:::

詳目顯示

回上一頁
題名:金融服務業顧客滿意與再購意願之關係研究 : 分析產品知識的效果
書刊名:中山管理評論
作者:鄭家宜
作者(外文):Cheng, Chia-yi
出版日期:2010
卷期:18:2
頁次:頁325-372
主題關鍵詞:經濟滿意社會滿意信任再購意願產品知識Economic statisfactionSocial statisfactionTrustRepurchase intentionProduct knowledge
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(4) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:162
期刊論文
1.Verhoef, Peter C.、Franses, Philip Hans、Hoekstra, Janny. C.(2002)。The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multi-service Provider: Does Age of Relationship Matter?。Journal of the Academy of Marketing Science,30(3),202-216。  new window
2.Molm, Linda D.(1994)。Dependence and Risk: Transforming the Structure of Social Exchange。Social Psychology Quarterly,57(3),163-176。  new window
3.Wang, Wen-Hung、Liang, Chiung-Ju、Wu, Yung-De(2006)。Relationship Bonding Tactics, Relationship Quality and Customer Behavioral Loyalty Behavioral Sequence in Taiwan's Information Service Industry。Journal of Services Research,6(1),31-57。  new window
4.Larzelere, Robert E.、Huston, Ted L.(1980)。The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships。Journal of Marriage and the Family,42(3),595-604。  new window
5.Craft, S. H.(1999)。Marketers Gain by Measuring True Loyalty。Marketing News,33(10),18。  new window
6.Ryan, M. J.、Rayner, R.、Morrison, A.(1999)。Diagnosing customer loyalty drivers。Marketing Research,11(2),19-26。  new window
7.Jacobs, R. S.、Hyman, M. R.、McQuitty, S.(2001)。Exchange-specific self-disclosure, social self-disclosure, and personal selling。Journal of Marketing Theory and Practice,9(1),48-62。  new window
8.Auh, Seigyoung、Auh, S.(2005)。The Effects of Soft and Hard Service Attributes on Loyalty: The Mediating Role of Trust。Journal of Services Marketing,19(2),81-92。  new window
9.Monroe, Kent B.(1976)。The Influence of Price Differences and Brand Familiarity on Brand Preferences。Journal of Consumer Research,3(1),42-49。  new window
10.Weitz, B. A.、Jap, S. D.(1995)。Relationship Marketing and Distribution Channel。Journal of the Academy of Marketing Science,23,305-320。  new window
11.Lai, C.-S.(2007)。The effects of influence strategies on dealer satisfaction and performance in Taiwan's motor industry。Industrial Marketing Management,36(4),518-527。  new window
12.Capraro, A. J.、Broniarczyk, S.、Srivastava, R. K.(2003)。Factors Influencing the Likelihood of Customer Defection: The Role of Consumer Knowledge。Journal of the Academy of Marketing Science,31(2),164-176。  new window
13.Currall, Steven C.、Judge, Timothy A.(1995)。Measuring Trust between Organizational Boundary Role Persons。Orgarnzational Behavior and Human Decision Processes,64(2),151-170。  new window
14.Ganesh, Jaishankar、Arnold, Mark J.、Reynolds, Kristy E.(2000)。Under Standing the Customer Base of Service Providers: An Examination of the Differences Between Switchers and Stayers。Journal of Marketing,64(3),65-87。  new window
15.Neal, W. D.(1999)。Satisfaction is Nice, But Value Drive Loyalty。Marketing Research,11(1),20-23。  new window
16.Blois, K. J.(1999)。Trust in Business to Business Relationships: An Evaluation of Its Status。Journal of Management Studies,36(2),197-217。  new window
17.Moorman, C.、Deshpande, R.、Zaltman, G.(1993)。Factors effecting trust in market research relationships。Journal of Marketing,57(1),81-101。  new window
18.Coulter, Keith S.、Coulter, Robin A.(2002)。Determinants of trust in a service provider: The moderating role of length of relationship。Journal of Services Marketing,16(1),35-50。  new window
19.Davies, Howard、Leung, Thomas K. P.、Luk, Sherriff T. K.、Wong, Yiu-hing(1995)。The Benefits of 'Guanxi'。Industrial Marketing Management,24(3),207-214。  new window
