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題名:品管圈活動運用於解決醫院單位成本問題之實務:以某復健中心為例
書刊名:健康管理學刊
作者:張文典 引用關係黎秉東蔡建宗詹曉倩
作者(外文):Chang, Wen-dienLai, Ping-tungTsai, Chien-tsungChan, Hsiao-chien
出版日期:2011
卷期:9:1
頁次:頁17-27
主題關鍵詞:成本控制品管圈活動健保申報80/20理論Cost controlQuality control circleHealth insurance registration80/20 theory
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:23
  • 點閱點閱:47
成本控制在企業經營中具有重要的地位,醫療單位的成本分析及問題解決,能有助於醫院整體的開源節流的永續發展,本研究的目的將運用品管圈活動分析並解決單位的成本問題。在某地區教學醫院兒童發展復健中心,由六位中心的治療師組成追蹤圈,會議討論改善單位成本的問題,採用專業評估舉證討論,選出遺漏健保申報情況爲主要問題進行解決。由於治療與掛號業務並行,無登錄健保卡產生遺漏健保申報,是單位常見的問題。由品管歷史架構採問題解決型步驟,收集前三個月的遺漏申報查檢表,依80/20理論來挑選要改善的主要原因,發現(第一項)家長報到流程不熟(45%)及(第二項)治療師未確實執行先報到再治療(35%)爲真因,並擬定改善對策。根據遺漏申報查檢表,改善前三月平均漏帳件數爲20.3件,進行一個月的對策實施,計算改善後的降幅值。改善後當月總遺漏件數爲9件,降幅值爲55.67%。進一步分析各項對策結果,在第一項對策的降幅值達60%,在第二項對策的降幅值達63.99%。因改善情況良好,也書面化標準作業流程,持續執行進行改善。
Cost control is critical to the management of enterprise. The costs analyze and problem solving of a medical unit can help a hospital to cost down and good for long term development. The purpose of this research is to analyze and solve the cost problem of a medical unit by using quality control circle activity. Six therapists in a rehabilitation center of a teaching hospital form a trace circle and try to improve the cost problem of the unit. We use professional evaluation to give proof for discussion and choose health insurance registration omission as our topic to handle. As health insurance registration and rehabilitation program were execute at the same time, so the omission of health insurance registration was a common problem of the medical unit. We used Quality Control story to take steps for problem solving, collected checklist recorded the registration omissions of the last three months and used 80/20 theory to choose the main factors to improve. We found that (1st item) patients' families did not understand the registration process (45%) and (2nd item) the therapists did not confirm the registration before therapies (35%) were the real reasons, and we planned the strategy to handle it. According to the record of registration omission checklists, the amount of registration omission was 20.3, after one month's strategy execution we calculated the improvement range. We found that after the improvement the amount of omission was 9, decreasing rate is 55.67%. The decreasing rates of registration omission caused by 1st and 2nd item were 60% and 63.99%. As the improvement is good, we compose it to a standard of process and keep executing it.
期刊論文
1.郭鳳霞、徐南麗(20020100)。護理成本控制。慈濟護理雜誌,1(1),40-45。  延伸查詢new window
2.Chauvin, K.、Cappelli, P.(1991)。An Interplant Test of the Efficiency Wage Hypothesis。The Quarterly Journal of Economics,106(3),769-787。  new window
3.吳文祥、林進財、彭廣興(20090600)。醫院因應總額預算支付制度之適應策略評選--以新竹市醫院為例。健康管理學刊,7(1),79-92。new window  延伸查詢new window
4.王雅玲、姚銘忠、何麗齡(20091200)。醫學中心營養室作業流程分析與再造之研究。健康管理學刊,7(2),131-144。new window  延伸查詢new window
5.朱文洋、葉淑娟(20010600)。中小型醫院經營策略與營運績效之探討--以平衡記分卡觀點分析。醫務管理期刊,2(2),109-138。new window  延伸查詢new window
6.徐永南、洪雅琳、郭憲文、陳穎潔(20090700)。腦中風患者個案管理模式之住院成本估計與效果之評價。臺灣醫學,13(4),331-340。  延伸查詢new window
7.楊紅玉、林淑萍、劉思穎、張耿銘、邱柏衡、甘明玉、賴芳足(20081200)。門診病患對服務品質的重視度及滿意度調查分析--以某醫學中心為例。健康管理學刊,6(2),171-184。new window  延伸查詢new window
8.邱文達、楊哲銘、郭乃文、陳依琪、陳香蓉(2001)。品管圈推動情境因素及成效評估探討。醫務管理期刊,第2 卷第3 期,85-95。new window  延伸查詢new window
9.高有怡、李宜珊、游惠茹(2003)。以品管圈活動降低居家照護個案健保申請作業異常率。長期照護雜誌,第7 卷第2 期,163-163。  延伸查詢new window
10.黃英傑、陳正芳(2004)。透過自發性績效管理延績品管圈活動的持績改善。品質月刊,第40 卷第12 期,49-55。  延伸查詢new window
11.楊翠媛、郭千哲、李玉春、陳文杏、楊奉悅;周怡珍、林俊宏、林盈萍、黃寶萱、許怡欣(2005)。降低精神科日間病房住院接案工作之疏漏率。北市醫學雜誌,第2 卷第1 期,102-112。  延伸查詢new window
12.蔡耀宗(2003)。進化的品管圈活動。品質月刊,第39 卷第2 期,72-75。  延伸查詢new window
13.李垣樟、洪慧君、鍾春花、吳志雄、許怡欣(2010)。提升醫護人員洗手遵從率-- 以北部某區域級醫院爲例。感染控制雜誌,第20 卷第1 期,13-22。  延伸查詢new window
14.Hartwig, J. J.(2008)。“What Drives Health Care Expenditure? Baumol’s Model of Unbalanced Growth Revisited,”。Health Economics,27(3),603-623。  new window
圖書
1.許國敏、劉淳儀、白淑芬(2001)。醫療界的QCC 實務--醫療品管的深耕活動。臺北。  延伸查詢new window
 
 
 
 
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