:::

詳目顯示

回上一頁
題名:顧客對便利商店自我服務科技系統滿意度的實證研究
書刊名:電子商務研究
作者:陳怡靜 引用關係胡學誠 引用關係施東河
作者(外文):Chen, I-chingHu, Shueh-chengShih, Dong-her
出版日期:2010
卷期:8:2
頁次:頁231-258
主題關鍵詞:自我服務科技多媒體資訊站美國顧客滿意度指標結構方程模式Self service technologiesKioskAmerican customer satisfaction indexStructural equation model
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:4
  • 點閱點閱:33
期刊論文
1.Fornell, C.、Mithas, S.、Morgeson, F. V.、Krishnan, M. S.(2006)。Customer Satisfaction and Stock Prices: High Returns, Low Risk。Journal of Marketing,70(1),3-40。  new window
2.Kauffman, R. J.、Lally, L.(1994)。A Value Platform Analysis Perspective on Customer Access Information Technology。Decision Sciences,25(5/6),767-794。  new window
3.Reichheld, Frederick F.、Markey, Robert G. Jr.、Hopton, Christopher(2000)。The Loyalty Effect: The Relationship between Loyalty and Profits。European Business Journal,12(3),134-139。  new window
4.Homburg, Christian、Fürst, Andreas(2005)。How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach。Journal of Marketing,69(3),95-114。  new window
5.Johnson, M. D.、Gustafsson, A.、Andreaassen, T. W.、Lervik, L.、Cha, J.(2001)。The Evolution and Future of National Customer Satisfaction Index Models。Journal of Economic Psychology,22,217-245。  new window
6.Wang, Yi-Shun(2008)。Assessing e-commerce systems success: a respecification and validation of the DeLone and McLean model of IS success。Information Systems Journal,18(5),529-557。  new window
7.Dabholkar, Pratibha A.(1996)。Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality。International Journal of Research in Marketing,13(1),29-51。  new window
8.Meuter, Matthew L.、Ostrom, Amy L.、Bitner, Mary Jo、Roundtree, Robert I.(2003)。The Influence of Technology Anxiety on Consumer Use and Experiences with Self-service Technologies。Journal of Business Research,56(11),899-906。  new window
9.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
10.Wolfinbarger, Mary F.、Gilly, Mary C.(2001)。Shopping Online for Freedom, Control, and Fun。California Management Review,43(2),34-55。  new window
11.Bentler, P. M.(1990)。Comparative fit indexes in structure models。Psychological Bulletin,107(2),238-246。  new window
12.Andreassen, T. W.(1999)。What drives customer loyalty with complaint resolution。Journal of Service Research,1(4),324-332。  new window
13.Curran, J. M.、Meuter, M. L.(2005)。Self-service technology adoption: comparing three technologies。Journal of Services Marketing,19(2),103-113。  new window
14.Teas, R. K.、Agarwal, S.(2000)。The effects of extrinsic product cues on consumers' perceptions of quality, sacrifice, and value。Journal of the Academy of Marketing Science,28(2),278-290。  new window
15.Dabholkar, Pratibba A.、Bagozzi, Richard P.(2002)。An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors。Journal of the Academy of Marketing Science,30(3),184-201。  new window
16.Meuter, Matthew L.、Ostrom, Amy L.、Roundtree, Robert I.、Bitner, Mary J.(2000)。Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters。Journal of Marketing,64(3),50-64。  new window
17.Zhu, Faye X.、Wymer, Walter Jr.、Chen, Injazz(2002)。IT-based Services and Service Quality in Consumer Banking。International Journal of Service Industry Management,13(1),69-90。  new window
18.Anderson, Eugene W.、Fornell, Claes(2000)。Foundations of the American Customer Satisfaction Index。Total Quality Management,11(7),869-882。  new window
19.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
20.Hsu, S. H.(2008)。Developing an index for online customer satisfaction: Adaptation of American customer satisfaction index。Expert Systems with Applications,34(4),3033-3042。  new window
21.Park, J. W.、Robertson, R.、Wu, C. L.(2006)。Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers' Future Behavioural Intentions。Transportation Planning and Technology,29(5),359-381。  new window
22.Lin, Jiun‐Sheng Chris、Hsieh, Pei‐ling(2006)。The role of technology readiness in customers' perception and adoption of self-service technologies。International Journal of Service Industry Management,17(5),497-517。  new window
23.Chin, Wynne W.、Todd, Peter A.(1995)。On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution。MIS Quarterly,19(2),237-246。  new window
24.Jarvenpaa, Sirkka L.、Tractinsky, Noam、Vitale, Michael(2000)。Consumer Trust in an Internet Store。Information Technology and Management,1(1/2),45-71。  new window
25.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
26.Chen, S.-C.、Chen, H.-H.、Chen, M.-F.(2009)。Determinants of satisfaction and continuance intention towards self-service technologies。Industrial Management & Data Systems,109(9),1248-1263。  new window
27.Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research,38(1),131-142。  new window
28.Parasuraman, A.(2000)。Technology Readiness Index (TRI): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies。Journal of Service Research,2(4),307-320。  new window
29.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
