| 期刊論文1. | Dakhli, M.,、Clercq, D. D.(2004)。Human capital, social capital, and innovation: A multicountry study。Entrepreneurship & Regional Development,16(2),107-128。 | 2. | Pervin, L. A.(1989)。Persons, situations, interactions: The history of a controversy and a discussion of theoretical models。Academy of Management Review,14(3),350-360。 | 3. | Rupp, D. E.、McCane, A. S.、Spencer, S.、Sonntag, K.(2008)。Customer (in) justice and emotional labor: The role of perspective taking, anger, and emotional regulation。Journal of Management,34(5),903-924。 | 4. | Chung, B. G.、Schneider, B.(2002)。Serving Multiple Masters: Role Conflict Experienced by Service Employees。Journal of Services Marketing,16(1),70-87。 | 5. | Burt, R. S.(1998)。The Network Structure of Social Capital。Research in Organizational Behavior,22,345-423。 | 6. | Homburg, Christian、Fürst, Andreas(2005)。How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach。Journal of Marketing,69(3),95-114。 | 7. | Widmier, S.、Jackson, D. W.(2002)。Examining the effects of service failure, customer compensation, and fault on customer satisfaction with salespeople。Journal of Marketing Theory and Practice,10,63-74。 | 8. | McFadyen, M. A.、Cannella, A. A.(2004)。Social capital and knowledge creation: Diminshing returns of the number and strength of exange relationships。Academy of Management Journal,47(5),735-746。 | 9. | Bowen, D. E.、Gilliland, S. W.、Folger, R.(1999)。HRM and service fairness: How being fair with employees spills over to customers?。Organizational Dynamics,27(3),7-23。 | 10. | Seiders, K.、Berry, L. L.(1998)。Service Fairness: What It Is and Why It Matters?。Academy of Management Executive,12(2),8-20。 | 11. | Shamdasani, P. N.、Balakrishnan, A. A.(2000)。Determinants of Relationship Quality and Loyalty in Personalized Services。Asia Pacific Journal of Management,17(3),399-422。 | 12. | Erdogan, B.、Bauer, T. N.(2005)。Enhancing Career Benefits of Employee Proactive Personality: The Role of Fit with Jobs and Organizations。Personnel Psychology,58(4),859-891。 | 13. | Crant, J. M.(1996)。The Proactive Personality Scale as a Predictor of Entrepreneurial Intentions。Journal of Small Business Management,34(3),42-53。 | 14. | Pennings, Johannes M.、Lee, Kyungmook、Van Witteloostuijn, Arjen(1998)。Human capital, social capital, and firm dissolution。Academy of Management Journal,41(4),425-440。 | 15. | Ashforth, B. K.、Saks, A. M.(1996)。Socialization tactics: Longitudinal effects on newcomer adjustment。Academy of Management Journal,39(1),149-178。 | 16. | Tsai, W.、Ghoshal, S.(1998)。Social capital and value creation: The role of intrafirm network。Academy of Management Journal,41(4),464-476。 | 17. | Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-repots in organizational research: Problems and prospects。Journal of Management,12(4),531-544。 | 18. | Smith, A. K.、Bolton, R. N.、Wagner, J.(1999)。A model of customer satisfaction with service encounters involving failure and recover。Journal of Marketing Research,36(3),356-372。 | 19. | Tax, Stephen S.、Brown, Stephen W.、Chandrashekaran, Murali(1998)。Customer evaluations of service complaint experiences: implications for relationship marketing。Journal of Marketing,62(2),60-76。 | 20. | Bolino, Mark C.、Turnley, Willian H.、Bloodgood, Jame M.(2002)。Citizenship Behavior and The Creation of Social Capital in Organization。Academy of Management Review,27(4),505-522。 | 21. | James, L. R.、Demaree, R. G.、Wolf, G.(1993)。An assessment of within group interrater agreement。Journal of Applied Psychology,78(2),306-400。 | 22. | Sparks, B. A.、McColl-Kennedy, J. R.(2001)。