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題名：The Influence of Soft and Hard Quality Management Practices on Performance
書刊名：Asia Pacific Management Review
作者：Muhammad Madi Bin Abdullah／Juan José Tarí
出版日期：2012
卷期：17:2
頁次：頁177-193
主題關鍵詞：Soft quality management；Hard quality management；Performance；Electrical and electronics firms；Malaysia
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:4
  • 點閱點閱:29
The aim of this study is to examine the relationship between the practices of soft quality management and hard quality management, and to investigate the direct and indirect effects of soft and hard quality management on firm performance. The paper proposes several hypotheses relating to the relationship between soft quality management factors, hard quality management and performance. To test these hypotheses, the paper uses a sample of 255 electrical and electronics firms from Malaysia as the data source, and structural equation modeling (SEM) as the statistical tool. The findings show that soft quality management factors have a positive influence on hard quality management; hard quality management has a direct effect on performance and soft quality management factors have direct and indirect effects on performance. Consequently, hard quality management acts as a mediating variable between soft quality management factors and performance.
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其他
1.Kuo, T.，Wu, A.(2007)。The determinants of organizational innovation and performance: An examination of Taiwanese electronics industry。  new window
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