20.Ivens, B. S.(2004)。How Relevant Are Different forms of Relational Behavior? AnEmpirical Test Based on Macneil's Exchange Framework。The Journal of Business & Industrial Marketing,19(4/5),300-309。  new window
21.Bearden, W. O.、Teel, J. E.(1983)。Selected Determinants of Consumer Satisfaction and Complaints Report。Journal of Marketing Research,20(1),21-28。  new window
22.Park, C. Whan、Lessig, V. Parker(1981)。Familiarity and its impact on consumer decision biases and heuristics。Journal of Consumer Research,8(2),223-230。  new window
23.Coulter, Keith S.、Coulter, Robin A.(2003)。The Effects of Industry Knowledge on the Development of Trust in Service Relationships。International Journal of Research in Marketing,20(1),31-43。  new window
24.Rodriguez, C. M.、Wilson, D. T.(2002)。Relationship Bonding and Trust as a Foundation for Commitment in U.S.-Mexican Strategic Alliances: A Structural Equation Modeling Approach。Journal of International Marketing,10(4),53-76。  new window
25.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
26.Chiou, Jyh-Shen、Droge, Cornelia、Hanvanich, Sangphet(2002)。Does Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。  new window
27.Berry, Leonard L.(2000)。Cultivating Service Brand Equity。Journal of the Academy of Marketing Science,28(1),128-137。  new window
28.John, George(1984)。An Empirical Investigation of Some Antecedents of Opportunism in a Marketing Channel。Journal of Marketing research,21(3),278-289。  new window
29.Butler, John K. Jr.(1991)。Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory。Journal of Management,17(3),643-663。  new window
30.Sheth, Jagdish N.、Parvatiyar, Atul(1995)。Relationship Marketing in Consumer Markets: Antecedents and Consequences。Journal of the Academy of Marketing Science,23(4),255-271。  new window
31.Yau, O. H. M.(1988)。Chinese cultural values: Their dimensions and marketing implications。European Journal of Marketing,22(5),44-57。  new window
32.Peterson, Robert A.(1995)。Relationship marketing and the consumer。Journal of the Academy of Marketing Science,23(4),278-281。  new window
33.Tam, Jackie L. M.、Wong, Y. H.(2001)。Interactive Selling: A Dynamic Framework for Services。Journal of Services Marketing,15(5),379-396。  new window
34.Crosby, Lawrence A.、Stephens, Nancy(1987)。Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry。Journal of Marketing Research,24(4),404-411。  new window
35.Steenkamp, Jan-Benedict E. M.、Van Trijp, Hans C. M.(1991)。The use of LISREL in validating marketing constructs。International Journal of Research in Marketing,8(4),283-299。  new window
36.Bagozzi, R. P.(1995)。Reflections on Relationship Marketing in Consumer Market。Journal of the Academy of Marketing Science,23(4),272-277。  new window
37.Dyer, J. H.、Chu, W.(2000)。The Determinants of Trust in Supplier-Automaker Relationships in the U. S., Japan, and Korea。Journal of International Business Studies,31(2),239-285。  new window
38.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
39.Geyskens, Inge、Steenkamp, Jan-Benedict E. M.、Kumar, Nirmalya(1999)。A meta-analysis of satisfaction in marketing channel relationships。Journal of Marketing Research,36(2),223-238。  new window
40.Ramaseshan, B.、Yip, L. S. C.、Pae, J. H.(2006)。Power, Satisfaction, and Relationship Commitment in Chinese Store–Tenant Relationship and Their Impact on Performance。Journal of Retailing,82(1),63-70。  new window
41.del Bosque Rodríguez, Ignacio Rodríguez、Agudo, Jesús Collado、Gutiérrez, Héctor San Martín(20060800)。Determinants of Economic and Social Satisfaction in Manufacturer--Distributor Relationships。Industrial Marketing Management,35(6),666-675。  new window
42.Nevin, J. R.、Jap, S. D.(1995)。Relationship Marketing and Distribution Channels: Exploring Fundamental Issues。Journal of The Academy of Marketing Science,23(4),327-334。  new window
