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題名:銀髮族觀光客之來源國意象、目的地意象、旅遊服務品質與旅遊滿意度之研究
書刊名:經營管理論叢
作者:徐美婷
作者(外文):Hsu, Mei-ting
出版日期:2012
卷期:8:1
頁次:頁63-82
主題關鍵詞:來源國意象目的地意象旅遊服務品質旅遊滿意度Country of origin imageDestination imageTrip service qualityTravel satisfaction
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:90
期刊論文
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3.Lindqvist, L. I.、Bjork, P.(2000)。Perceived safety as an important quality dimension among senior tourists。Tourism Economics,6(2),151-158。  new window
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6.Baloglu, S.、McCleary, K. W.(19991100)。U. S. International Pleasure Travelers' Images of Four Mediterranean Destinations: A Comparison of Visitors and Nonvisitors。Journal of Travel Research,38(2),144-152。  new window
7.Wang, K. C.、Jao, P. C.、Chan, H. C.、Chung, C. H.(2010)。Group Package Tour Leader’s Intrinsic Risks。Annals of Tourism Research,37(1),154-179。  new window
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9.Pereira, A.、Hsu, C. C.、Kundu, S. K.(2005)。Country-of-origin image: measurement and cross-national testing。Journal of Business Research,58(1),103-106。  new window
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11.Sakai, M.、Brown, J.、Mak, J.(2000)。Population Aging and Japanese International Travel in the 21st Century。Journal of Travel Research,38(3),212-220。  new window
12.Agus, A.、Barker, S.、Kandampully, J.(2007)。An Exploratory Study of Service Quality in the Malaysian Public Service Sector。International Journal of Quality & Reliability Management,24(2),177-190。  new window
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16.Lee, Choong-Ki、Lee, Yong-Ki、Lee, Bong Koo(2005)。Korea's destination image formed by the 2002 world cup。Annals of Tourism Research,32(4),839-858。  new window
17.Chi, Christina Geng-Qing、Qu, Hailin(2008)。Examining the Structural Relationships of Destination Image, Tourist Satisfaction and Destination Loyalty: An Integrated Approach。Tourism Management,29(4),624-636。  new window
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24.Murphy, P.、Pritchard, M. P.、Smith, B.(2000)。The destination product and its impact on traveller perceptions。Tourism Management,21(1),43-52。  new window
25.Taylor, Steven A.、Baker, Thomas L.(1994)。An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions。Journal of Retailing,70(2),163-178。  new window
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27.Gartner, William C.(1994)。Image Formation Process。Journal of Travel & Tourism Marketing,2(2/3),191-216。  new window
28.Caruana, A.、Money, A. H.、Berthon, P. R.(2000)。Service Quality and Satisfaction-the Moderating Role of Value。European Journal of Marketing,34(11/12),1338-1353。  new window
29.Jiang, Y.、Wang, C. L.(2006)。The Impact of Affect on Service Quality and Satisfaction: The Moderation of Service Contexts。Journal of Services Marketing,20(4),211-218。  new window
30.Park, J. W.、Robertson, R.、Wu, C. L.(2004)。The Effect of Airline Service Quality on Passengers' Behavioural Intentions: A Korean Case Study。Journal of Air Transport Management,10(6),435-439。  new window
31.Nagashima, A.(1970)。A Comparison of Japanese and US Attitudes toward Foreign Products。Journal of Marketing,34(1),68-74。  new window
32.Bilkey, Warren J.、Nes, E. B.(1982)。Country-of-origin effects on product evaluations。Journal of International Business Studies,13(1),89-100。  new window
33.Johansson, Johny K.、Douglas, Susan P.、Nonaka, Ikujiro(1985)。Assessing the Impact of Country of Origin on Product Evaluations: A New Methodological Perspective。Journal of Marketing Research,22(4),388-396。  new window
