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題名：旅館業工作授權設計與員工工作態度之探討--工作價值觀之干擾效果
書刊名：餐旅暨家政學刊
作者：張宏生 引用關係／劉芷伶
作者(外文)：Chang, Hong-sheng／Liu, Chih-ling
出版日期：2009
卷期：6:4
頁次：頁307-325
主題關鍵詞：員工授權；工作態度；工作價值觀；Empowerment；Employee attitude；Job values
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(2) 專書(1) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:43
  • 點閱點閱:78
本研究目的旨在探討旅館業員工工作授權（包括權力、資訊、技術知識、獎勵）與工作態度（包括組織承諾、工作滿足）之間的關係，並進一步探索工作價值觀所扮演的調節效果的關係。吾人透過具有高信度與效度之量表，以問卷訪談方式針對台北縣市旅館業員工蒐集樣本資料。透過典型相關結果發現，工作授權中的權力與獎勵與組織承諾有關，而工作授權中的資訊、技術知識與工作滿足有關。再者，在調節效果方面，員工工作價值觀屬於自我成長取向、自我實現取向、尊嚴取向時，員工授權與對組織承諾有較高的影響；員工工作價值觀屬於社會互動取向、組織安全與經濟取向、安定與免於焦慮取向、休閒健康與交通取向時，員工授權與對工作滿足有較高的影響。本研究並建議後續研究者可進一步探討其他可能影響工作態度的調節變數。實務上，管理者可以採用最佳化投資於攸關的員工授權作法，以提昇工作態度。最後，本研究主要貢獻在於針對工作授權、工作態度與工作價值觀之間，提供一個新的「結構化」關係模型。
In this study we explore the relationship between empowerment (including authority, information, technical knowledge, and reward) and employee attitude (including organizational commitments, and work satisfaction), and also the moderating effect of job values on employee attitude. By using an effective and trustworthy data chart and surveys we were able to collect information samples from restaurant works of Taipei, Taiwan. Using canonical correlation results we found that organization commitment was influenced by authority and reward dimension of empowerment, whereas the information and technology dimensions influenced job satisfactory. Additionally, when adjusting the results it was found that employee empowerment and organizational commitment had a higher level of influence when the employee work values were personal progress oriented, personal accomplishment oriented, or dignity oriented; Employee empowerment and work satisfaction had a higher level of influence when employee work values were social interactive oriented, organizational safety and economical oriented, stable and non-anxious oriented, or healthy leisure and transportation oriented. Managers can optimize their investment in these employee empowerment methods to improve their work attitudes. Finally, the results show a new structural framework that can show offer meaningful suggestions into the relationship of work empowerment, attitude, and values.
Other
1.Sheldon, M.E.(1971)。Investments and involvement as mechanisms producing commitment to the organization。  new window
期刊論文
1.Buchanan, B. III.(1974)。Government manager, business executive, and organizational commitment。Public Administration Review，33，339-347。  new window
2.Rodwell, J. J.、Kienzle, R.、Shadur, M. A.(1998)。The relationships among work-related perceptions, employee attitudes, and employee performance: The integral role of communication。Human Resource Management，37(3/4)，277-293。  new window
3.Conger, J. A.(1989)。Leadership: The art of empowerment others。The Academy of Management Executive，11(1)，17-24。  new window
4.Conger, J. A.、Kanungo, R. N.(1988)。The empowerment process: Integrating theory & practice。Academy of Management Review，13(3)，471-482。  new window
5.袁志晃(1983)。臺灣地區接受感化教育處境的男性少年犯之工作價値分析--地區、學業成就、家庭社經地位之比較。輔導學報，6，52-89。  延伸查詢new window
6.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing，54(1)，71-84。  new window
7.Guest, D. E.(1997)。Human resource management and performance: A review and research agenda。The International Journal of Human Resource Management，8(3)，263-276。  new window
