臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：The Influence of Soft and Hard Quality Management Practices on Performance
書刊名：Asia Pacific Management Review
作者：Muhammad Madi Bin Abdullah／Juan José Tarí
出版日期：2012
卷期：17:2
頁次：頁177-193
主題關鍵詞：Soft quality management；Hard quality management；Performance；Electrical and electronics firms；Malaysia
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:4
  • 點閱點閱:30
The aim of this study is to examine the relationship between the practices of soft quality management and hard quality management, and to investigate the direct and indirect effects of soft and hard quality management on firm performance. The paper proposes several hypotheses relating to the relationship between soft quality management factors, hard quality management and performance. To test these hypotheses, the paper uses a sample of 255 electrical and electronics firms from Malaysia as the data source, and structural equation modeling (SEM) as the statistical tool. The findings show that soft quality management factors have a positive influence on hard quality management; hard quality management has a direct effect on performance and soft quality management factors have direct and indirect effects on performance. Consequently, hard quality management acts as a mediating variable between soft quality management factors and performance.
期刊論文
1.Gadenne, D.、Sharma, B.(2009)。An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performance。International Journal of Quality & Reliability Management，26(9)，865-880。  new window
2.Prajogo, D. I.、Sohal, A. S.(2006)。The relationship between organization strategy, total quality management (TQM), and organization performance -- the mediating role of TQM。European Journal of Operational Research，168(1)，35-50。  new window
3.Sila, I.、Ebrahimpour, M.(2005)。Critical linkages among TQM factors and business results。International Journal of Operations and Production Management，25(11)，1123-1155。  new window
4.Easton, G. S.、Jarrell, S. L.(1998)。The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation。The Journal of Business，71(2)，253-307。  new window
5.Hendricks, K. B.、Singhal, V. R.(1996)。Quality awards and the market value of the firm: an empirical investigation。Management Science，42(3)，415-436。  new window
6.Tseng, Ming Lang、Lin, Yuan Hsu(20080900)。Selection of Competitive Advantages in TQM Implementation Using Fuzzy AHP and Sensitivity Analysis。Asia Pacific Management Review，13(3)，583-599。new window  new window
7.Forza, C.、Filippini, R.(1998)。TQM Impact on Quality Conformance and Customer Satisfaction: A Causal Model。International Journal of Production Economics，55(1)，1-20。  new window
8.Flynn, Barbara B.、Schroeder, Roger G.、Sakakibara, Sadao(1994)。A framework for quality management research and an associated measurement instrument。Journal of Operations Management，11(4)，339-366。  new window
9.Rungtusanatham, M. S.、Anderson, J. C.、Schroeder, R. G.、Devaraj, S.(1995)。A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings。Decision Sciences，26(5)，637-658。  new window
10.Samson, Danny、Terziovski, Mile(1999)。The relationship between total quality management practices and operational performance。Journal of Operations Management，17(4)，393-409。  new window
11.Armstrong, J. S.、Overton, T. S.(1997)。Estimating non-response bias in mail surveys。Journal of Marketing Research，14(3)，396-402。  new window
12.Flynn, Barbara B.、Schroeder, Roger G.、Sakakibara, Sadao(1995)。The impact of quality management practices on performance and competitive advantage。Decision Sciences，26(5)，659-691。  new window
13.Lewis, W. G.、Pun, K. F.、Lalla, T. R. M.(2006)。Exploring soft versus hard factors for TQM implementation in small and medium-sized enterprises。International Journal of productivity and performance management，55(7)，539-554。  new window
14.Powell, Thomas C.(1995)。Total Quality Management as Competitive Advantage: A Review and Empirical Study。Strategic Management Journal，16(1)，15-37。  new window
15.Black, S., Porter, L.J.(1995)。An empirical model for quality management。Total Quality Management，6(2)，149-164。  new window
16.Cheng, E. W. L.(2001)。SEM being more effective than multiple regressions in parsimonious model testing for management development research。Journal of Management Development，20(7)，650-667。  new window
17.Chin, K.S.、Pun, K.F.、Xu, Y.、Chan, J.F.F.(2002)。An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries。Technovation，22(11)，707- 715。  new window
18.Chung, Y.C.、Tien, S.W.、Hsiang, C.H.、Tsai, C.H.(2008)。A study of the business value of total quality management。Total Quality Management and Business Excellence，19(4)，367-379。  new window
19.Curkovic, S.、Vickery, S.、Droge, C.(2000)。Quality-related action programs: their impact on quality performance and firm performance。Decision Sciences，31(4)，885-905。  new window
20.Dick, G.P.M.、Heras, I.、Casadesus, M.(2008)。Shedding light on causation between ISO 9001 and improved business performance。International Journal of Operations and Production Management，28(7)，687-708。  new window
21.Easley, R.W.、Madden, C.S.、Dunn, M.G.(2000)。Conducting marketing science: The role of replication in the research process。Journal of Business Research，48(1)，83-92。  new window