34.Baker, D. A.、Crompton, J. L.(2000)。Quality, satisfaction and behavioral intention。Analysis of Tourism Research,27(3),785-804。  new window
35.Narayana, C. L.(1981)。Aggregate Images of American and Japanese Products: Implications on International Marketing。Columbia Journal of World Business,16(2),31-35。  new window
36.Roth, Martin S.、Romeo, Jean B.(1992)。Matching product category and country image perceptions: A framework for managing country-of-origin effects。Journal of International Business Studies,23(3),477-497。  new window
37.Bigné, J. Enrique、Sánchez, M. Isabel、Sánchez, Javier(2001)。Tourism image, evaluation variables and after-purchase behavior: inter-relationship。Tourism Management,22(6),607-616。  new window
38.Chen, Ching-Fu、Tsai, Dung-Chun(2007)。How Destination Image and Evaluative Factors Affect Behavioral Intentions?。Tourism Management,28(4),1115-1122。  new window
39.Shoemaker, S.(2000)。Segmenting the Mature Market: 10 Years Later。Journal of Travel Research,39(1),11-26。  new window
40.Huang, Leo、Tsai, Hsien-Tang(2003)。The Study of Senior Traveler Behavior in Taiwan。Tourism Management,24(5),561-574。  new window
41.Comrey, A. L.(1988)。Factor analytic methods of scale development in personality and clinical psychology。Journal of Consulting and Clinical Psychology,56(5),754-761。  new window
42.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
43.Spreng, Richard A.、Harrell, Gilbert D.、Mackoy, Robert D.(1995)。Service Recovery: Impact on Satisfaction and Intentions。Journal of Services Marketing,9(1),15-23。  new window
44.Erickson, Gary M.、Johansson, Johny K.、Chao, Paul(1984)。Image Variables in Multi-Attribute Product Evaluations: Country-of-Origin Effects。Journal of Consumer Research,11(2),694-699。  new window
45.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
46.Hsieh, Ming-huei、Pan, Shan-Ling、Setiono, Rudy(2004)。Product-, corporate-, and country-image dimensions and purchase behavior: A multicountry analysis。Journal of the Academy of Marketing Science,32(3),251-270。  new window
47.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
48.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
49.日本政府観觀光局INTO(2011)。国籍/目的別訪日外客数。  延伸查詢new window
50.Littrell, M. A.、Paige, R. C.、Song, K.(2004)。Senior Travellers: Tourism Activities and Shopping Behaviours。Journal of Vacation Marketing,10(4),348-362。  new window
51.Chang, J.、Wang, K. C.、Guo, Y. Z.、Su, C. J.、Yen, S. J.(2007)。Trends in Outbound Group Package Tours in China and Taiwan: A Marketing Mix Perspective。Tourism Analysis,12(4),257-270。  new window
52.Fischer. N. K.、Diamantopoulos, A.、Oldenkotte, K(2012)。More for A Favorable Country Image? A Study of Country-of-Origin Effects on Willingness to Pay。Journal of International Marketing,20(1),19-41。  new window
53.Gxaefe, A. R.、Fedler, A. J.(1986)。Situational and Subjective Determinants of Satisfaction in Marine Recreational Fishing。Leisure Sciences,8(3),275-295。  new window
54.Hsu, C. H. C.(2001)。Importance and Dimensionality of Senior Motorcoach Traveler Choice Attributes。Journal of Hospitality and Leisure Marketing,8(3/4),51-70。  new window
55.Hu, Y.、Wang, X.(2010)。Country-of-Origin Premiums for Retailers in International Trades: Evidence from eBay's International Markets。Journal of Retailing,86(2),200-207。  new window
56.Kim, S. H.、Holland, S.、Han, H. S.(2012)。A Structural Model for Examining How Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: A Case Study of Orlando。International Journal of Tourism Research。  new window
57.Lantz, G.、S, Loeb(1996)。Country of Origin and Ethnocentrism: A Analysis of Canadian and American Preferences Using Social Identity Theory。Advances in Consumer Research,23,374-378。  new window