8.吳鐵雄、李坤崇、劉佑星、歐慧敏(19960100)。大專畢業在職人員在工作價值觀量表之信效度、常模與價值觀組型。測驗年刊，43，173-187。new window  延伸查詢new window
9.Schwartz, S. H.(1999)。A theory of cultural values and some implications for work。Applied Psychology: An International Review，48(1)，23-47。  new window
10.Scott, Susanne G.、Bruce, Reginald A.(1994)。Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace。Academy of Management Journal，37(3)，580-607。  new window
11.Bowen, David E.、Lawler, Edward E. III(1992)。The Empowerment of Service Workers: What, Why, How, and When?。Sloan Management Review，33(3)，31-39。  new window
12.黃國隆(19950800)。臺灣與大陸企業員工工作價值觀之比較。本土心理學研究，4，92-147。new window  延伸查詢new window
13.Kalleberg, Arne L.(1977)。Work Values and Job Rewards: A Theory of Job Satisfaction。American Sociological Review，42(1)，124-143。  new window
學位論文
1.郭馨鎂(2003)。保全人員工作價值觀對工作態度影響之研究--以台灣南部地區從業人員為例(碩士論文)。國立中山大學。  延伸查詢new window
2.謝百亮(1995)。國民小學行政管理與教師工作滿意之關係(碩士論文)。國立臺中師範學院。  延伸查詢new window
3.鄭韻玫(2001)。中年生涯轉換者工作價值轉化學習之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
4.謝金青(1992)。國民小學行政兼職教師角色衝突與工作滿意程度之研究(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y：McGramn-Hill。  new window
2.司徒達賢(1999)。非營利組織的經營與管理。臺北：天下遠見。  延伸查詢new window
3.Super, D. E.(1970)。Work Value Inventory。Boston, Massachusetts：Houghton Mifflin Company。  new window
4.Daft, R. L.(1995)。Organization theory and design。Minneapolis：West Publishing Company。  new window
5.Churchill, G. A. Jr.(1995)。Marketing Research: Methodological Foundations。The Dryden Press。  new window
6.Steers, R. M.、Porter, L. W.(1991)。Motivation and Work Behavior。McGraw-Hill。  new window
7.蔡培村、武文瑛(2004)。領導學：理論、實務與研究。麗文文化事業股份有限公司。  延伸查詢new window
8.Peters, Thomas J.、Waterman, Robert H. Jr.(1982)。In Search of Excellence: Lessons from America's Best-Run Companies。Harper & Row Publishers。  new window
9.Nunnally, Jum C.(1967)。Psychometric Theory。McGraw-Hill。  new window
10.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
其他
1.馬家媛(2004)。授權賦能對工作態度之相關研究。  延伸查詢new window
2.曹國雄(1993)。價值配合程度對工作態度與工作表現的影響。  延伸查詢new window
3.Brymer, R.(1991)。Employee empowerment a guest-driven leadership strategy。  new window
4.Campbell, D., & Fiske, D.(1959)。Convergent and discriminate validity by the multitrait multimethod matrix。  new window
5.Cooper, D. R., C. W. Emory(1995)。Business research methods。  new window
6.Fishbein, M.(1967)。Reading in attitude theory and measurement。  new window
7.Hellriegel, D., Slocum, J. W., & Woodman, R. W.(1992)。Organizational behavior。  new window
8.Hopfl, H.(1994)。Empowerment and the managerial prerogative。  new window
9.Moon, M. J.(2000)。Organization com mitment revisited in new public management: Motivation, organizational culture, sector and managerial level。  new window
10.Mowday, R. T., L. H. Porter and R. Dubin(1974)。Unit performances situation factors, and employee attitudes in separated work units。  new window
11.Nielsen(1986)。Empowerment strategies: balancing authority and responsibility。  new window
12.Porter, L. W., Lawler, E. E.(1971)。Managerial attitudes and performance。  new window
13.Schneider, B.(1990)。The climate for service: an application of the climate constructs。  new window
14.Weiss, D. J., Dawis, R. V., England, B. W., and Lofquist, L. H.(1967)。Manual for them Minnesota satisfaction questionnaire。  new window
 
 
 
 
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