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題名:Development and Validation of a Scale to Measure Blog Service Quality
書刊名:電子商務學報
作者:吳有龍陶幼慧楊倍箕李京圃
作者(外文):Wu, Yu-lungTao, Yu-huiYang, Pei-chiLi, Ching-pu
出版日期:2012
卷期:14:1
頁次:頁211-232
主題關鍵詞:部落格網站服務品質量表建置BlogE-service qualityE-SQScale development
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:35
期刊論文
1.Kim, H. N.(2008)。The phenomenon of blogs and theoretical model of blog use in educational contexts。Computer & Education,51(3),1342-1352。  new window
2.Parasuraman, A.、Zeithaml, V. A.、Malhotra, A.(2005)。Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research,7(3),213-233。  new window
3.Ho, C.-I.、Lee, Y.-L.(2007)。The development of an e-travel service quality scale。Tourism Management,28(6),1434-1449。  new window
4.Yang, K. C. C.(2007)。Factors influencing Internet users' perceived credibility of news-related blogs in Taiwan。Telematics and Informatics,24(2),69-85。  new window
5.Loiacono, E. T.、Watson, R. T.、Goodhue, Dale L.(2002)。WebQual: A measure of website quality。Marketing Theory and Applications,13(3),432-438。  new window
6.Agarwal, R.、Venkatesh, V.(2002)。Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability。Information Systems Research,13(2),168-186。  new window
7.Yiu, C. S.、Grant, Y. K.、Edgar, D.(2007)。Factors affecting the adoption of Internet banking in Hong Kong-implications for the banking sector。International Journal of Information Management,27(2),336-351。  new window
8.Hernon, P.、Calvert, Philip J.(2005)。E-service Quality in Libraries: Exploring its Features and Dimensions。Library and Information Science Research,27(3),377-404。  new window
9.Lai, J. Y.(2006)。Assessment of employees' perceptions of service quality and satisfaction with e-business。International Journal of Human-Computer Studies,64(9),926-938。  new window
10.Karatepe, O. M.、Yavas, U.、Babakus, E.(2005)。Measuring service quality of banks: Scale development and validation。Journal of Retailing and Consumer Services,12(5),373-383。  new window
11.Du, H. S.、Wagner, C.(2006)。Weblog success: exploring the role of technology。International Journal of Human-Computer Studies,64(9),789-798。  new window
12.Yang, Z. L.、Cai, S. H.、Zhou, Z.、Zhou, N.(2005)。Development and validation of An Instrument to Measure User Perceived Service Quality of Information Presenting Web Portals。Information & Management,42(4),575-589。  new window
13.Yoo, Boonghee、Donthu, Naveen(2001)。Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (Sitequal)。Quarterly Journal of Electronic Commerce,2(1),31-47。  new window
14.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
15.Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。  new window
16.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
17.Hsu, Chin-Lung、Lin, Judy Chuan-Chuan(2008)。Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation。Information and Management,45(1),65-74。  new window
18.Venkatesh, Viswanath、Morris, Michael G.、Davis, Gordon B.、Davis, Fred D.(2003)。User Acceptance of Information Technology: Toward a Unified View。Management Information Systems Quarterly,27(3),425-478。  new window
19.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
20.Lee, Moonkyu、Cunningham, Lawrence F.(2001)。A Cost/Benefit Approach to Understanding Service Loyalty。Journal of Services Marketing,15(2),113-130。  new window
21.Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing,79(3),183-198。  new window
22.Aladwani, A. M.、Palvia, P. C.(2002)。Developing and validating an instrument for measuring user-perceived web quality。Information & Management,39(6),467-476。  new window
23.Noar, S. M.(2003)。The role of structural equation modeling in scale development。Structural Equation Modeling: A Multidisciplinary Journal,10(4),622-647。  new window
24.Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。  new window
25.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
26.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
27.Akinci, S.、Atilgan-Inan, E.、Aksoy, S.(2010)。Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting。Journal of Business Research,63(3),232-240。  new window
28.Park, K. S.、Lim, C. H.(1999)。A structured methodology for comparative evaluation of user interface design using usability criteria and measures。International Journal of Industrial Ergonomics,23(5),379-389。  new window
29.Pi, S. M.、Ye, L. J.(2007)。The factors influencing customer retention of blog: A perspective of switching cost。Journal of E-Business,9(4),925-944。  new window
30.Murphy, J.、Schegg, R.、Olaru, D.、Hofacker C. F.(2007)。Exploring email service quality (EMSQ) factors。Information and Communication Technologies in Tourism,10,425-434。  new window
31.Blood, R.(2004)。How blogging software reshapes the online community。Communications of the ACM,47(12),53-55。  new window
32.Byon, K. K.、Zhang, J. J.、Connaughton, D. P.(2010)。Dimensions of general market demand associated with professional team sports: Development of a scale。Sport Management Review,13,142-157。  new window
33.Harder, G.、Reichardt, R.(2003)。Throw another blog on the wire: Libraries and the weblogging phenomena。Feliciter,49(2),85-88。  new window
34.Herring, S. C.、Scheidt, L. A.、Wright, E.、Bonus, S.(2005)。Weblogs as bridging genre。Information technology and People,18(2),142-171。  new window
35.Huang, T. C.、Cheng, S. G.、Huang, Y. M.(2009)。A blog article recommendation generating, mechanism using an SBACPSO algorithm。Expert Systems with Applications,36(7),10388-10396。  new window
36.IP, R. K. F.、Wagner, C.(2008)。Weblogging: A study of social computing and its impact on organizations。Decision Support Systems,45(2),242-250。  new window
37.Webster, C.(1990)。Toward the measurement of the marketing culture of a service firm。Journal of Business Research,21(4),345-362。  new window
38.Yang, H. L.、Liu, C. L.(2009)。A new standard of on-line customer service process。Integrating language-action into blogs,31(1),227-245。  new window
圖書
1.Grimm, L. G.、Yarnold, P. R.(2000)。Reading and Understanding More Multivariate Statistics。Washington, D.C.:American Psychological Association。  new window
2.Tabachnick, B. G.、Fidell, L. S.(1996)。Using multivariate statistics。HarperCollins Publishers。  new window
3.Kline, Rex B.(2005)。Principles and practice of structural equation modeling。New York, NY:Guilford Press。  new window
4.Nunnally, Jum C.、Bernstein, Ira H.(1994)。Psychological theory。MacGraw-Hill。  new window
5.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
其他
1.InsightXplorer(2007),http://www.insightxplorer.com/specialtopic/self_blog200710.html, 200906。  new window
2.Technorati(2008),http://www.technorati.com/blogging/state-of-the-blogosphere, 200912。  new window
3.Wolfinbarger, M.,Gilly, M. C.(2002)。comQ: Dimensionalizing, measuring ; predicting quality of the e-tail Experience (April 2002),http://ssrn.com/abstract=309579, 20120203。  new window
4.(2009)。LiveJournal.com,http://www.livejournal.com/, 200912。  new window
 
 
 
 
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