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題名：Evaluate the Effect of Innovative Interface Technologies to Customer Relationship Management (CRM) in a Hypercompetitive Cyber Commerce Environment
書刊名：服務業管理評論
作者：謝銘元／吳文明 引用關係／王清德／陳敢東
作者(外文)：Hsieh, Ming-yuan／Wu, Wen-ming／Wang, Ching-te／Chen, Chi-tung
出版日期：2009
卷期：7
頁次：頁99-130
主題關鍵詞：顧客關係管理；創新介面技術；電子商務；因素分析法；網路層級分析法；Customer relationship management；CRM；Innovative interface technology；IIT；E-business；Factor analysis；Analytical network process；ANP
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:42
期刊論文
1.Driva, H.、Pawar, K. S.、Menon, U.(2000)。Measuring product development performance in manufacturing organizations。International Journal of Production Economics，63(2)，147-159。  new window
2.Alba, J.、Weitz, B.、Janiszewski, C.、Sawyer, A.、Wood, S.、Lutz, R.、Lynch, John(1997)。Interactive Home Shopping: Consumer, Retailer, and Manufacture Incentives to Participate in Electronic Marketplace。Journal of Marketing，61(3)，38-53。  new window
3.Kiel, Geoffrey C.、Layton, Roger A.(198105)。Dimensions of Consumer Information Seeking Behaviour。Journal of Marketing Research，18(2)，233-239。  new window
4.Amit, Raphael、Zott, Christoph(2001)。Value creation in e-business。Strategic Management Journal，22(6/7)，493-520。  new window
5.Darlington, Richard B.、Sharon Weinberg、Herbert Walberg(1973)。Canonical variate analysis and related techniques。Review of Educational Research，453-454。  new window
6.Gordon, M. E.、Turner,K. D.(1997)。Consumer attitudes towards internet advertising: a social perspective。International Marketing Review，14(5)，362-375。  new window
7.Greg Linden、Kenneth L.、Kraemer、Jason Dedrick(2007)。Technological interweavement: a means of achieving innovation success。R&D Management，22(4)，359-375。  new window
8.Ancarani, F.、Shankar, V.(2004)。Price levels and price dispersion across and within multiple retailer channels. Further evidence and extension。Journal of the Academy of Marketing Science，32(2)，176-187。  new window
9.Ancarani F、Shankar V(2003)。Symbian: Customer interaction through collaboration and competition in a convergent industry。Journal of Inteactive Marketing，17(1)，56-76。  new window
10.Barry Jaruzelski、Kevin Dehoff(2007)。The Customer Connection: The Global Innovation 1000。Strategy+Business magazine，49。  new window
11.Bidault、Cummings(1997)。R&D strategic challenges for multinational corporations。R&D Management，21(3)，35-41。  new window
12.Sarkis J.(1998)。Evaluating environment conscious business practices。European Journal of Operational Research，107(1)，159-174。  new window
13.Sheu Hua Chen、Hung Tso Lin、Hong Tau Lee(2004)。Enterprise Partner Selection for Vocational Education: Analytical network Process Approach。International Journal of Manpower，25(7)，643-655。  new window
14.Sheppard, A. G.(1996)。The sequence of factor analysis and cluster analysis: Differences in segmentation and dimensionality through the use of raw and factor scores。Tourism Analysis，1，49-57。  new window
15.Tipping J.W.、Zeffren, E.、Fusfeld A.R(1995)。Assessing the value of your technology。Research Technology Management，38(5)，22-39。  new window
16.Rose, Gregory、Khoo, Huoy M.、Straub, Detmar(1999)。Current technological impediments to Business-to-Consumer Electronic Commerce。Communications of the Association for Information Systems，1。  new window
研究報告
1.Teece, D.、Turley(2002)。Strategic Alliances and Technological Innovation: An Organizational Perspective。  new window
圖書
1.Peppers, D.、Rogers, M.(1993)。The One to One Future: Building Relation-ships One Customer at a Time。New York, NY：Currency Doubleday。  new window
2.Kalakota, Ravi、Whinston, Andrew B.(1997)。Electronic Commerce: A Manager's Guide。Addison-Wesley Publishing Company, Inc.。  new window
3.Saaty, Thomas L.(1996)。Decision making with dependence and feedback: The analytic network process。RWS Publications。  new window
4.Chesbrough, Henry William(2003)。Open Innovation: The New Imperative for creating and Profiting from Technology。Harvard Business School Press。  new window
5.Hussein Al-Yaseen、EldabiTillal、LeesDavid Y.、Paul Ray J.(2006)。Operational Use evaluation of IT investments: An investigation into potential benefits。European Journal of Operational Research。  new window
6.Saaty, Thomas L.(1998)。Multi-criteria decision making: the analytic hierarchy process。Pittsburgh, PA：RWS Publications。  new window
其他
1.Philip Auerswald, Lewis，M. Branscomb(4400)。Research and innovation in networked world，Fairfax, VA, USA。  new window
 
 
 
 
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