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題名:讀者服務館員負面工作情緒之實證研究--以公共圖書館為例
書刊名:圖書資訊學刊
作者:陳書梅 引用關係
作者(外文):Sheih Chen, Su-may
出版日期:2010
卷期:8:1
頁次:頁59-96
主題關鍵詞:負面工作情緒讀者服務館員公共圖書館Negative emotionPublic service librarianPublic library
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(9) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:23
  • 點閱點閱:85
期刊論文
1.何光國(19940900)。從完全品質管理論圖書館讀者服務品質之提昇。資訊傳播與圖書館學,1(1),23-31。new window  延伸查詢new window
2.林尚平、張淑慧(19980100)。情緒勞務與組織人力發展之關係。人力發展,48,43-50。  延伸查詢new window
3.Bartlett, Virginia(1995)。Technostress and Librarians。Library Administration and Management,9(4),226-230。  new window
4.Bunge, Charles A.(1989)。Stress in the Library Workplace。Library Trends,38(1),92-102。  new window
5.Erickson, Rebecca J.、Ritter, Christian(2001)。Emotional Labor, Burnout, and Inauthenticity: Does Gender Matter?。Social Psychology Quarterly,64(2),146-163。  new window
6.Grosser, Kerry(1987)。Burnout amongst Librarians and Information Workers。Library Automated Systems Information Exchange,18(2),32-41。  new window
7.Kupersmith, John(1992)。Technostress and the Reference Librarian。Reference Services Review,20(2),7-14。  new window
8.Nawe, Julita(1995)。Work-related stress among the library and information workforce。Library Review,44(6),30-37。  new window
9.Ostler, Larry J.、Oon, Jin Teik(1989)。Stress Analysis: A Case Study。College and Research Library News,50(7),587-590。  new window
10.Quinn, Brian(1995)。Reducing Stressful Aspects of Information Technology in Public Services。Public and Access Services Quarterly,1(4),1-34。  new window
11.Sarkodie-Mensah, Kwasi(1997)。The Human Side of Reference in an Era of Technology。The Reference Librarian,59,131-138。  new window
12.Shaughnessy, Thomas W.(1996)。The Library Director as Change Agent。Journal of Library Administration,22(2/3),43-48。  new window
13.Williams, Tim(1996)。Stress: Its Management and Life in a Library。Personnel Training and Education,13(3),3-4。  new window
14.陳書梅(20030900)。我國圖書館館員負面工作情緒之質化研究。圖書資訊學刊,1(2),41-57。new window  延伸查詢new window
15.Harwell, Kevin(2008)。Burnout strategies for librarians。Journal of Business and Finance Librarianship,13(3),379-390。  new window
16.林秀玲(19911000)。「生氣」與「攻擊」。諮商與輔導,70,34-35。  延伸查詢new window
17.Freudenberger, Herbert J.(1974)。Staff Burnout。Journal of Social Issues,30(1),159-165。  new window
18.Dworkin, A. G.(2001)。Perspectives on Teacher Burnout and School Reform。International Education Journal,2(2),69-78。  new window
19.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
20.陳書梅(20091200)。刁難讀者類型之質化研究--以大學圖書館為例。圖書資訊學研究,4(1),99-132。new window  延伸查詢new window
21.陳書梅(20020300)。參考館員負面工作情緒管理--從圖書館組織層面探討。大學圖書館,6(1),46-70。new window  延伸查詢new window
22.Currie, C. Lyn(2002)。Difficult Library Patrons in Academe: It’s All in the Eye of the Beholder。The Reference Librarian,36(75)/36(76),45-54。  new window
