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題名:E-S-QUAL電子服務品質構面對顧客滿意與購買意圖之影響--以科技大學學生為例
書刊名:電子商務研究
作者:張秀惠 引用關係陳芳萍 引用關係
作者(外文):Chang, Hsiu-huiChen, Fang-ping
出版日期:2010
卷期:8:3
頁次:頁379-405
主題關鍵詞:網路購物電子服務品質顧客滿意購買意圖E-S-QUALInternet shoppingElectronic service qualityCustomer satisfactionPurchase intentionsE-S-QUAL
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:90
期刊論文
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36.Spears, Nancy、Singh, Surendra N.(2004)。Measuring Attitude toward the Brand and Purchase Intentions。Journal of Current Issues & Research in Advertising,26(2),53-66。  new window
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45.Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing,79(3),183-198。  new window
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48.Kimery, Kathryn M.、McCord, Mary(2002)。Third-party assurances: Mapping the road to trust in e-retailing。Journal of Information Technology Theory and Application,4(2),63-82。  new window
49.Bitner, Mary Jo、Booms, Bernard Henry、Mohr, Lois A.(1994)。Critical Service Encounters: The Employee's Viewpoint。Journal of Marketing,58(4),95-106。  new window
50.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
51.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
52.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
53.Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。  new window
54.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
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58.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
59.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
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63.Kiely, T.(1997)。The Internet。Fear and Shopping in Cyberspace,75(4),13-14。  new window
64.Mardesich, J.(1999)。The Web is No Shopper's Paradise。Fortune,140(9),188-198。  new window
65.Rauniar, R.、Rawski, G.、Crumbly, J.、Simms, J.(2009)。C2C Online Auction Website Performance: Buyer's Perspective。Journal of Electronic Commerce Research,10(2),56-75。  new window
66.Zeng, F.、Hu, Z.、Chen, R.、Yang, Z.(2009)。Determinants of Online Service Satisfaction and Their Impacts on Behavioural Intentions。Total Quality Management & Business Excellence,20(9),953-969。  new window
67.Negi, R.(2009)。Determining Customer Satisfaction Through Perceived Service Quality: A Study of Ethiopian Mobile Users。International Journal Of Mobile Marketing,4(1),31-38。  new window
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