43.Sharma, N.、Patterson, P. G.(2000)。Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services。International Journal of Service Industry Management,11(5),470-490。  new window
44.Sambandam, Rajan、Lord, Kenneth R.(1994)。Switching Behavior in Automobile Markets: A Consideration-Sets Model。Journal of the Academy of Marketing Science,23(1),57-65。  new window
45.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
46.Smith, J. Brock(1998)。Buyer-seller relationships: Similarity, relationship management, and quality。Psychology & Marketing,15(1),3-21。  new window
47.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
48.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing,54(1),42-58。  new window
49.Selnes, Fred(1998)。Antecedents and Consequences of Trust and Satisfaction in Buyer-Seller Relationships。European Journal of Marketing,32(3/4),305-322。  new window
50.Beloucif, Ahmed、Donaldson, Bill、Kazanci, Ugur(2004)。Insurance broker-client relationships: An assessment of quality and duration。Journal of Financial Services Marketing,8(4),327-342。  new window
51.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
52.Kennedy, Mary Susan、Ferrell, Linda K.、LeClair, Debbie Thorne(2001)。Consumers' Trust of Salesperson and Manufacturer: An Empirical Study。Journal of Business Research,51(1),73-86。  new window
53.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
54.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
55.Hellier, Phillip K.、Geursen, Gus M.、Carr, Rodney A.、Rickard, John A.(2003)。Customer repurchase intention: A general structural equation model。European Journal of Marketing,37(11/12),1762-1800。  new window
56.Petty, Richard E.、Cacioppo, John T.(1986)。The elaboration likelihood model of persuasion。Advances in Experimental Social Psychology,19,123-205。  new window
57.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
58.Spreng, Richard A.、Harrell, Gilbert D.、Mackoy, Robert D.(1995)。Service Recovery: Impact on Satisfaction and Intentions。Journal of Services Marketing,9(1),15-23。  new window
59.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research,16(1),64-73。  new window
60.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
61.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
62.Westbrook, Robert A.、Oliver, Richard L.(1991)。The dimensionality of consumption emotion patterns and consumer satisfaction。Journal of Consumer Research,18(1),84-91。  new window
63.Jones, Michael A.、Suh, Jaebeom(2000)。Transaction-Specific Satisfaction and Overall Satisfaction: An Empirical Analysis。Journal of Services Marketing,14(2),147-159。  new window
64.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the Nature of Trust in Buyer-Seller Relationship。Journal of Marketing,61(2),35-51。  new window
65.Singh, Jagdip、Sirdeshmukh, Deepak(2000)。Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments。Journal of the Academy of Marketing Science,28(1),150-167。  new window
66.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect。Harvard Business Review,73(6),88-99。  new window
67.Brucks, Merrie(1985)。The effects of product class knowledge on information search behavior。Journal of Consumer Research,12(1),1-16。  new window
68.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
69.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, A.(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
70.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
71.Andreassen, T. W. and Lanseng, E.,(1997)。The Principal’s and Agents’ Contribution toCustomer Loyalty within An Integrated Service Distribution Channel An ExternalPerspective。European Journal of Marketing,31(7),487-503。  new window
