| 期刊論文1. | Kim, H. N.(2008)。The phenomenon of blogs and theoretical model of blog use in educational contexts。Computer & Education,51(3),1342-1352。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Parasuraman, A.、Zeithaml, V. A.、Malhotra, A.(2005)。Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research,7(3),213-233。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Ho, C.-I.、Lee, Y.-L.(2007)。The development of an e-travel service quality scale。Tourism Management,28(6),1434-1449。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Yang, K. C. C.(2007)。Factors influencing Internet users' perceived credibility of news-related blogs in Taiwan。Telematics and Informatics,24(2),69-85。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Loiacono, E. T.、Watson, R. T.、Goodhue, Dale L.(2002)。WebQual: A measure of website quality。Marketing Theory and Applications,13(3),432-438。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Agarwal, R.、Venkatesh, V.(2002)。Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability。Information Systems Research,13(2),168-186。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Yiu, C. S.、Grant, Y. K.、Edgar, D.(2007)。Factors affecting the adoption of Internet banking in Hong Kong-implications for the banking sector。International Journal of Information Management,27(2),336-351。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Hernon, P.、Calvert, Philip J.(2005)。E-service Quality in Libraries: Exploring its Features and Dimensions。Library and Information Science Research,27(3),377-404。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Lai, J. Y.(2006)。Assessment of employees' perceptions of service quality and satisfaction with e-business。International Journal of Human-Computer Studies,64(9),926-938。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Karatepe, O. M.、Yavas, U.、Babakus, E.(2005)。Measuring service quality of banks: Scale development and validation。Journal of Retailing and Consumer Services,12(5),373-383。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Du, H. S.、Wagner, C.(2006)。Weblog success: exploring the role of technology。International Journal of Human-Computer Studies,64(9),789-798。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Yang, Z. L.、Cai, S. H.、Zhou, Z.、Zhou, N.(2005)。Development and validation of An Instrument to Measure User Perceived Service Quality of Information Presenting Web Portals。Information & Management,42(4),575-589。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Yoo, Boonghee、Donthu, Naveen(2001)。Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (Sitequal)。Quarterly Journal of Electronic Commerce,2(1),31-47。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Hsu, Chin-Lung、Lin, Judy Chuan-Chuan(2008)。Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation。Information and Management,45(1),65-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Venkatesh, Viswanath、Morris, Michael G.、Davis, Gordon B.、Davis, Fred D.(2003)。User Acceptance of Information Technology: Toward a Unified View。Management Information Systems Quarterly,27(3),425-478。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Lee, Moonkyu、Cunningham, Lawrence F.(2001)。A Cost/Benefit Approach to Understanding Service Loyalty。Journal of Services Marketing,15(2),113-130。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing,79(3),183-198。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Aladwani, A. M.、Palvia, P. C.(2002)。Developing and validating an instrument for measuring user-perceived web quality。Information & Management,39(6),467-476。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Noar, S. M.(2003)。The role of structural equation modeling in scale development。Structural Equation Modeling: A Multidisciplinary Journal,10(4),622-647。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Akinci, S.、Atilgan-Inan, E.、Aksoy, S.(2010)。Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting。Journal of Business Research,63(3),232-240。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 28. | Park, K. S.、Lim, C. H.(1999)。A structured methodology for comparative evaluation of user interface design using usability criteria and measures。International Journal of Industrial Ergonomics,23(5),379-389。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 29. | Pi, S. M.、Ye, L. J.(2007)。The factors influencing customer retention of blog: A perspective of switching cost。Journal of E-Business,9(4),925-944。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 30. | Murphy, J.、Schegg, R.、Olaru, D.、Hofacker C. F.(2007)。Exploring email service quality (EMSQ) factors。Information and Communication Technologies in Tourism,10,425-434。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 31. | Blood, R.(2004)。How blogging software reshapes the online community。Communications of the ACM,47(12),53-55。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 32. | Byon, K. K.、Zhang, J. J.、Connaughton, D. P.(2010)。Dimensions of general market demand associated with professional team sports: Development of a scale。Sport Management Review,13,142-157。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 33. | Harder, G.、Reichardt, R.(2003)。Throw another blog on the wire: Libraries and the weblogging phenomena。Feliciter,49(2),85-88。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 34. | Herring, S. C.、Scheidt, L. A.、Wright, E.、Bonus, S.(2005)。Weblogs as bridging genre。Information technology and People,18(2),142-171。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 35. | Huang, T. C.、Cheng, S. G.、Huang, Y. M.(2009)。A blog article recommendation generating, mechanism using an SBACPSO algorithm。Expert Systems with Applications,36(7),10388-10396。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 36. | IP, R. K. F.、Wagner, C.(2008)。Weblogging: A study of social computing and its impact on organizations。Decision Support Systems,45(2),242-250。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 37. | Webster, C.(1990)。Toward the measurement of the marketing culture of a service firm。Journal of Business Research,21(4),345-362。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 38. | Yang, H. L.、Liu, C. L.(2009)。A new standard of on-line customer service process。Integrating language-action into blogs,31(1),227-245。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Grimm, L. G.、Yarnold, P. R.(2000)。Reading and Understanding More Multivariate Statistics。Washington, D.C.:American Psychological Association。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Tabachnick, B. G.、Fidell, L. S.(1996)。Using multivariate statistics。HarperCollins Publishers。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Kline, Rex B.(2005)。Principles and practice of structural equation modeling。New York, NY:Guilford Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Nunnally, Jum C.、Bernstein, Ira H.(1994)。Psychological theory。MacGraw-Hill。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Hair, Joseph F. 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