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題名:內部行銷理論在直銷員管理與激勵中的運用
書刊名:直銷管理評論
作者:陳照陽孫選中
作者(外文):Chen, Eva ZhaoyangSun, Xuanzhong
出版日期:2009
卷期:1:2
頁次:頁121-166
主題關鍵詞:直銷單層次直銷內部行銷工作滿意顧客導向Direct sellingSingle-level direct sellingInternal marketingJob satisfactionCustomer-oriented
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:74
直銷這種經營模式引入中國後,經歷了快速發展、一度的混亂、失控,中國政府的全面整頓,直至2005年,中國國務院通過《直銷管理條例》、《禁止傳銷條例》,這兩部條例的頒布是中國政府對直銷市場進行管理和規範的新起點。考慮到中國直銷市場的特殊性和直銷管理的複雜性,現階段的中國法律法規只允許直銷企業從事單層次的直銷活動,國際直銷行業中流行的「吸收下線」、「團隊計酬法」等多層次直銷的經典直銷商激勵制度,在現階段的中國無法使用。如何進行因應的經營戰略調整,對直銷商進行激勵,是擺在直銷企業面前的一個亟待解決的問題。本文試圖將內部行銷的理論引入到直銷企業經營管理變革中,通過探討在直銷企業直銷商管理系統中採用內部行銷工具,來設計直銷企業對直銷商的激勵模式和直銷商顧客導向的培養方法,探索直銷企業對直銷商的新管理與激勵方式。
The business model of direct selling was introduced in China in the 1980s, and has experienced rapid development, a period of confusion and out of control, and the government's comprehensive rectifications. Until 2005, the State Council promulgated the "Administration of Direct Selling Regulations" and "Prohibition of Pyramid Selling Regulations", which becomes the beginning of the supervision and regulation of the Chinese government. Taking the particularity of Chinese direct selling market and complexity of the supervision of direct selling into account, only the single-level direct selling activity is allowed according to the national laws and regulations at this stage. The prevailing classic incentive systems-"Absorption of the subordinate", "Paying bonus based on the teamwork" etc. from the Multi-level Marketing, in the international direct selling industry, can not be employed at the present stage in China. How to make the appropriate adjustment of operational strategy, so as to encourage the distributors, is an urgent problem needed to be resolved by the direct selling enterprises. This paper attempts to introduce the theory of internal marketing into managerial transformation of the direct selling enterprises, through probing into the employing of the internal marketing tools into the management system of the direct selling to design the distributor's incentive model and the cultivation of customer-oriented concept, and to explore the new managerial approach and incentive model in the direct selling enterprises.
期刊論文
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學位論文
1.馬志江(2005)。直銷模式探討:安利公司直銷變革與創新(碩士論文)。南京理工大學。  延伸查詢new window
2.廣慶(2006)。直銷法律規制研究(博士論文)。西南政法大學。  延伸查詢new window
3.張明(2005)。直銷在中國的發展策略研究(碩士論文)。北京理工大學。  延伸查詢new window
4.周妹雲(2006)。玫琳凱公司的激勵方案研究:基於18周歲至30周歲的直銷商(碩士論文)。對外經濟貿易大學。  延伸查詢new window
5.葉世明(2003)。內部行銷、工作滿足與顧客導向關係之研究--以玉山商業銀行為例(碩士論文)。朝陽科技大學。  延伸查詢new window
圖書
1.安林、劉鳳軍(2007)。顧客導向的内部行銷:企業服務競爭優勢的源泉。北京:經濟科學出版社。  延伸查詢new window
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8.何全勝(2004)。直銷的本質。北京:新華出版社。  延伸查詢new window
9.胡遠紅(200409)。中國直銷立法中的18個核心問題及其解決思路。北京:民族出版社。  延伸查詢new window
10.克莉絲汀•格羅魯斯(2008)。服務管理與行銷:服務競爭中的顧客管理。電子工業出版社。  延伸查詢new window
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12.李爽(2006)。安利中國日用品有限公司的人際傳播研究。暨南大學。  延伸查詢new window
13.劉忠(2005)。中國直銷立法解讀。北京:法律出版社。  延伸查詢new window
14.壽志剛(2004)。内部行銷理論的拓展研究。武漢大學。  延伸查詢new window
15.舒爾茨(2006)。整合行銷溝通。上海:上海人民出版社。  延伸查詢new window
16.譚浩(2001)。内部行銷理論及實踐之初步研究。暨南大學。  延伸查詢new window
17.唐•E•舒爾茨、斯坦利•I•坦納鮑姆、羅伯特•F• 勞特伯恩(2006)。整合行銷溝通。上海:上海人民出版社。  延伸查詢new window
18.王萬軍(2008)。巴菲特教你做直銷:選擇直銷企業的四大步驟和十大標準。廣州:廣東經濟出版社。  延伸查詢new window
19.余于平(2008)。基於SOA的Smart Client直銷系統設計與研究。華東師範大學。  延伸查詢new window
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21.直銷管理與禁止傳銷編輯部(2006)。直銷管理與禁止傳銷。北京:中國工商出版社。  延伸查詢new window
22.(2006)。中國直銷發展歷史報告。北京:北京泛太直銷研究院。  延伸查詢new window
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其他
1.風蕭蕭。直銷系統論,http://www.zhixiaowang.com/zhuanjia/article_837.html, 2009/03/22。  new window
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圖書論文
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2.黃靜(2002)。内部行銷與以人為本的企業文化。經濟管理。  延伸查詢new window
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