Justice strategy options of increased customer satisfaction in a service recovery setting。Journal of Business Research,54(3),209-218。 | 23. | Morrison, Elizabeth W.(2002)。Newcomers' relationships: The role of social network ties during socialization。Academy of Management Journal,45(6),1149-1160。 | 24. | Oh, H.、Chung, M.-H.、Labianca, G.(2004)。Group social capital and group effectiveness: The role of informal socializing ties。Academy of Management Journal,47(6),860-875。 | 25. | Allen, David G.、Weeks, Kelly P.、Moffitt, Karen R.(2005)。Turnover intentions and voluntary turnover: The moderating roles of self-monitoring, locus of control, proactive personality, and risk aversion。Journal of Applied Psychology,90(5),980-990。 | 26. | Buss, D. M.(1987)。Selection, evocation, and manipulation。Journal of Personality and Social Psychology,53(6),1214-1221。 | 27. | Parker, S. K.、Sprigg, C. A.(1999)。Minimizing Strain and Maximizing Learning: The Role of Job Demands, Job Control, and Proactive Personality。Journal of Applied Psychology,84(6),925-939。 | 28. | Pitt, L. F.、Ewing, M. T.、Berthon, P. R.(2002)。Proactive behavior and industrial salesforce performance。Industrial Marketing Management,31(8),639-644。 | 29. | Seibert, Scott E.、Crant, J. Michael、Kraimer, Maria L.(1999)。Proactive Personality and Career Success。Journal of Applied Psychology,84(3),416-427。 | 30. | Maxham, J. G. Sr.、Netemeyer, R. G.(2002)。Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent。Journal of Retailing,78(4),239-252。 | 31. | Koka, B. R.、Prescott, J. E.(2002)。Strategic alliances as social capital: A multidimensional view。Strategic Management Journal,23(9),794-816。 | 32. | Konovsky, M. A.(2000)。Understanding procedural justice and its impact on business organizations。Journal of Management,26(3),489-511。 | 33. | van Lange, Paul A. M.(1999)。The pursuit of joint outcomes and equality in outcomes: An integrative model of social value orientation。Journal of Personality and Social Psychology,77(2),337-349。 | 34. | van Lange, Paul A. M.、Otten, Wilma、de Bruin, Ellen M. N.、Joireman, Jeffrey A.(1997)。Development of Prosocial, Individualistic, and Competitive Orientations: Theory and Preliminary Evidence。Journal of Personality and Social Psychology,73(4),733-746。 | 35. | Thompson, Jeffery A.(2005)。Proactive personality and job performance: A social capital perspective。Journal of Applied Psychology,90(5),1011-1017。 | 36. | Bateman, Thomas S.、Crant, J. Michael(1993)。The proactive component of organizational behavior: A measure and correlates。Journal of Organizational Behavior,14(2),103-118。 | 37. | Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。 | 38. | George, Jennifer M.(1990)。Personality, affect, and behavior in groups。Journal of Applied Psychology,75(2),107-116。 | 39. | Masterson, S. S.(2001)。A Trickle-down Model of Organizational Justice: Relating Employees' and Customers' Perceptions of and Reactions to Fairness。Journal of Applied Psychology,86(4),594-604。 | 40. | Reynolds, W. M.(1982)。Development of reliable and valid short forms of the marlowe-crowne social desirability scale。Journal of Clinical Psychology,38(1),119-125。 | 41. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 | 42. | Colquitt, Jason A.(2001)。On the Dimensionality of Organizational Justice: A Construct Validation of a Measure。Journal of Applied Psychology,86(3),386-400。 | 43. | Crant, J. Michael(1995)。The Proactive Personality Scale and objective job performance among real estate agents。Journal of Applied Psychology,80(4),532-537。 | 44. | Seibert, Scott E.、Kraimer, Maria L.、Liden, Robert C.(2001)。A social capital theory of career success。Academy of Management Journal,44(2),219-237。 | 45. | Adler, Paul S.、Kwon, Seok-Woo(2002)。Social Capital: Prospects for A New Concept。The Academy of Management Review,27(1),17-40。 | 46. | 鍾燕宜(20031200)。保險業務員出身與成就之實證研究。保險專刊,19(2),127-155。 延伸查詢 | 47. | 陳澤義、張保隆、葉晶雯(20050600)。Development of Satisfaction with, and Value of Relationship with Customers: Evidences from High-Encounter Service Sectors。交大管理學報,25(1),123-148。 | 48. | McAllister, Daniel J.(1995)。Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organization。Academy of Management Journal,38(1),24-59。 | 49. | Coleman, James S.(1988)。Social capital in the creation of human capital。American Journal of Sociology,94(suppl.),S95-S120。 | 50. | Yli-Renko, Helena、Autio, Erkko、Sapienza, Harry J.(2001)。Social Capital, Knowledge Acquisition, and Knowledge Exploitation in Young Technology-Based Firms。Strategic Management Journal,22(6/7),587-613。 | 51. | Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。 | 52. | Herr, Paul M.、Kardes, Frank R.、Kim, Jaewoo John(1991)。Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective。Journal of Consumer Research,17(4),454-462。 | 53. | Bettencourt, L. A.,、Brown, S. W.(1997)。Contact employees: Relationship among workplace fairness, job satisfaction and prosocial service behavior。Journal of Retailing,73 (1),39-61。 | 54. | Chiaburu, D. S., Baker, V. L.,、Pitariu, A. H.(2006)。Beyond being proactive: What else matters for career self-management behaviors?。Career Development International,11 (7),619-632。 | 55. | De Dreu, Carsten K. W.、Boles, Terry L.(1998)。Share and share alike or winner take all? The influence of social value orientation upon choice and recall of negotiation heuristics。Organizational Behavior and Human Decision Processes,76(3),253-276。 | 56. | Dijk, E. V., Cremer, D. D.,、Handgraaf, M. J. J.(2004)。Social value orientations and the strategic use of fairness in ultimatum bargaining。Journal of Experimental Social Psychology,40 (6),697-707。 | 57. | Garling, T., Fujii, S., Garling, A.,、Jakobsson, C.(2003)。Moderating effects of social value orientation on determinants proenvironmental behavior intention。Journal of Environmental Psychology,23 (1),1-9。 | 58. | Grandey, A. A.,、Fisk, G.(2005)。Display rules and strain in service jobs: What's fairness got to do with it。Research in occupational stress and well-being,265-293。 | 59. | Holbrook, R. L. Jr.,、Kulik, C. T.(2001)。Customer perceptions of justice in service transactions: The effects of strong and weak ties。Journal of Organizational Behavior,22 (7),743-757。 | 60. | Iedema, J.,、Poppe, M.(1994)。The effect of self-presentation on social value orientation。The Journal of Social Psychology,134 (6),771-782。 | 61. | Inkpen, A. C.,、Tsang, E. W. K.(2005)。Social capital。networks,30 (1),146-165。 | 62. | Kalish, Y.、Robins, G.(2006)。Psychological predispositions and network structure: The relationship between individual predispositions, structural holes and network closure。Social Networks,28(1),56-84。 | 63. | Kammeyer-Mueller, J. D、Wanberg, C. R.(2003)。Unwrapping the organizational entry process: Disentangling multiple antecedents and their pathways to adjustment。Journal of Applied Psychology,88(5),779-794。 | 64. | King, R. C., Xia, W., Quick, J. C.,、Sethi, V.(2005)。Socialization and organizational outcomes of information technology professionals。Career Development International,10 (1),26-51。 | 65. | Lambert, T. A., Eby, L. T.,、Reeves, M. P.(2006)。Predictors of networking intensity and network quality among white-collar job seekers。