"You Shouldn't Have Done That!"--A Cross-Cultural Study of Perceptions of Appropriate Complaints_

:::

詳目顯示

第 1 筆 / 總合 1 筆

/1頁

來源文獻資料
摘要
外文摘要
引文資料

題名：	"You Shouldn't Have Done That!"--A Cross-Cultural Study of Perceptions of Appropriate Complaints
書刊名：	英語教學
作者：	洪綺吟／石素錦
作者(外文)：	Hong, Chi-yin／Shih, Su-chin
出版日期：	2009
卷期：	33:1
頁次：	頁73-99
主題關鍵詞：	中介語；抱怨策略；選擇題；Interlanguage；Complaint strategies；Multiple-choice task
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:1 共同引用:0 點閱:18

本研究探討台灣英語學習者在不同情況中對合宜抱怨策略的看法，以及其策略選擇與兩個社會變項—社會地位與社會距離的關係。此外，英語學習者的策略選擇也與英語母語及中文母語的使用者相比較。本研究所使用的語料工具為選擇題，每題內含代表不同抱怨策略的六個選項：(1) 暗示，(2) 表達不滿，(3) 明確抱怨，(4) 控訴及警告，(5) 威脅與咒罵，以及 (6) 沉默。除去沉默之外，其他抱怨策略的嚴厲程度自 (1) 至 (5) 遞增。以卡方對選擇題組所得到的語料進行量化分析，結果顯示三組受試者的策略選擇有顯著的差異性，且英語學習者傾向比另外兩組母語使用者嚴厲。此外，社會地位與社會距離似乎對三組的策略選擇皆有影響。最後，本論文對於研究結果以及可能造成三組之間差異性的原因也加以討論。

以文找文

This study investigated English learners’ perceptions of appropriate complaint strategies in different situations. It also explored the relationship between their choices of complaint strategies and two variables, status and social distance. Strategies selected by the learners were compared to those chosen by native English speakers and native Chinese speakers. The instrument was a multiple-choice task, and the options displayed in each scenario represented six complaint strategies: (1) hint, (2) expression of annoyance or disapproval, (3) explicit complaint, (4) accusation and warning, (5) immediate threat and curse, and (6) opting out. Excluding opting out (silence), the severity level of the strategy categories increased from (1) to (5). The elicited data were processed by SPSS 12, using Chi-square analyses. The results showed that the three groups significantly differed in their strategy selection, and that the learners tended to be severer than the two native groups in their strategy choices. In addition, social status and distance appeared to significantly determine the three groups’ selection of complaint strategies. Finally, possible causes for the findings and inter-group differences are discussed.

以文找文

期刊論文
1.	Rose, K.、Ono, R.(1995)。Eliciting speech act data in Japanese: The effect of questionnaire type。Language Learning，45，191-223。
2.	Hofstede, G.(1984)。The Cultural Relativity of the Quality of Life Concept。The Academy of Management Review，9(3)，389-398。
3.	Selinker, Larry(1972)。Interlanguage。IRAL: International Review of Applied Linguistics in Language Teaching，10(1-4)，209-232。
4.	Kasper, Gabriele(1992)。Pragmatic transfer。Second Language Research，8(3)，203-231。
5.	Kasper, Gabriele、Dahl, M.(1991)。Research methods in interlanguage pragmatics。Studies in Second Language Acquisition，13(2)，215-248。
6.	Blum-Kulka, Shoshana(1982)。Learning how to say what you mean in a second language: A study of the speech act performance of learners of Hebrew as a second language。Applied Linguistics，3，29-59。
7.	Gu, Yue-Guo(1990)。Politeness phenimena in modern Chinese。Journal of Pragmatics，14，237-257。
8.	Hinkel, E.(1997)。Appropriateness of advice: DCT and multiple-choice data。Applied Linguistics，18(1)，1-23。

學位論文
1.	Lee, J. S.(1999)。Analysis of pragmatic speech styles among Korean learners of English: A focus on complaint-apology speech act sequence，Stanford, CA.。
2.	Shea, H. K.(2003)。Japanese complaining in English: A study of interlanguage pragmatics，New York, NY。

圖書
1.	House, Juliante、Kasper, Gabriele(1981)。Politeness markers in English and german。Conversational Routine: explorations in Standardized Communication Situations and Prepatterned speech。The Hauge：Mouton。
2.	Wolfson, Nessa(1989)。Perspectives: sociolinguistics and TESOL。Boston：Newbury House。
3.	Olshtain, E.、Weinbach, L.(1987)。Complaints: A Study of Speech Act Behavior Among Native and Non-Native Speakers of Hebrew。The Pragmatic Perspective: Selected Papers from the 1985 International Pragmatics Conference。Amsterdam：Benjamins。
4.	Olshtain, Elite、Weinbach, Liora(1993)。Interlanguage features of the speech act of complaining。Interlanguage Pragmatics。New York：Oxford University Press。
5.	Oliver, R. T.(1971)。Communication and Culture in Ancient India and China。New York：Syracuse。
6.	Trosborg, Anna(1995)。Interlanguage pragmatics: Requests, complaints, and apologies。Mouton de Gruyter。
7.	Searle, John R.(1969)。Speech Acts: An Essay in the Philosophy of Language。Cambridge University Press。
8.	Brown, Penelope、Levinson, Stephen C.(1987)。Politeness: Some Universals in Language Usage。Cambridge University Press。
9.	Leech, Geoffrey Neill(1983)。Principles of Pragmatics。Longman。
10.	Wolfson, Nessa、Marmor, Thomas、Jones, Steve(1989)。Problems in the comparison of speech acts across cultures。Cross-cultural pragmatics: Requests and apologies。Norwood, NJ：Ablex。
11.	Clyne, M.(1994)。Inter-cultural communication at work。Inter-cultural communication at work。Cambridge。
12.	Du, J. S.(1995)。Performance of face-threatening acts in Chinese: Complaining, giving bad news, and disagreeing。Pragmatics of Chinese as a native and target language。Manoa, Hawai'i。
13.	Goffman, E.(1967)。On facework: An analysis of ritual elements in social interaction。The discourse reader。London：Roterledge。
14.	Kasper, Gabriele(1981)。Pragmatische Aspekte in der Interimsprache [Pragmatic aspects in interlanguage]。Tubingen, West Germany：Narr。

其他
1.	DeCapua, A.(1988)。Complaints: A comparison between German and English，Bronxville, NY。
2.	Reader's Digest(2006)。How polite are we?。
3.	Yu, M. C.(1999)。Cross-cultural and interlanguage pragmatics: Developing communicative competence in a second language，Cambridge, MA。

推文
推薦
引用網址
引用嵌入語法
轉寄

top

:::

相關期刊
相關論文
相關專書
相關著作
熱門點閱

1.	Taiwanese EFL Learners' Strategies in L2 Responses to Complaints

無相關博士論文

無相關書籍

無相關著作

無相關點閱

QR Code

臺灣人文及社會科學引文索引資料庫系統

詳目顯示

臺灣人文及社會科學引文索引資料庫