32/images/newin.png) | 圖書1. | Engle, J. F.、Blackwell, R. D.、Miniard, P. W.、王志剛、謝文雀(1995)。消費者行為。臺北:華泰書局。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Engel, James F.、Blackwell, Roger D.、Miniard, Paul W.(1993)。Consumer Behavior。Dryden Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書論文1. | Maister, D. H.(1985)。The Psychology of Waiting Lines。The service encounter: Managing employee/customer interaction in service business。Lexington, MA:Lexington Books。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |