期刊論文| 1. | Hung, Y. H.、Chou, S. C. T.、Tzeng, G H.(2007)。Knowledge Management Strategic Planning。IEEE International Conference on Information Reuse and Integration 2007，13(15)，233-238。   |
| 2. | Havlena, William J.、DeSarbo, Wayne S.(1991)。On the Measurement of Perceived Consumer Risk。Decision Sciences，22(4)，927-939。 |
| 3. | Ulaga, W.、Chacour, S.(2001)。Measuring customer-perceived value in business markets。Industrial Marketing Management，30，525-540。 |
| 4. | Thompson, S. H. T.、Yeong, Y. D.(2003)。Assessing the Consumer Decision Process in the Digital Marketplace。The International Journal of Management Science，31(5)，349-363。 |
| 5. | Lim, N.(2003)。Consumer’s perceived risk sources versus consequences。Electronic Commerce Research and Applications，2(3)，216-228。 |
| 6. | Fonseca, I.、Hickman, M.、Marenzi, O.(2001)。The Future of Wholesale Banking: The Portal。Commercial Lending Review，16(3)，23-35。 |
| 7. | Peter, J. P.、Tarpey, L.(1975)。A comparative analysis of three consumer strategies。Journal of Consumer Research，2(1)，29-37。 |
| 8. | Slater, S. F.、Narver, J. C.(2000)。Intelligence Generation and Superior Customer Value。Journal of The Academy of Marketing Science，28(1)，120-127。 |
| 9. | Stone, Robert N.、Gronhang, Kjell(1993)。Perceived Risk: Futher Consideration for the Marketing Discipline。European Journal of Marketing，27(3)，39-50。 |
| 10. | Lee, K. S.、Tan, S. J.(2003)。E-retailing versus physical retailing: A theoretical model and empirical test consumer choice。Journal Business Research，56(11)，877-885。 |
| 11. | Drennan‚ J.、Mort‚ G. S.、Previte‚ J.(2006)。Privacy‚ Risk Perception‚ and Expert Online Behavior: An Exploratory Study of Household End Users。Journal of Organizational and End User Computing，18(1)，1-22。 |
| 12. | Kuo, Y. F.、Wu, C. M.、Deng, W. J.(2009)。The relationships among service quality, perceived value, customer satisfaction, and post-purchased intention in mobile value-added services。Computers in Human Behavior，25(4)，887-896。 |
| 13. | Bhatnagar, Amit、Ghose, Sanjoy(2004)。Segmenting consumers based on the benefits and risks of Internet shopping。Journal of Business Research，57(12)，1352-1360。 |
| 14. | Taylor, James W.(1974)。The Role of Risk in Consumer Behavior。Journal of Marketing，38(2)，54-60。 |
| 15. | Brooker, G.(1984)。An Assessment of an Expanded Measure of Perceived Risk。Advances in Consumer Research，11(1)，439-441。 |
| 16. | Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing，75(1)，77-105。 |
| 17. | Chen, C. F.、Tsai, M. H.(2008)。Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator。Tourism Management，29(6)，1166-1171。 |
| 18. | Roselius, Ted(1971)。Consumer Rankings of Risk Reduction Methods。Journal of Marketing，35(1)，56-61。 |
| 19. | Kaplan, Leon B.、Szybillo, George J.、Jacoby, Jacob(1974)。Components of Perceived Risk in Product Purchase: A Cross-validation。Journal of Applied Psychology，59(3)，287-291。 |
| 20. | Featherman, Mauricio S.、Pavlou, Paul A.(2003)。Predicting e-services adoption: A perceived risk facets perspective。International Journal of Human-Computer Studies，59(4)，451-474。 |
| 21. | Tamura, M.、Nagata, H.、Akazawa, K.(2002)。Extraction and systems analysis of factors that prevent safety and security by structural models。IEEE Conference Proceeding，3，1752-1759。 |
| 22. | Tan, S. Jiuan(1999)。Strategies for Reducing Consumers' Risk Aversion in Internet Shopping。Journal of Consumer Marketing，16(2)，163-180。 |
| 23. | 謝依靜、吳嘉慧(20040800)。金融服務業顧客關係利益與忠誠度之探討。臺灣管理學刊，4(2)，225-249。 延伸查詢 |
| 24. | Taylor, S.、Todd, P. A.(1995)。Assessing IT usage: The role of prior experience。Management Information Systems Quarterly，19(4)，561-570。 |
| 25. | 郭憲章、俞淑惠、溫德威、吳壽山(20060200)。銀行評價：整合財務績效及金融商品創新、市場競爭力之觀點。臺灣管理學刊，6(1)，35-57。 延伸查詢 |
| 26. | Pikkarainen, T.、Pikkarainen, K.、Karjaluoto, H.、Pahnila, S.(2004)。Consumer acceptance of online banking: an extension of the technology acceptance model。Internet Research，14(3)，224-235。 |
