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題名：國際觀光旅館員工知覺壓力與工作角色表現之相關研究--以組織支持為干擾變項
書刊名：企業管理學報
作者：許順旺 引用關係／張姮燕 引用關係／吳柏郁
作者(外文)：Hsu, Shun-wang／Chang, Heidi-H.／Wu, Po-yu
出版日期：2012
卷期：93
頁次：頁77-101
主題關鍵詞：知覺壓力；工作挑戰性壓力；工作障礙性壓力；工作角色表現；組織支持；Perceived job stress；Challenge-related stress；Obstacle-related stress；Work role performance；Organizational support
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:107
  • 點閱點閱:35
本研究旨在探討國際觀光旅館員工知覺壓力與工作角色表現之間的關聯性，以及透過組織支持的干擾，是否會對知覺壓力與工作角色表現產生影響。本研究採便利抽樣進行問卷調查，受測對象係台北市國際觀光旅館工作滿三個月以上之正式員工，問卷總計發放400份，回收有效問卷360份。研究結果顯示工作挑戰性壓力與任務表現及道德表現呈顯著負相關；工作障礙性壓力與任務表現及道德表現呈顯著負相關；組織支持對工作挑戰性壓力與任務表現及道德表現的關係有顯著干擾效果；組織支持對工作障礙性壓力與任務表現及道德表現的關係有顯著負向干擾效果。
This study aimed to explore the relationship between international tourist hotel employees' perceived job stress and work role performance. The moderator effect of organizational support on the relationship between perceived job stress and work role performance was also examined. This study adopted convenience sampling. Questionnaires were sent to hotel full-time employees who had worked more than three months in the international tourist hotels in Taipei. Four hundred questionnaires were sent, and 360 were returned valid data. The results indicated that there was: (1)a significant negative relationship between challenge-related stress, task performance, and ethical behavior; (2)a significant negative relationship between obstacle-related stress, task performance and ethical behavior; (3)a significant moderated effect of organizational support on the relationship between challenge-related stress, task performance, and ethical behavior; (4)a significantly negative moderated effect of organizational support on the relationship between obstacle-related stress, task performance and ethical behavior.
期刊論文
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2.林明杰、陳基祥、許純嘉(2007)。組織內工作夥伴支持行為與員工創造力之研究。科技管理學刊，12(2)，29-64。new window  延伸查詢new window
3.Lashley, C.(2001)。Costing staff turnover in hospitality service organizations。Journal of Services Research，1(2)，3-24。  new window
4.Corsun, D. L.、Enz, C. A.(1999)。Predicting psychological empowerment among service workers: The effect of support-based relationships。Human Relations，52(2)，205-224。  new window
5.Beehr, T. A.、Jex, S. M.、Stacy, B. A.、Murray, M. A.(2000)。Work stressors and coworker support as predictors of individual strain and job performance。Journal of Organizational Behavior，21(4)，391-405。  new window
6.Jamal, M.(2005)。Personal and organizational outcomes related to job stress and type-a behavior: A study of Canadian and Chinese employees。Stress and Health，21(2)，129-137。  new window
7.Dollard, M. F.、Winefield, H. R.、Winefield, A. H.、De Jonge, J.(2000)。Psychosocial Job Strain and Productivity in Human Service Workers: A Test of the Demand-control-support Model。Journal of Occupational and Organizational Psychology，73(4)，501-510。  new window
8.Moorman, R. H.、Blakely, G. L.、Niehoff, B. P.(1998)。Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?。Academy of Management Journal，41(3)，351-357。  new window
9.Borstorff, Patricia C.、Harris, Stanley G.、Feild, Hubert S.、Giles, William F.(1997)。Who will Go? A Review of Factors Associated with Employee Willingness to Work Overseas。Human Resource Planning，20(3)，29-43。  new window
10.Brouthers, K. D.(2002)。Institutional Culture and Transaction Cost Influences on Entry Mode Choice and Performance。Journal of International Business Studies，33(2)，203-221。  new window
11.鄭天明(20080100)。旅館員工知覺組織支持與組織公民行為關係之研究--以領導者與成員交換關係之觀點。真理觀光學報，6，55-74。new window  延伸查詢new window
12.汪美伶(20090300)。組織支持與市場導向人力資源管理活動對服務導向組織公民行為的影響。東吳經濟商學學報，64，57-92。new window  延伸查詢new window
13.史習安、陳佐任(20080800)。正向主管獎賞行為如何影響員工的工作表現？目標接受與組織承諾的中介角色。組織與管理，1(2)，89-121。new window  延伸查詢new window
14.Lepine, J. A.、Podsakoff, N. P.、Lepine, M. A.(2005)。A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance。Academy of Management Journal，48(5)，764-775。  new window
15.李新民(20031200)。高屏地區幼兒教師組織公民行為與其影響因素之初探。教育學刊，21，149-171。new window  延伸查詢new window