58.Okata, Y.、Inui, Y.、Lankford, S. V.、Scholl, K.(2007)。Applying Importance-Performance Analysis for Japanese Senior Travelers to Hawaii。Tourism Review International,11(1),57-65。  new window
59.Lin, C. T.、Lee, C.、Chen, W. Y.(2009)。Using Fuzzy AHP to Evaluate Service Performance of a Travel Intermediary。The Service Industries Journal,29(3),281-296。  new window
60.Phau, I.、Chao, P.(2008)。“Country-of-Origin: State of the Art Review for International Marketing Strategy and Practice,”。International Marketing Review,25(4),349-353。  new window
61.Rittichainuwat, B.、Qu, N. H.、Brown, T. J.(2001)。Thailand’s International Travel Image: Mostly Favorable。Cornell Hotel and Restaurant Administration Quarterly,24(2),82-95。  new window
62.Tse, D. K.、Lee, W. N.(1993)。Removing Negative Country Images: Effects of De-Composition, Branding, and Product Experience。Journal of International Marketing,1(4),25-48。  new window
63.Wang, K. C.、Ma, A. P.、Hsu, M. T.、Jao, P. C.、Lin, C. W.(2012)。Seniors' Perceptions of Service Features on Outbound Group Package Touts。Journal of Business Research。  new window
64.Wilcox, D.(2005)。Country-of-Origin Bias: A Literature Review and Prescription for the Global World。Developments in Marketing Science,28(3),87-97。  new window
會議論文
1.Olson, Jerry C.、Jacoby, Jacob(1972)。Cue Utilization in the Quality Perception Process。Third Annual Conference of the Association for Consumer Research。Association for Consumer Research。167-179。  new window
2.Heslop, L. A.、Liefeld, J.、Wall, M.(1987)。An Experimental Study of the Impact of Country-of-Origin Information。oronto, Ontario。  new window
3.Wang, K. C.、Guo, Y. Z.、Yen, S. J.(2004)。Taiwan Meets Mainland China: Emerging Trends in Chinese Outbound Group Package Tour. In T.-Q. Zou (Ed.)。Beijing。754-771。  new window
圖書
1.Gorsuch, R. L.(1983)。Factor analvsis。Hillsdale, NJ:Lawrence Erlbaum。  new window
2.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
3.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
4.Papadopoulos, N.、Heslop, L.(1993)。Product-Country Image: Impact and Role in International Marketing。London:International Business Press。  new window
5.交通部觀光局(2010)。中華民國98年觀光統計年報。台北市。  延伸查詢new window
6.Jaffe, E. D.、Nebenzahl, I. D.(2006)。National Image and Competitive Advantage。Copenhagen。  new window
7.Baughn, C. C.、Yaprak, A.(1993)。Mapping Country of Origin Research: Recent Developments and Emerging Avenues。Product-Country Images: Impact and Role in International Marketing。New York。  new window
8.Bilkey, W. J.(1993)。Foreword。Product-Country Images: Impact and Role in International Marketing。New York。  new window
其他
1.内政部入出國及移民署(2011)。歷年入出國人數統計,http://www.immigration.gov.tw/ct.asp?xItem=1095285&ctNode==29699&rap=l, 20110125。  延伸查詢new window
2.觀光統計年報(2011)。99年中華民國國民出國按年齡統計。  延伸查詢new window
3.政府統計の総合窓口(2011)。港别入国外国人の国籍,http://www.e-statgo.jp/SGl/estat/Listdo?lid=000001075069, 20110630。  延伸查詢new window
4.国土交通省(2009)。宿泊旅行統計調查(平成20年1月-12月),http://www.mlit.go.jp/statistics/details/kanko_list.html, 200906。  延伸查詢new window
5.Japan Statistics Bureau(2011)。全国人口の推移,http://www.e-stat.go.jp/SGl/estat/Listdo?lid=000001083128, 20111020。  new window
6.Ministry of the Interior(2012)。Population by Age of 0-14, 15-64, 65+ and by 6-year Age Group,www.moi.gov.tw/stat/english/monthly.asp, 20120611。  new window
7.National Bureau of Statistics of China(2012)。Statistical Communique of the People's Republic of China on the 2011 National Economic and Social Development,http://www.stats.gov.cn/tjgb/ndtjgb/qgndtjgb/t20120222_402786440.htm, 20120222。  new window
8.United Kingdom National Statistics(2011)。Topic Guide to: Older people,http://www.statistics.gov.uk/hub/population/ageing/older-people/index.html, 20110320。  new window
 
 
 
 
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