72.Barker, R. T. and Camarata, M. R.,(1998)。The Role of Communication in Creating andMaintaining A Learning Organization: Precondition, Indicator, and Discipline。Journal of Business Communication,35(4),443-467。  new window
73.Frazier, G. L. and Antia, K. D.,(1995)。Exchange Relationships and Inter-firm Power inChannels of Distribution。Journal of The Academy of Marketing Science,23(4),321-326。  new window
74.Geyskens, I. and Steenkamp, E. M.,(2000)。Economic and Social Satisfaction:Measurement and Relevance to Marketing Channel。Journal of Retailing,76(1),11-32。  new window
75.Huffman, C. and Houston, M. J.,(1993)。Goal-Oriented Experiences and the Developmentof Knowledge。Journal of Consumer Research,20(2),190-207。  new window
76.Lawler, E. J., Ridgeway, C., and Markovsky, B.,(1993)。Structural Social Psychology and Micro-Macro Problem。Sociological Theory,11(3),268-290。  new window
77.Swan, J. E., Bowers, M. R., and Richardson, L. D.,(1999)。Customer Trust in The Salesperson: An Integrate Review and Meta-analysis of The Empirical Literature。Journal of Business Research,44(2),93-107。  new window
78.Tarver, J. L. and Haring, R. C.,(1988)。Improving Professional Selling: a Social Exchange Approach。Marketing Intelligence and Planning,6(2),15-20。  new window
會議論文
1.Scribner, L. L. and Weun, S.,(2000)。Understanding Consumers' Subjective Product Knowledge: A Theoretical Investigation,”11,213-214。  new window
學位論文
1.Chen, Z.,(2006)。Chinese Retail Buyer-Seller Initiation and Maintenance of Relationships,Michigan,USA。  new window
圖書
1.Zeithaml, V. A.、Bitner, M. J.(2002)。Services Marketing: Integrating Customer Focus across the Firm。McGraw-Hill Companies, Inc.。  new window
2.Kelley, H. H.、Thibaut, J. W.(1978)。Interpersonal relations: A theory of interdependence。New York:Wiley-Interscience。  new window
3.Robbins, Stephen P.、Decenzo, David A.(2001)。Fundamentals of Management。New Jersey:Prentice Hall。  new window
4.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
5.Grönroos, Christian(1990)。Service management and marketing: managing the moments of truth service competition。Lexington Books。  new window
6.邱皓政(2004)。結構方程模式:LISREL的理論、技術與應用。臺北:雙葉書廊有限公司。  延伸查詢new window
7.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York:John Wiley & Sons。  new window
8.Worchel, Stephen、Cooper, Joe(1979)。Understanding Social Psychology。Homewood, IL:The Dorsey Press。  new window
9.Kotler, Philip(1996)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
10.Petty, Richard E.、Cacioppo, John T.(1981)。Attitudes and Persuasion: Classic and Contemporary Approaches。William C. Brown。  new window
11.Joreskog, K. G.、Sorbom, D.(1993)。LISREL 8: User's Reference Guide。Chicago:Scientific Software。  new window
12.Oliver, Richard L.(1997)。Satisfaction: A Behavior Perspective on the Consumer。New York:McGraw-Hill。  new window
13.Nunnally, Jum C.(1978)。Psychometric Theory。McGraw-Hill。  new window
14.Kuhl, J.,(1986)。Motivation and Information Processing。Handbook of Motivation and Cognition。New York。  new window
圖書論文
1.Day, Ralph L.(1984)。Modeling choices among alternative responses to dissatisfaction。Advances in Consumer Research。Provo, UT:Association for Consumer Research。  new window
2.Bitner, Mary Jo、Hubbert, Amy R.(1994)。Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice。Service Quality: New Directions in Theory and Practice。Thousand Oaks, CA:Sage。  new window
3.Zeithaml, Valarie A.(1981)。How Consumer Evaluation Processes Differ Between Goods and Services。Marketing of Services。Chicago:American Marketing Association。  new window
4.Adams, John Stacey(1965)。Inequity in social exchange。Advances in experimental social psychology。Academic Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
QR Code
QRCODE