Journal of Career Development,32 (4),351-365。 | 66. | Martínez-Tur, Vicente、Peiró, José M.、Ramos, José、Moliner, Carolina(2006)。Justice perceptions as predictors of customer satisfaction: The impact of distributive, procedural, and interactional justice。Journal of Applied Social Psychology,36(1),100-119。 | 67. | Maxham III, J. G.,、Netemeyer, R. G。Firms reap what they sow: The effects of shared values and perceived organizational justice on customers' evaluations of complaint handling。Journal of Marketing,67 (1),46-62。 | 68. | McArdle, S., Waters, L., Briscoe, J. P.,、Hall, D. T.(2007)。Employability during unemployment: Adaptability, career identity and human and social capital。Journal of Vocational Behavior,71 (2),247-264。 | 69. | Moran, P.(2005)。Structural vs.relational embeddedness: Social capital and managerial performance。Strategic Management Journal,26 (12),1129-1151。 | 70. | Nauta, A., De Dreu, C. K. W.,、Der Vaart, T. V.(2002)。Social value orientation, organizational goal concerns and interdepartmental problem-solving behavior。Journal of Organizational Behavior,23 (2),199-213。 | 71. | Platow, M. J.(1994)。An Evaluation of the social desirability of prosocial self-other allocation choices。The Journal of Social Psychology,134 (1),61-68。 | 72. | Platow, M. J.,、Shave, R.(1995)。Social value orientations and the expression of achievement motivation。The Journal of Social Psychology,135 (1),71-81。 | 73. | Rupp, D. E.,、Spencer, S.(2006)。When customers lash out: The effects of perceived customer interactional injustice on emotional labor and the mediating role of discrete emotions。Journal of Applied Psychology,91 (4),971-978。 | 74. | Smeesters, Dirk、Yzerbyt, Vincent、Warlop, Luk、van Avermaet, Eddy、Corneille, Olivier(2003)。Do not prime hawks with doves: The interplay of construct activation and consistency of social value orientation on cooperative behavior。Journal of Personality and Social Psychology,84(5),972-987。 | 75. | Van Kleef, G. A.,、De Dreu, C. K. W.(2002)。Social value orientation and impression formation: A test of two competing hypotheses about information search in negotiation。The International Journal of Conflict Management,13 (1),59-77。 | 76. | Van Lange, P. A. M.,、Kuhlman, D. M.(1994)。Social value orientation and impressions of partner's honesty and intelligence: A test of the might versus morality effect。Journal of Personality and Social Psychology,67 (1),126-141。 | 圖書1. | Neter, John、Kutner, Michael H.、Nachtsheim, Christopher J.、Li, William(2005)。Applied linear statistical models。McGraw-Hill Irwin。 | 2. | Gatewood, R. D.、Feild, H. S.(2001)。Human resource selection。Mason, OH:South-Western。 | 3. | Kalakota, R.、Robinson, M.(1999)。E-Business: Roadmap for Success。Reading, Mass.:Pearson Educational。 | 4. | Bandura, Albert(1977)。Social Learning Theory。Prentice-Hall, Inc.。 | 5. | Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。 | 6. | Harvey, J. H.,、Weber, A. L.(2002)。Odyssey of the heart: Close relationships in the 21st century (2nd ed.)。Mahwah, NJ。 | 7. | Rupp, D. E., McCance, A. S.,、Grandey, A. A.(2007)。A cognitive-emotional theory of customer injustice and emotional labor: Implications for customer service, fairness theory, and the multifoci perspective。Advances in the psychology of justice and affect。Charlotte, NC。 | 8. | Schneider, B.(1983)。Interactional psychology and organizational behavior。Research in organizational behavior。Greenwich, CT。 | 9. | Stewart, G. L.,、Barrick, M. R.(2004)。Four lessons learned form the person-situation debate: A review and research agenda。Personality and organizations。Mahwah, NJ。 | |
| |