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題名：諮商滿意量表發展之研究
書刊名：中華輔導與諮商學報
作者：陳慶福 引用關係／姜淑卿
作者(外文)：Chen, Ching-fu／Jian, Shu-qing
出版日期：2011
卷期：29
頁次：頁105-135
主題關鍵詞：平行分析；探索性因素分析；幅合效度；諮商滿意；驗證性因素分析；Confirmatory factor analysis；Convergent validity；Counseling satisfaction；Exploratory factor analysis；Parallel analysis
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  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:29
  • 點閱點閱:48
本研究旨在發展乙份諮商滿意評量工具，評量接受大學或社區機構個別諮商的音年與成年當事人， 對諮商滿意之情形。本研究從台潸北、中、南、東部及外島的大學院校及社區諮商機構進行調査。 預試量表經由平行分析、刪除因素負荷量較低的題項，與刪除在量表兩個因素上交叉負荷值達.15 的題項，最後保留了因素一「催化與正向關係j 14題，因素二「改變與成效」9題。經由主成份分 析（Af = 542)，可解釋因素結構變異量為54.25% ;全量表23題的内部一致性Cronbach's alpha係數為 .95 ;以全量表23題、短版10題進行驗證性因素分析，顯示全量表及短版皆具有良好的信度，且大 致能符合驗證性因素分析的整體模式、基本模式與内在品質要求。全量表間隔三週的重測信度為.81 (p < .01)，以全量表和工作同盟量表（WAI)進行幅合效度檢驗，顯示兩個量表間呈現中高度顧著 相關（r= .80，p<.01 )。
The purpose of this study was to develop the Counseling Satisfaction Inventory (CSI), a new assessment on clients' satisfaction for clients who are counseled by college counseling centers or community counseling centers. The CSI was analyzed in terms of (a) its factor structure and (b) the reliability of the subscales. Parallel analysis (N=542) revealed two factors: Facilitating & Positive Relationship and Change & Effectiveness, which accounted for 54.25% of the total variance. Internal consistency of the scales was determined by Cronbach's alpha coefficient, which was .95 for the total 23-item inventory. Reliability estimate of the two subscales were .92 and .91. The test-retest coefficient of CSI over a 3-week period was .81 (N=54). The obtained data were also analyzed by structural equation modeling. The 10-item short form of CSI had better fit indices than that of the 23-item full inventory. The findings also suggested that clients who were counseled by college counseling centers were much more satisfied than the clients who received counseling from community counseling centers. Implications for using the CSI and recommendations for further development were discussed.
期刊論文
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4.Garland, A. F.、Haine, R. A.、Boxmeyer, C. L.(2007)。Determinant of youth and parent satisfaction in usual care psychotherapy。Evaluation and Program Planning，31，45-54。  new window
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6.Gelso, C. J.、Carter, J. A.(1985)。Component of the psychology relationship: Their interaction and unfolding during treatment。Journal of Counseling Psychology，41，296-306。  new window
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9.Todd, L.、James, A.、Joe, M.、Grady, Y.(2006)。An exploratory study of client perceptions of internet counseling and the therapeutic alliance。Journal of Mental Health Counseling，28(1)，69-83。  new window
10.Wei, M.、Heppner, P. P.(2005)。Counselor and client predictors of initial working alliance: A replication and extension to Taiwanese client-counselor dyads。The Counseling Psychologist，33(1)，51-71。  new window
11.Young, S. C.、Nicholson, J.、Davis, M.(1995)。An overview of issues in research on consumer satisfaction with child and adolescent mental health services。Journal of Child and Family Studies，4(2)，219-238。  new window
12.Bordin, E. S.(1979)。The helping relationship: Crisis and advance in theory and research。The Counseling Psychologist，13，278-294。  new window
13.Larsen, D. L.、Attkisson, C. C.、Hargreaves, W. A.、Nguyen, T. D.(1979)。Assessment of client/patient satisfaction: Development of a general scale。Evaluation and Program Planning，2(3)，197-207。  new window
14.Lubosky, L.、Crits-Cristoph, P.、Alexander, L.、Margolis, M.、Cohen, M.(1983)。Two helping alliances methods of predicting outcomes of psychotherapyA counting signs vs. a global rating method。Journal of Nervous and Mental Disease，171，480-491。  new window
15.Maher, C. A.(1981)。Effects of involving problem adolescents in goal setting: An exploratory investigation。Psychology in the School，18(4)，471-474。  new window
16.Russell, D. W.(2002)。In search of underlying dimentions: The use (and abuse) of factor analysis in personality and social psychology bulletin。Personality and Social Psychology Bulletin，28，1629-1646。  new window
17.Sanders, L. M.、Trinh, C.、Sherman, B. R.、Banks, S. M.(1998)。Assessment of client satisfaction in a peer counseling substance abuse treatment program for pregnant and postpartum women。Evaluation and Program Planning，21，287-296。  new window
