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M.(2000)。Goal Orientation and Task Demand Effects on Motivation, Affect, and Performance。Journal of Applied Psychology，85(5)，724-738。 | | 23. | Scott, Susanne G.、Bruce, Reginald A.(1994)。Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace。Academy of Management Journal，37(3)，580-607。 | | 24. | Bitner, Mary Jo、Brown, Stephen W.、Meuter, Matthew L.(2000)。Technology infusion in service encounters。Journal of the Academy of Marketing Science，28(1)，138-149。 | | 25. | Meyer, John P.、Allen, Natalie J.、Smith, Catherine A.(1993)。Commitment to Organizations and Occupations: Extension and Test of A Three-Component Conceptualization。Journal of Applied Psychology，78(4)，538-551。 | | 26. | Malhotra, N.、Mukherjee, A.(2004)。The relative influence of organizational commitment and job satisfaction on service quality of customer contact employees in banking call centers。Journal of Service Marketing，18(3)，162-174。 | | 27. | Bellou, V.、Andronikidis, A. I.(2009)。Examining organizational climate in Greek hotels from a service quality perspective。International Journal of Contemporary Hospitality Management，21(3)，294-307。 | | 28. | Carraher, S.、Parnell, J. A.、Spillan, J. E.(2009)。Customer service-orientation of small retail business owners in Austria, The Czech Republic, Hungary, Latvia, Slovakia, and Slovenia。Baltic Journal of Management，4(3)，251-268。 | | 29. | Cooil, B.、Aksoy, L.、Keiningham, T. L.、Maryott, K. M.(2009)。The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes An MPLS Approach。Journal of Service Research February，11(3)，277-294。 | | 30. | Matthyssens, P.、Vandenbempt, K.(2010)。Service addition as business market strategy: Identification of transition trajectories。Journal of Service Management，21(5)，693-714。 | | 31. | Dweck, C. S.(1991)。Approach and avoidance motivation and achievement goal。Educational Psychologist，34，169-189。 | 圖書| 1. | Cascio, W. F.(1991)。Applied psychology in personnel management。Prentice-Hall。 | | 2. | Schneider, B.(1990)。Organizational climate and culture。Jossey-Bass。 | | 3. | Locke, E. A.、Latham, G. P.(1990)。A theory of goal setting and task performance。Prentice Hall。 | 圖書論文| 1. | Kopelman, R. E.、Brief, A. P.、Guzzo, R. A.(1990)。The role of climate and culture in productivity。Organizational climate and culture。San Francisco：Jossey-Bass。 | |
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