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題名:領導型態、工作滿意度、組織承諾與離職意願之相關性研究
書刊名:醫務管理期刊
作者:趙明玲邢鴻君陳靜香張淑敏
作者(外文):Chao, Ming-lingHsing, Hung-chungChen, Chin-chunChang, Shu-min
出版日期:2010
卷期:11:4
頁次:頁297-310
主題關鍵詞:領導型態工作滿足組織承諾離職意願Leadership patternJob satisfactionOrganizational commitmentTurnover
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(8) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:80
  • 點閱點閱:210
目的:本研究旨在探討北部三家地區教學醫院護理人員的領導型態、工作滿意度、組織承諾與離職意願之相關性研究。 方法:本研究為橫斷式的相關性研究(cross-sectional correlation study),針對北部三家地區教學醫院之護理人員實施全面性調查,收案期間自97年8月1日至9月30日止,發出310份問卷,回收290份,回收率94%。 結果:研究結果顯示:(1)護理人員個人屬性中工作年資在領導型態、工作滿意度、組織承諾有顯著差異;(2)領導型態與工作滿意度、組織承諾皆達顯著正相關,與離職意願達顯著負相關,也就是愈喜歡主管的領導型態者,護理人員的工作滿意度愈高,對組織的承諾愈高,相對的愈不會想要離職;(3)工作滿意度與組織承諾達顯著正相關,也就是護理人員的工作滿意度愈高,對組織的承諾愈高,但工作滿意度對離職意願未達顯著相關;(4)組織承諾對離職意願達顯著負相關,也就是護理人員的組織承諾愈高,愈不會想要離職。 結論:研究結果顯示;護理主管有效的領導統御,對於護理人員的留任有相當重要的關係。因此強化護理主管有效的領導行為,並善用在實務管理上,是醫療機構應努力的方向。另外組織架構應朝向減少垂直層級,以利改善及營造良好的組織互動及溝通機制。護理人員是創造競爭優勢的軟體資源,醫療機構的管理者應盡力營造良好的工作環境,協助護理人員職涯發展,以有效穩定留任率,創造優質的工作成果及良好的績效表現。
Objective: This study investigated the correlations among leadership patterns, job satisfaction, organizational commitment, and turnover among nurses in district teaching hospitals in northern Taiwan. Method: A total of 290 completed responses were collected from 310 nurses in the three district teaching hospitals in northern Taiwan from August to September, 2008. Descriptive and correlation analysis was performed to identify the associations among leadership patterns, job satisfaction, organizational commitment, and turnover. Results: Results showed that there were no significant correlations between personal characteristics and job satisfaction or organizational commitment. There were significant differences between years at work and leadership pattern, job satisfaction and organizational commitment. There were significant positive correlations between leadership pattern and job satisfaction and organizational commitment. The higher the score on leadership pattern, the higher the scores for job satisfaction and organizational commitment. There was a significant negative correlation between leadership pattern and turnover. There was a significant positive correlation between job satisfaction and organizational commitment. There was no significant correlation between job satisfaction and turnover. There was a significant negative correlation between organizational commitment and turnover. Conclusions: The results show that an effective nursing leadership style is essential for nurse retention. The most appropriate form of organizational intervention, then, would be to enhance managerial behavior. Flattening the organizational structure to promote shared leadership would be another mechanism for improving effective communication and interaction. A favorable practice setting and profession development could also reduce turnover rate, promote quality of service, and improve performance.
