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題名:Integrative Service Taxonomy and Business Strategies Formulation: 4P Model with Open System and Modularization Approaches
書刊名:International Journal of Information and Management Sciences
作者:Liu, Chun-hsienWang, Chu-ching
出版日期:2009
卷期:20:3
頁次:頁331-349
主題關鍵詞:Service taxonomyBusiness strategyOpen systemMTMM
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 點閱點閱:32
期刊論文
1.Edvardsson, Bo、Gustafsson, Anders、Roos, Inger(2005)。Service Portraits in Service Research: A Critical Review。International Journal of Service Industry Management,16(1),107-121。  new window
2.Schmenner, Roger W.(1986)。How Can Service Businesses Survive and Prosper?。Sloan Management Review,27(3),21-32。  new window
3.Bishop, J. M.(2001)。Virtual Bodies and Virtual Spaces。Kybernetes,30(9/10),1289-1303。  new window
4.Vargo, S. L.、Lusch, R. F.(2004)。The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model。Journal of Service Research,6(4),324-335。  new window
5.Judd, R. C.(1964)。The Case for Redefining Services。The Journal of Marketing,28(1),58-59。  new window
6.Shostack, G. Lynn(1987)。Service Positioning through Structural Change。Journal of Marketing,51,34-43。  new window
7.Chase, Richard B.、Bowen, B. D.(1978)。Where Does the Customer Fit in a Service Operation?。Harvard Business Review,56(6),137-142。  new window
8.Kellogg, D. L.、Nie, W.(1995)。A Framework for Strategic Service Management。Journal of Operations Management,13(4),323-337。  new window
9.Silvestro, R.、Fitzgerald, L.、Johnson, R.、Voss, C.(1992)。Towards a Classification of Service Processes。International Journal of Service Industry Management,3(3),62-75。  new window
10.Lovelock, C. H.、Yip, G. S.(1996)。Developing Global Strategies for Service businesses。California Management Review,38(2),64-86。  new window
11.Campbell, Donald T.、Fiske, Donald W.(1959)。Convergent and Discriminant Validation by Multitrait-Multimethod Matrix。Psychological Bulletin,56(2),81-105。  new window
12.Murphy, Patrick E.、Enis, Ben M.(1986)。Classifying Products Strategically。Journal of Marketing,50(3),24-42。  new window
13.Haywood-Farmer, J.(1988)。Towards a Conceptual Model of Service Quality。International Journal of Operations and Production Management,8(6),19-29。  new window
14.Boulding, Kenneth E.(1956)。General Systems Theory: The Skeleton of Science。Management Science,2(3),197-208。  new window
15.Shostack, G. Lynn(1977)。Breaking Free from Product Marketing。Journal of Marketing,41(2),73-80。  new window
16.Perrow, Charles(1967)。A Framework for the Comparative Analysis of Organizations。American Sociological Review,32(2),194-208。  new window
17.Lovelock, Christopher H.(1983)。Classifying Services to Gain Strategic Marketing Insights。Journal of Marketing,47(3),9-20。  new window
18.Grönroos, Christian(1978)。A Service-Orientated Approach to Marketing of Services。European Journal of Marketing,12(8),588-601。  new window
19.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
20.Voss, C. A.(2003)。Rethinking paradigms of service- service in a virtual environment。International Journal of Operation & Production Management,23(1),88-104。  new window
21.Collier, D. A.、Meyer, S. M.(1998)。A Service Position Matrix。International Journal of Operation & Production Magazine,18(12),1223-1244。  new window
22.Cook, D. P.、Goh, C. H.、Chung, C. H.(1999)。Service Typologies: A State of the Art Survey。Production and Operation Management,8(3),318-338。  new window
23.Coulter, R. A.、Ligas, M.(2004)。A Typology of Customer-service Provider Relationship: The Role of Rational Factors in Classifying Customers。Journal of Service Marketing,18(6),482-493。  new window
24.Cunningham, L. F.、Young, C. E.、Ulaga, W.、Lee, M.(2004)。Consumer Views of Service Classification in the USA and France。Journal of Service Marketing,18(6),421-432。  new window
25.Davis, D. L.、Guiltnan, J. P.、Jones, W. P.(1979)。Service Characteristics, Consumer Search, and the Classification of Retail Services。Journal of Retailing,55(3),3-23。  new window
26.Gronroos, C.、Heinonen, F.、Isoniemi, K.、Lindholm, M.(2000)。The NetOffer Model: A Case Example from the Virtual Marketplace。Management Decision,38(4),243-252。  new window