22.Eng Eng, Q.、Yusof, S.M.(2003)。A survey of TQM practices in the Malaysian electrical and electronics industry。Total Quality Management and Business Excellence，14(1)，63-67。  new window
23.Lee, S.M.、Rho, B.H.、Lee, S.G.(2003)。Impact of malcolm baldrige national quality award criteria on organizational quality performance。International Journal of Production Research，41(9)，2003-2020。  new window
24.Agus, A.(2001)。The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies。Singapore Management Review，27(1)，87-105。  new window
25.Naveh, E.、Marcus, A. A.(2004)。When does the ISO 9000 quality assurance standard lead to performance improvement? Assimilation and going beyond。IEEE Transactions on Engineering Management，51(3)，352-363。  new window
26.Ho, D.C.K.、Duffy, V.G.、Shih, H.M.(2001)。Total quality management: an empirical test for mediation effect。International Journal of Production Research，39(3)，529-548。  new window
27.Fotopoulos, C. B.、Psomas, E. L.(2009)。The impact of "soft" and "hard" TQM elements on quality management results。International Journal of Quality and Reliability Management，26(2)，150-163。  new window
28.Onitsuka, T.(1999)。Japan /ASEAN TQM project。The TQM Magazine，11(1)，41-48。  new window
29.Pham, T.H.、Jordan, E.(2009)。Information technology resources and business performance: an Australian context。Asia Pacific Management Review，14(4)，407-426。  new window
30.Singh, K.、Ang, S. H.、Leong, S. M.(2003)。Increasing replication for knowledge accumulation in strategy research。Journal of Management，29(4)，533-549。  new window
31.Tail, J-J.、Sabater, V.(2004)。Quality tools and techniques: Are they necessary for quality management。International Journal of Production Economics，92(3)，267-280。  new window
32.Terziovski, M.、Power, D.、Sohal, A. S.(2003)。The longitudinal effects of the ISO 9000 certification process on business performance。European Journal of Operational Research，146(3)，580-595。  new window
33.Sila, I.(2007)。Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: an empirical study。Journal of Operations Management，25(1)，83-109。  new window
34.Rahman, S.(2004)。The future of TQM is past, Can TQM be resurrected?。Total Quality Management and Business Excellence，125(4)，411-422。  new window
35.Rahman, S.、Bullock, P.(2005)。Soft TQM, hard TQM, and organizational performance relationships: an empirical investigation。Omega，33(1)，73-83。  new window
36.Wilkinson, A.、Redman, T.、Snape, E.、Marchington, M.(1998)。Managing with total quality management: theory and practice。MacMillan，19(5)，358-360。  new window
37.York, K.M.、Mire, C.E.(2004)。Causation or covariation: an empirical re-examination of the link between TQM and financial performance。Journal of Operations Management，22(3)，291-311。  new window
38.Dow D.、Samson, D.、Ford, S.(1999)。Exploring the myth: Do all quality management practices contribute to superior quality performance。Production and Operations Management，8(1)，1-27。  new window
39.Ismail, M.Y.、Baradie, M.E.I.、Hashmi, M.S.J.(1998)。Quality management in the manufacturing industry: practice vs performance。Computers and Industrial Engineering，35(3/4)，519-522。  new window
40.Kaynak, H.(2003)。The relationship between TQM practices and their effects on firm performance。Journal of Operations Management，21(4)，405-435。  new window
41.Lai, K.、Cheng, T.C.(2005)。Effects of quality management and marketing on organizational performance。Journal of Business Research，58(4)，446-456。  new window
42.Zakuan, N.M.、Yusof, S.M.、Laosirihongthong, T.、Shaharoun, A.M.(2010)。Proposed relationship of TQM and organisational performance using structured equation modeling。Total Quality Management and Business Excellence，21(2)，185-203。  new window
43.Zhang, Z.H, Waszink、A., Wijngaard, J.(2000)。An instrument for measuring TQM implementation for Chinese manufacturing companies。International Journal of Quality and Reliability Management，17(7)，730-755。  new window
圖書
1.Arbuckle, J. L.、Wothke, W.(1999)。AMOS 4.0 user's guide。Chicago, IL：SPSS：Small Waters。  new window
2.Evans, J. R.、Lindsay, W. M.(1999)。The Management And Control Of Quality。NY：St. Paul, MN：South-Western：West Publishing。  new window
3.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ：Prentice-Hall。  new window
4.Deming, W. Edwards(1982)。Quality, Productivity and Competitive Position。Cambridge, Massachusetts：Massachusetts Institute of Technology, Center for Advanced Engineering Study。  new window
5.FMM-Matrade Directory(2003)。Electrical and Electronics。Malaysia。  new window
6.Juran, J.M.(1988)。On Planning for Quality。London。  new window
7.Leppert, P.(1997)。Doing Business with Thailand-Global Business Series。USA。  new window
8.National Productivity Corporation NPC(2005)。Productivity Report 2004。Selangor, Malaysia。  new window
其他
1.Kuo, T.，Wu, A.(2007)。The determinants of organizational innovation and performance: An examination of Taiwanese electronics industry。  new window
2.Quintana-Deniz, A.，Beerli-Palacio, A.，Martin Santana, J.D.(2003)。Modelization and moderating factors of brand contribution to business performance。  new window
圖書論文
1.Wheaton, B.、Muthen, B.、Summers, G. F.、Alwin, D. F.(1977)。Assessing reliability and stability in panel models。Sociological Methodology。San Francisco, CA：Jossey-Bass。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：432（臺灣：406，外國：26） ／ 本年度總使用人次：2446764 ／ 訪客人次（自102年09月）：68249039
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上