期刊論文
1.Rogers, Ann E.、Hwang, Wei-Ting、Scott, Linda D.、Aiken, Linda H.、Dinges, David F.(2004)。The working hours of hospital staff nurses and patient safety。Health Affairs,23(4),202-212。  new window
2.陳惠芳、洪嘉徽(20060300)。員工知覺薪酬公平與賦權對組織承諾影響之研究。東吳經濟商學學報,52,235-261。new window  延伸查詢new window
3.Meyer, John P.、Allen, Natalie J.、Smith, Catherine A.(1993)。Commitment to Organizational and Occupations: Extension and Test of a Three-component Conceptualization。Journal of Applied Psychology,78(4),538-551。  new window
4.張火燦、紀乃文(20060600)。護理人員組織承諾與專業承諾多元構面交互作用對離職傾向與離業傾向的影響:離職傾向與離業傾向的中介效果。人力資源管理學報,6(2),111-133。new window  延伸查詢new window
5.廖國鋒、王湧水、戴坤輝(20041200)。轉換型領導、交易型領導、組織自尊與工作滿足及組織承諾關聯性之研究--信任的中介效果。國防管理學報,25(2),1-16。new window  延伸查詢new window
6.陳梅麗、林小玲、連金延、余先敏、蔡欣玲(20000900)。醫學中心護理人員工作壓力、離職意願與離職行為之相關性研究。榮總護理,17(3),260-269。new window  延伸查詢new window
7.陳國瑚、陳麗如、蘇喜(20060600)。護理人員對護理工作認知與離職傾向之探討。臺灣公共衛生雜誌,25(3),177-188。new window  延伸查詢new window
8.Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review,1(1),61-89。  new window
9.Mobley, William Hodges(1977)。Intermediate Linkages in the Relationship between Job Satisfaction and Turnover。Journal of Applied Psychology,62(2),237-240。  new window
學位論文
1.蔡秋月(2001)。護理人員組織承諾、工作滿足與組織公民行為之研究--以臺灣南部醫療機構為例(碩士論文)。國立中山大學。  延伸查詢new window
2.李文傑(2000)。影響護理人員離職意願因素之探討(碩士論文)。長庚大學,臺北。  延伸查詢new window
3.許景貞(2004)。工作滿足、組織承諾、工作績效與離職意圖之關係研究(碩士論文)。國立臺灣科技大學,臺北。  延伸查詢new window
4.王珮珍(2007)。工作意義與工作投入關聯之研究-以藥廠業務人員與醫院護理人員為例(碩士論文)。朝陽科技大學。  延伸查詢new window
圖書
1.Mowday, R. T.、Porter, L.M.、Steers, R.M.(1982)。Employee organizational link ages : The psychology of commitment absenteeism, and turnover。New York:Academic Press。  new window
2.Bass, B. M.、Avolio, B. J.(1990)。Transportational leadership development: Manual for the multifactor leadership questionnaire。Consulting Psychologists Press。  new window
3.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.NG Castle(2006)。Measuring staff turnover。  new window
2.HS Berliner, E Ginzeberg(2002)。Why this hospital nursing shortage is different。  new window
3.行政院衛生署統計室(20061025)。臺灣地區執業醫事人數。  延伸查詢new window
4.LD Scott, AE Rogers, WT Hwang, Y Zhang(2006)。The effects of critical care nurse work hours on vigilance and patient safety。  new window
5.JD Waldman, F Kelly, S Arora, H Smith(2004)。The shocking cost of turnover in health care。  new window
6.YC Wang, CI Chu, KL Hung, SC Chang(2004)。The investigation of the articles about nurses’ intent to stay。  new window
7.CH Chiu, KP Chung, CJ Wei, CL Yaung(2003)。Relationship between goal congruence and organizational commitment of hospital middle managers。  new window
8.JH Liang, CH Chen(2005)。The empirical study of leadership style, organization culture, motivation system and job satisfaction。  new window
9.劉淑貌(2009)。安養護機構護理人員之組織承諾與工作滿意度的相關研究-以臺北市為例。  延伸查詢new window
10.JM Bruns(1978)。Leadership。  new window
11.廖越人(200)。醫院院長轉型領導與員工工作滿意度關係之研究-以衛生署署立醫院為對象。  延伸查詢new window
12.MK Smucker(2001)。Job satisfaction and referent selection in the sport industry。  new window
13.WH Chin, SY Lin, JL Chen(2003)。Association of organization culture with the job satisfaction and turnover inclination-an empirical study of the nurses in the regional hospitals and medical centers in Hualien Area。  new window
14.HF Huang, ML Liao, ZM Thou(2005)。An empirical study on relativity among job rotation, job satisfaction and organization commitment。  new window
 
 
 
 
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