27.Haynes, R. M.(1990)。Service Typologies: A Transaction Modelling Approach。International Journal of Service Industry Management,1(1),15-26。  new window
28.Hills, T. P.(1977)。On Goods and Services。Review of Income and Wealth,23(4),315-338。  new window
29.Hsieh, Charng-Horng、Chu, Tzong-Yau(1992)。Classification of Service Businesses from a Utility Creation Perspective。The Service Industries Journal,12(4),545-557。  new window
30.Kelly, S. W.(1989)。Efficiency in Service Delivery: Technological of Humanistic Approaches。Journal of Services Marketing,3(3),43-50。  new window
31.Kitay, J.、Marchington, M.(1996)。A Review and Critique of Workplace Industrial Relations Typologies。Human Relations,49(10),1263-1278。  new window
32.Levinton, Laura C.、Hughes, Edward F. X.(1981)。Research on the Utilization of Evaluations: A Review and Synthesis。Evaluation Review,5(4),525-548。  new window
33.Maister, D.、Lovelock, C. H.(1982)。Managing Facilitator Services。Sloan Management Review,23(4),19-31。  new window
34.Mayer, K. J.、Bowen, J. T.、Moulton, M. R.(2003)。A Proposed Model of the Descriptors of Service Process。Journal of Service Marketing,17(6),621-639。  new window
35.Mersha, T.(1991)。Enhancing the Customer Contact Model。Journal of Operations Management,9(3),391-405。  new window
36.Mills, P. K.、Margulies, N.(1980)。Toward a Core Typology of Service Organizations。Academy of Management Review,5(2),255-265。  new window
37.Rich, P.(1992)。The Organizational Taxonomy: Definition and Design。Academy of Management Review,17(4),758-781。  new window
38.Shih, C. F.(1998)。Conceptualizing Consumer Experience in Cyberspace。European Journal of Marketing,32(7/ 8),655-663。  new window
39.Stella, R.、Donoho, C.(1996)。Classification Services from a Consumer Perspective。The Journal of Service Marketing,10(6),33-44。  new window
40.Thomas, Dan R. E.(1978)。Strategy Is Different in Service Businesses。Harvard Business Review,56,158-165。  new window
41.Tinnilä, Markku、Vepsäläinen, Ari P. J.(1995)。A Model for Strategic Repositioning of Service Processes。International Journal of Service Industry Management,6(4),57-80。  new window
42.Wemmerlöv, Urban(1990)。A Taxonomy for Service Processes and Its Implications for System Design。International Journal of Service Industry Management,1(3),20-40。  new window
會議論文
1.Maister, D.(1983)。The Defining Quantities of Four Different Managerial Environments。  new window
2.Sampson, S. E.(2001)。The Unified Services Theory Approach to Service Operations Management。  new window
研究報告
1.Wolfl, A.(2005)。The Service Economy in OECD Countries。  new window
圖書
1.OECD(2000)。The Service Economy。Business and Industry Policy Forum Series。Paris:OECD。  new window
2.Rathmell, J. M.(1974)。Marketing in the Service Sector。Marketing in the Service Sector。Cambridge, MA:Winthrop。  new window
3.Kotler, P.(1980)。Principle of marketing。Englewood Cliffs, NY:Prentice Hall。  new window
4.Kotler, P.、Keller, K. L.(2006)。Marketing Management。Upper Saddle River, NJ:Pearson Prentice Hall。  new window
5.Murdick, Robert G.、Render, Barry、Russell, Roberta S.(1990)。Service Operations Management。Allyn and Bacon Inc.。  new window
6.Clark, Colin G.(1940)。The Conditions of Economic Progress。London:Macmillan。  new window
7.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
8.Kast, F. E.、Rosenzweig, J. E.(1979)。Organization and Management: A Systems and Contingency Approach。New York:McGraw-Hill。  new window
9.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY:McGraw-Hill。  new window
10.Katz, Daniel、Kahn, Robert L. Jr.(1966)。The Social Psychology of Organizations。John Wiley & Sons, Inc.。  new window
11.Bailey, K.(1994)。Typologies and Taxonomies: An Introduction to Classification Techniques。Typologies and Taxonomies: An Introduction to Classification Techniques。Thousand Oaks, CA。  new window
12.Fitzsimmons, J. A.、Sulivan, R. S.(1982)。Service Operation Management。Service Operation Management。  new window
13.Huse, E.(1980)。Organization Development and Change。Organization Development and Change。St. Paul, MN。  new window
 
 
 
 
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