30.Dabholkar, P. A.、Bobbitt, L. Michelle、Lee, E.-J.(2003)。Understanding consumer motivation and behavior related to self-scanning in retailing: implications for strategy and research on technology-based self-service。International Journal of Service Industry Management,14(1),59-95。  new window
31.Yu, Chwo-ming Joseph、Wu, Lei-yu、Chiao, Yu-ching、Tai, Hsing-shia(2005)。Perceived quality, customer satisfaction, and customer loyalty: the case of lexus in Taiwan。Total Quality Management & Business Excellence,16(6),707-719。  new window
32.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
33.賴士葆、顏永森(民93)。網際網路自助服務對顧客再購意願影響之研究。電子商務研究,2(3),259-278。new window  延伸查詢new window
34.何淑熏、柯盈吟、黃瓊慧(民96)。從網路銀行自助服務探討創新對顧客價值之影響。電子商務研究,5(4),463-483。new window  延伸查詢new window
35.Erikssona, K.、Nilssonb, D.(2007)。Determinants of the Continued Use of Self-service Technology: The Case of Internet Banking。Technovation,27(4),159-167。  new window
36.Schneider, B.、Macey, W.、Lee, W.、Young, S.(2009)。Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance。Journal of Service Research,12(1),3-14。  new window
37.Hocutt, M. A.、Charkraborty, G.(1997)。The Impact of Perceived Justice on Customer Satisfaction and Intention to Complain in a Service Recovery。Advances in Consumer Research,24(1),457-463。  new window
38.Rothenberger, S.、Grewal, D.、Iyer, G. R.(2008)。Understanding the Role of Complaint Handling on Consumer Loyalty in Service Relationships。Journal of Relationship Marketing,7(4),359-376。  new window
39.Bagozzi, R. P.(1977)。Convergent and Discriminant Validity by Analysis of Covariance Structures: The Case of Affective Behavioral, and Cognitive Components of Attitude。Advances in Consumer Research,4(1),11-18。  new window
40.Terblanche, N. S.(2006)。An Application of the American Customer Satisfaction Index (ACSI) in the South African Motor Vehicle Industry。South African Journal of Business Management,37(4),29-38。  new window
41.Terblanche, N. S.(2006)。The Relationship Between Customer Satisfaction and Loyalty an Application of the American Customer Satisfaction Index in the South African Fast Food Industry。Management Dynamics,15(2),31-42。  new window
42.Konradt, U.、Christophersen, T.、Schaeffer-Kuelz, U.(2006)。Predicting User Satisfaction, Strain and System Usage of Employee Self-Services。International Journal of Human-Computer Studies,64(11),1141-1153。  new window
43.Lee, H. J.、Fairhurst, A. E.、Lee, M. Y.(2009)。The Importance of Self-Service Kiosks in Developing Consumers' Retail Patronage Intentions。Managing Service Quality,19(6),687-701。  new window
44.Wood, F. B.、Siegel, E. R.、Feldman, S.、Love, C. B.、Rodrigues, D.、Malamud, M.(2008)。Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey。Journal of Medical Internet Research,10(1),e4。  new window
45.Pauler, G.、Dick, A.(2006)。Maximizing Profit of a Food Retailing Chain by Targeting and Promoting Valuable Customers using Loyalty Card and Scanner Data。European Journal of Operational Research,174(2),1260-1280。  new window
46.Mattsson, J.、Lemmink, J.、McColl, R.(2004)。The Effect of Verbalized Emotions on Loyalty in Written Complaints。Total Quality Management & Business Excellence,15(7),941-958。  new window
47.Miranda, M. J.、Konya, L.、Havrila, I.(2005)。Shoppers Satisfaction Levels are not the Only Key to Store Loyalty。Marketing Intelligence & Planning,23(2),220-232。  new window
圖書
1.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1992)。Multivariate Data Analysis。Upper Saddle River, NJ:Prentice Hall。  new window
2.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
3.Hoffman, K. D.、Bateson, J. E. G.(2001)。Essentials of services marketing: Concepts, strategies & cases。TX:Harcourt College Publishers。  new window
4.Gay, L. R.(1992)。Education research: Competencies for analysis and application。New York:Macmillan Pulishing Company。  new window
5.Jöreskog, K. G.、Sörborm, D.(1992)。LISREL: A Guide to the Program and Applications。Chicago, IL:Scientific Software International, Inc。  new window
6.Juran, J. M.、Gryna, Frank M. Jr.(1988)。Juran's quality control handbook。New York:McGraw-Hill。  new window
7.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York:John Wiley & Sons。  new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1994)。Psychological theory。MacGraw-Hill。  new window
9.Bollen, Kenneth A.、Long, J. Scott(1993)。Testing Structural Equation Models。Sage Publications, Inc.。  new window
10.Fornell, Claes(1982)。A Second Generation of Multivariate Analysis。Praeger。  new window
11.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
12.Deming, W. E.(1981)。Management of Statistical Techniques for Quality and Productivity。  new window
其他
1.林茂仁(2008)。與遠通電收合作統一超強攻ibon。  延伸查詢new window
2.杜念魯(2008)。複雜度高互動式kiosk應用市場--IPC業今年布局重點。  延伸查詢new window
3.李清宏(2005)。Kiosk應用創意不少值得國內業者參考,http://www.find.org.tw/0105/trend/0105_trend_friendly_print.asp?trend_id=1301。  延伸查詢new window
圖書論文
1.Meuter, M. L.、Bitner, M. L.(1998)。Self-service technologies: extending service frameworks and identifying issues for research。Marketing Theory and Applications \\ Grewal, D. and Pechmann, C. (eds.)。Chicago:IL。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top