| 27. | Hori, S.、Shimizu, Y.(1999)。Designing methods of human interface for supervisory control systems。Control Engineering Practice，7(11)，1413-1419。 |
| 28. | Dowling, Grahame R.、Staelin, Richard(1994)。A model of perceived risk and intended risk-handling activity。Journal of consumer Research，21(1)，119-134。 |
| 29. | Brady, M. K.、Cronin, J. J. Jr.、Brand, R. R.(2002)。Performance-only measurement of service quality: a replication and extension。Journal of Business Research，55(1)，17-31。 |
| 30. | Wu, W.-W.、Lee, Y.-T.(2007)。Developing global managers' competencies using the fuzzy DEMATEL method。Expert Systems with Applications，32(2)，499-507。 |
| 31. | Lin, C. J.、Wu, W. W.(2008)。A causal analytical method for group decision-making under fuzzy environment。Expert Systems with Applications，34(1)，205-213。 |
| 32. | Seyed-Hosseini, S. M.、Safaei, N.、Asgharpour, M. J.(2006)。Reprioritization of failures in a system failure mode and effects analysis by decision making trial and evaluation laboratory technique。Reliability Engineering & System Safety，91(8)，872-881。 |
| 33. | Kim, Dan J.、Ferrin, Donald L.、Rao, H. Raghav(2008)。A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents。Decision Support Systems，44(2)，544-564。 |
| 34. | Lee, Ming-Chi(2009)。Factors Influencing The Adoption of Internet Banking: An Integration of TAM and TPB with Perceived Risk and Perceived Benefit。Electronic Commerce Research and Applications，8(3)，130-141。 |
| 35. | Wu, Wei-Wen(2008)。Choosing Knowledge Management Strategies by Using a Combined ANP and DEMATEL Approach。Expert Systems with Applications，35(3)，828-835。 |
| 36. | Forsythe, Sandra M.、Shi, Bo(2003)。Consumer patronage and risk perceptions in Internet shopping。Journal of Business Research，56(11)，867-875。 |
| 37. | Liou, James J. H.、Yen, Leon、Tzeng, Gwo-Hshiung(2008)。Building an effective safety management system for airlines。Journal of Air Transport Management，14(1)，20-26。 |
| 38. | Cases, Anne-Sophie(2002)。Perceived risk and risk-reduction strategies in Internet shopping。The International Review of Retail, Distribution and Consumer Research，12(4)，375-394。 |
| 39. | Cox, Donald F.、Rich, Stuart U.(1964)。Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping。Journal of Marketing Research，1(4)，32-39。 |
| 40. | Tzeng, Gwo-Hshiung、Chiang, Cheng-Hsin、Li, Chung-wei(2007)。Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL。Expert Systems with Applications，32(4)，1028-1044。 |
| 41. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。 |
| 42. | Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly，13(3)，319-340。 |
| 43. | 柯憲榮、王秋丁(1999)。銀行資訊系統之定位與發展。台北銀行月刊，29(1)，122-128。 延伸查詢 |
| 44. | 郭常銘、魏郁禎(2001)。國内消費者對電子銀行功能認知及滿意度之研究。台灣經濟金融月刊。 延伸查詢 |
| 45. | 蔡慧珠(1998)。花旗銀行推動消費金融業務專題報告。台北銀行月刊，28(7)，90-91。 延伸查詢 |
| 46. | Bakos, Y.、Brynjolfsson, E.(1999)。Bundling Information Goods。Pricing，45(12)，1613-1631。 |
| 47. | Jime’nez-Marti’nez, J.、Polo-Redondo, Y.(2004)。The influence of EDI adoption over its perceived benefits。Technovation，24，73-79。 |
| 48. | Wong, David H.、Rexha, Nexhmi、Phau, Lan(2008)。Re-examining traditional service quality in an e-banking era。International Journal of Bank Marketings，26(7)，526-545。 |
| 49. | Tsai, W. H.、Chou, W. C.(2008)。Selecting management systems for sustainable development in SMEs : A novel hybrid model based on DEMATEL, ANP, and ZOGP。Expert Systems with Applications。 |
| 50. | Rao, S. Subba、Truong, Dothang、Senecal, Sylvain、Le, Thuong T.(2007)。How buyers’ expected benefits, perceived risks, and e-business readiness influence their e-marketplace usage。Industrial Marketing Mcmagement，36，1035-1045。 |
| 51. | Su, Y. K.、Zhang, S. J.(2007)。The Analysis of the Mutual Influence between the Work Safety Process Areas of Construction Company。ICMSE 2007 International Conference on Management Science and Engineering，20(22)，2363-2368。 |