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G.(1995)。Trustworthy government: leadership and management strategies for building trust and high performance。California：Jossey-Bass Inc。 | | 13. | Yukl, Gary A.(1989)。Leadership in Organizations。Prentice-Hall Inc.。 | | 14. | Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。 | | 15. | Jöreskog, K. G.、Sörbom, D.(1989)。LISREL 7: A Guide to the Program and Application。Chicago, IL：Scientific Software International, Inc.：SPSS Inc。 | | 16. | Bromiley, P.,、Cummings, L. L.(1995)。Transactions costs in organizations with trust。Research on negotiations in organizations。Greenwich, CT。 | | 17. | Bromiley, P.、Cummings, L. L.(1995)。Transactions costs in organizations with trust。Research on negotiations in organizations。Greenwich, CT：JAI Press。 | 圖書論文| 1. | Gambetta, D.(1988)。Can We Trust?。Trust: Making and Breaking Cooperative Relations。Basil Blackwell。 | | 2. | Bowen, D. E.、Schneider, B.(1985)。Boundary-spanning-role employees and the service encounter: some guidelines for management and research。The service encounter。Lexington, MA：Lexington Public Health。 | |