18.Scott, L. D.、Munson, M. R.、White, T.(2009)。Satisfaction with counseling among black males in transition from the foster care system。Children & Youth Review，31(1)，161-168。  new window
19.Shapiro, J. P.、Welker, C. J.、Jacobson, B. J.(1997)。The youth client satisfaction questionnaire: Development, construct validation, and factor structure。Journal of Child Clinical Psychology，26(1)，87-98。  new window
學位論文
1.王怡文(1988)。諮商期望、對諮商員的知覺與諮商效果之相關研究(碩士論文)。國立臺灣教育學院。  延伸查詢new window
2.陳慶福(1995)。諮商員和當事人在諮商過程中的同盟、口語反應模式與晤談感受之研究(博士論文)。國立彰化師範大學。new window  延伸查詢new window
3.吳肇元(2003)。大學生網路即時諮商與電子郵件諮商之工作同盟、諮商員效能與諮商滿意度之差異比較研究。國立暨南國際大學，南投。  延伸查詢new window
4.林世鴻(2003)。大學生電子郵件諮商中個案特性、諮商員口語反應與諮商滿意度之分析。國立台中師範學院，臺中。  延伸查詢new window
5.袁聖琇(2009)。當事人諮商期望、對諮商初期諮商師可信度與工作同盟之相關研究。國立屏東教育大學，屏東。  延伸查詢new window
6.許衍富(2007)。保安警察第一總隊心理諮商輔導制度對求助意願與滿意程度影響之研究。中國文化大學，臺北。  延伸查詢new window
7.Justitz, S. E.(2002)。The implications of adult attachment, the self-model attachment dimentions, and the other-model attachment dimentions on the formation of the therapeutic alliance and counseling satisfaction。University of Houston，Houston, Texas。  new window
8.Rein, R. B.(1985)。Effects of affective versus cognitive counseling styles on the verbal behavior of affective versus cognitive subjects (psychotherapy, client characteristics)(博士論文)。Southern Illinois University at Carbondale，Carbondale, Illinis。  new window
9.MacGranley, H. D.(2001)。Exploring the reasons clients give for leaving therapy and their relationship to therapy outcome。Brigham Young University，Rexburg, Idaho。  new window
10.Mahoney, K. S.(2007)。Effects of client satisfaction and attachment styles in the counseling dyad on therapy continuation(博士論文)。The University of Utah。  new window
圖書
1.Seligman, L.(2001)。Systems, strategies, and skills of counseling and psychotherapy。Upper Saddle River, NJ：Prentice-Hall, Inc。  new window
2.Egan, G.(1998)。The Skill Helper: A Problem Management Approach to Helping。The Skill Helper: A Problem Management Approach to Helping。Boston, MA：Brooks ; Cole。  new window
3.林家興、王麗文(2000)。心理治療實務。臺北市：心理出版社。  延伸查詢new window
4.Hill, C. E.(2004)。Helping skills: Facilitating exploration, insight, and action。Washington DC：American Psychological Association。  new window
5.邱皓政(2002)。量化研究統計分析：SPSS中文視窗版資料分析範例解析。臺北：五南。  延伸查詢new window
6.吳明隆、涂金堂(2007)。SPSS與統計應用分析。五南。  延伸查詢new window
7.Yalom, Irvin D.(1995)。The theory and practice of group psychotherapy。Basic Books。  new window
8.陳正昌、程炳林、陳新豐、劉子鍵(2009)。多變量分析方法：統計軟體應用。五南。  延伸查詢new window
9.Lepper, G.、Riding, N.(2006)。Researching the psychotherapy process: A practical guide to transcript-based methods。New York, NY。  new window
10.Peterson, J. V.、Nisenholz, B.(1991)。Orientation to counseling。Boston:。  new window
11.Brems, C.(2001)。Basic skills in psychology and counseling。Belmont, CA。  new window
12.Combs, A. W.、Gonzalez, D. M.(1994)。Helping relationship: Basic concepts for the helping profession。Needham Heighs, MA。  new window
13.Corsini, R. J.、Wedding, D.(1995)。Current psychotherapies。Itasca, IL。  new window
14.Gelso, C.、Fretz, B.(2001)。Counseling psychology。Fort Worth, TX。  new window
15.Goldstein, A. P.、Higginbotham, H. N.(1991)。Relationship-enhancement methods。Helping people change。New York。  new window
16.Horvath, A. O.、Bedi, R. P.(2002)。The alliance。Psychotherapy relationships that work: Therapist contributions and responsiveness to patients。New York。  new window
17.Lambert, M. J.、Hill, C. E.(1994)。Assessing psychotherapy outcomes and processes。Handbook of psychotherapy and behavior change。  new window
18.Miller, M. J.、Sheu, H. B.(2008)。Conceptual and measurement issues in multicultural psychology research。Handbook of counseling psychology。Hoboken, NJ。  new window
其他
1.教育部(2007)。台灣各公私立大學院校名錄，http://tw.org/education/List， 20070915。  延伸查詢new window
2.World Health Organization(2000)。Client satisfaction evaluations: Workbook 6，http://www.whqlibdoc.who.int/hq/2000/WHO_MSD_MSB_00.2g.pdf/$d20071005。  new window
圖書論文
1.Lambert, M. J.、Ogles, B. M.(2004)。The efficacy and effectiveness of psychotherapy。Bergin and Garfield's Handbook of psychotherapy and behavioral change。New York：John Wiley。  new window
2.Raskin, N. J.、Rogers, C. R.(1995)。Person-centered therapy。Current psychotherapies。Itasca, IL：F. E. Peacock。  new window
3.Lopez, S. J.、Edwards, L. M.(2008)。The interface of counseling psychology and positive psychology: Assessing and promoting strengths。Handbook of counseling psychology。New York：John Wiley and Sons。  new window
 
 
 
 
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