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題名:以顧客價值為基礎的餐廳菜單改善策略研究--以臺中市禮來居餐廳為例
書刊名:東海學報
作者:丁冰和賴宜汶黃貞樺洪慧依金燕吟陳國明
作者(外文):Ting, Ping HoLai, Yi WenHuang, Chen HuaHung, JenniferGin, Yan YinChen, Kuo Ming
出版日期:2010
卷期:51(農學院)
頁次:頁123-137
主題關鍵詞:顧客價值菜單分析菜單呈現菜單口味顧客滿意Customer valueMenu analysisCustomer satisfaction
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:61
  • 點閱點閱:30
期刊論文
1.Hunt, Arch William。Stat-istical Evaluation and Verification of Digital Simulation Models。Computers , Industrial Engineering,3(75)。  new window
2.Ilgen, D. R.(1971)。Satisfaction with Performance as a function of Initial Level of Expected Performance and Deviation from Expectations。Organizational Behavior and Human Performance,6,345-361。  new window
3.Ko, W.(2008)。Foodservice Satisfaction for Work-Sector Meals: A Model Based on Food Variety,Sensory Feeling, and Quality Perception。CULINARY SCIENCE , TECHNOLOGY。  new window
4.McCall, M.、Ann, L.(2008)。The Effects of Restaurant Menu Item Descriptions on Perceptions of Quality, Price, and Purchase Intention。Journal of Foodservice Business Research,11(4),439-445。  new window
5.Petot, J. G.、Marling, C.、Sterling, L.(1998)。An Artificial Intelligence System for Computer-Assisted Menu Planning。Journal of the American Dietetic Association,98(9),1009-1014。  new window
6.Reynolds, D.(1999)。Inventory-tumover analysis: Its importance for on-site food service。Cornell Hotel and Restaurant Administration Quarterly,40(2)。  new window
7.Kimes, S.、Wirtz, J.(2002)。Perceived fairness of demand-based pricing for restaurant。Cornell hospitality Quarterly,43(1),31-33。  new window
8.林宜靜、陳禎祥、曾倫崇(20060900)。產品類型與實虛通路型態對顧客價值、顧客滿意度與忠誠度之影響。顧客滿意學刊,2(2),121-159。new window  延伸查詢new window
9.Oliver, Richard L.(1981)。What Is Customer Satisfaction?。Wharton Magazine,5(3),36-41。  new window
10.Chu, Raymond K. S.、Choi, Tat(2000)。An Importance-performance Analysis of Hotel Selection Factors in the Hong Kong Hotel Industry: A Comparison of Business and Leisure Travellers。Tourism Management,21(4),363-377。  new window
11.Kozak, Metin、Nield, Kevin(1998)。Importance-performance Analysis and Cultural Perspectives in Romanian Black Sea Resorts。Anatolia: An International Journal of Tourism and Hospitality Research,9(2),99-116。  new window
12.Iacobucci, D.、Grayson, K.、Ostrom, A.(1994)。Customer Satisfaction Fables。Sloan Management Review,2,93-96。  new window
13.Sethna, Beheruz N.(1982)。Extensions and Testing of Importance-performance Analysis。Business Economic,17(4),28-31。  new window
14.Milliman, Ronald E.(1986)。The influence of background music on the behavior of restaurant patrons。Journal of Consumer Research,13(2),286-289。  new window
15.Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal,19(3),1-25。  new window
16.吳忠宏、黃宗成(20011200)。玉山國家公園管理處服務品質之研究:以遊客滿意度為例。國家公園學報,11(2),117-135。new window  延伸查詢new window
17.林玫玫(20051200)。服務品質與顧客滿意度關係之研究。經營管理論叢,特刊,287-294。new window  延伸查詢new window
18.Chapman, Randall G.(1993)。Brand performance comparatives。The Journal of Product & Brand Management,2(1),42-50。  new window
19.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
20.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
21.Babin, B. J.、Lee, Y. K.、Kim, E. J.、Griffin, M.(2005)。Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea。Journal of Service Marketing,19(3),133-139。  new window
學位論文
1.林嘉慧(2002)。大台北地區原住民餐廳經營管理與顧客消費行爲之硏究(碩士論文)。世新大學,台北。  延伸查詢new window
2.黃琢珊(2006)。菜單銷售方案建構方式對消費者決策之影響(碩士論文)。世新大學。  延伸查詢new window
3.李雅雯(2002)。台灣地區老年人飲食品質相關因素硏究(碩士論文)。國立台灣師範大學。  延伸查詢new window
圖書
1.鍾耀祥(1995)。成功經營餐飲業。台北市:漢湘。  延伸查詢new window
2.施涵蘊(1998)。餐飲管理與經營。台北:百通。  延伸查詢new window
3.安妮塔‧麥格漢。創新的軌跡。  延伸查詢new window
4.Lundberg, D. E.(1984)。The Hotel and Restaurant Business。New York:Van Nostrand Reinhold。  new window
5.嚴長壽(2008)。我所看見的未來。臺北市:遠見天下文化出版股份有限公司。  延伸查詢new window
6.Collins, Jim、齊若蘭(2002)。從A到A+。臺北:遠流出版社。  延伸查詢new window
7.高秋英(1999)。餐飲管理--理論與實務。台北:揚智文化。  延伸查詢new window
圖書論文
1.Day, Hy(1981)。Play, a Ludic Behavior。Advances in Intrinsic Motivation and Aesthetics。New York:Plenu。  new window
 
 
 
 
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