23.Alschuler, Cathryn Fishman、Alschuler, Alfred S.(1984)。Developing Healthy Responses to Anger: The Counselor's Role。Journal of Counseling and Development,63(1),26-29。  new window
24.Chelton, Mary K.(2002)。The Problem Patron Public Libraries Created。The Reference Librarian,36(75)/36(76),23-32。  new window
25.Ollendorff, Monica(1990)。How Much Do Librarians Know About Stress Management?。Behavioral and Social Sciences Librarian,8(1)/8(2),67-98。  new window
26.Redfern, Bernice(2002)。The Difficult Library Patron: A Selective Survey of the Current Literature。The Reference Librarian,36(75)/36(76),105-113。  new window
27.Shuman , Bruce A.(1989)。Problem Patrons in Libraries - A Review Article。Library and Archival Security,9(2),3-19。  new window
會議論文
1.陸行素(1997)。公共圖書館的讀者服務工作。海峽兩岸圖書館事業研討會。台北市:中國圖書館學會。287-295。  延伸查詢new window
學位論文
1.戴秀卿(2003)。醫院員工的情緒勞務負荷與顧客行為導向之關係研究(碩士論文)。國立中山大學。  延伸查詢new window
2.Ferkol, Holly Carter(1998)。An Analysis of Stress Associated with Reference Work in a Public Library(碩士論文)。Kent State University。  new window
3.蔡孟原(2005)。難應付客戶、情緒勞務與情緒耗竭:工作涉入與知覺組織支持的調節效果(碩士論文)。中原大學。  延伸查詢new window
4.李皖菁(2001)。高科技研發人員兼負業務推廣之工作壓力探討--以工業技術研究院為例(碩士論文)。國立中正大學。  延伸查詢new window
5.王芸琪(2007)。綠島永續發展的觀光政策之研究:以顧客導向的觀點,花蓮。  延伸查詢new window
6.林妙樺(2001)。我國專門圖書館員工作焦慮之研究,臺北。  延伸查詢new window
7.林宛瑩(2005)。探討員工自尊、情緒勞務負荷及蠻橫顧客對服務破壞之影響─以第一線護理人員為例,嘉義。  延伸查詢new window
圖書
1.賴保禎(1999)。健康心理學。健康心理學。臺北。  延伸查詢new window
2.Pines, A. M.、Aronson, E.(1988)。Career burnout: Causes ad cures。New York, NY:Free Press。  new window
3.Caputo, Janette S.(1991)。Stress and Burnout in Library Service。Stress and Burnout in Library Service。Phoenix, AZ。  new window
4.Arnold, M. B.(1960)。Emotion and personality。New York:Columbia University Press。  new window
5.He, Zhang-Zhu(1993)。合理情緒治療法進階。臺北市:大洋。  延伸查詢new window
6.Ellis, A.(1962)。Reason and emotion in psychotherapy。Lyle Stuart。  new window
7.蔡秀玲、楊智馨(2007)。情緒管理。台北市:揚智文化出版社。  延伸查詢new window
8.藍采風(2000)。壓力與適應。臺北:幼獅文化。  延伸查詢new window
9.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
10.丹尼爾.高曼、張美惠(1996)。EQ。時報文化。  延伸查詢new window
11.Maslach, C.(1982)。Understanding Burnout: Definitional Issues: Analyzing a Complex Phenomenon。Job, Stress and Burnout: Research, Theory and Intervention Perspective。Beverly Hills, CA.。  new window
12.李淑琦(1993)。心理學與心理衛生。心理學與心理衛生。臺北。  延伸查詢new window
13.Arkoff, Abe(1980)。適應與心理衛生。適應與心理衛生。臺北。  延伸查詢new window
14.馮觀富(1995)。情緒心理學。情緒心理學。臺北。  延伸查詢new window
15.Rathus, Spencer A.、Nevid, Jeffrey S.(1986)。Adjustment and growth: the challenges of life。Adjustment and growth: the challenges of life。New York。  new window
圖書論文
1.Samuel, Rothstein(1964)。Reference Service: The New Dimension in Librarianship。Reference Services。Hamden, Conn.:Shoe String Press。  new window
 
 
 
 
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