16.LePine, J. A.、LePine, M. A.、Jackson, C. L.(2004)。Challenge and hindrance stress: Relationships with exhaustion, motivation to learn, and learning performance。Journal of Applied Psychology，89(5)，883-891。  new window
17.韓志翔、江旭新、楊敦程(20090100)。高承諾人力資源管理、知覺組織支持、信任與知識分享之關係探討：跨層次的分析。管理評論，28(1)，25-44+127-135。new window  延伸查詢new window
18.Wallace, J. C.、Arnold, T.、Edwards, B. D.、Frazier, M. L.、Finch, D. M.(2009)。Work stressors, role-based performance, and the moderating influence of organizational support。Journal of Applied Psychology，94(1)，254-262。  new window
19.Farh, Jiing-Lih、Hackett, Rick D.、Liang, Jian(2007)。Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in China: Comparing the effects of power distance and traditionality。Academy of Management Journal，50(3)，715-729。  new window
20.Rhoades, Linda、Eisenberger, Robert(2002)。Perceived organizational support: a review of the literature。Journal of Applied Psychology，87(4)，698-714。  new window
21.Eisenberger, R.、Fasolo, P.、Davis-LaMastro, V.(1990)。Perceived organizational support and employee diligence, commitment, and innovation。Journal of Applied Psychology，75(1)，51-59。  new window
22.Karatepe, O. M.、Uludag, O.(2008)。Role stress, burnout and their effects on frontline hotel employees' job performance: Evidence from northern Cyprus。International Journal of Tourism Research，10(2)，111-126。  new window
23.黃品全(20031000)。顧客接觸人員與上司、同事關係對賦能及服務工作之影響--社會交換的觀點。管理評論，22(4)，57-80。new window  延伸查詢new window
24.林耀南、楊婉如(20081200)。多向度幽默感對自尊、工作倦怠與工作滿足之影響--以第一線服務人員為例。商管科技季刊，9(4)，417-442。new window  延伸查詢new window
25.Fox, S.、Spector, P. E.、Miles, D.(2001)。Counterproductive Work Behavior (CWB) in Response to Job Stressors and Organizational Justive: Some mediator and Moderator Tests for Autonomy and Emotions。Journal of Vocational Behavior，59(3)，291-309。  new window
26.Settoon, Randall P.、Bennett, Nathan、Liden, Robert C.(1996)。Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity。Journal of Applied Psychology，81(3)，219-227。  new window
27.Hochwarter, Wayne A.、Witt, L. A.、Treadway, Darren C.、Ferris, Gerald R.(2006)。The Interaction of Social Skill and Organizational Support on Job Performance。Journal of Applied Psychology，91(2)，482-489。  new window
28.Byrne, Z. S.、Hochwarter, W. A.(2006)。I get by with a little help from my Friends: The interaction of chronic pain and organizational support on performance。Journal of Occupational Health Psychology，77(3)，215-227。  new window
29.Jex, S. M.(1998)。Stress ard job performance。  new window
30.Masterson, A.(2002)。Cross-boundary working: A macro-political analysis of the impact on professional roles。Journal of Clinical Nursing，11(3)，331-339。  new window
31.Stansfeld, S. A.(2002)。Work, personality and mental health。The British Journal of Psychiatry，181，96-98。  new window
32.Witt, L. A.、Carlson, D. S.(2006)。The work-family interface and job performance: Moderating effect of conscientiousness and perceived organizational support。Journal of Occupational Health Psychology，11，343-357。  new window
學位論文
1.溫心盈(2006)。經營策略對高階主管支持教育訓練程度與組織績效關係之影響(碩士論文)。國立臺灣科技大學。  延伸查詢new window
2.葉曉菁(2004)。激勵因素、工作態度、工作角色表現之關係研究－以咖啡連鎖店為例。銘傳大學。  延伸查詢new window
3.Podsakoff, N. P.(2007)。Challenge and Hindrance Stressors in the Workplace: A Scale Development, Validation, and Test of Linear, Curvilinear, and Moderated Relationships with Employee Strains, Satisfaction, and Performance，Florida。  new window
圖書
1.Cooper, Carry L.、Dewe, Philip J.、O'Driscoll, Michael P.(2001)。Organizational Stress: A Review and Critique of Theory, Research, and Applications。Thousand Oaks, CA：New York：Sage：The Free Press。  new window
2.Quick, J. C.、Quick, J. D.、Nelson, D. L.、Hurrell, J. J.(1997)。Preventive stress management in organizations。Washington, DC.：American Psychological Association。  new window
3.Lazarus, Richard S.、Folkman, Susan(1984)。Stress, Appraisal, and Coping。Springer。  new window
4.Robbins, S. P.(2002)。Working with Clients Who Have Recovered Memories. Social Workers' Desk Reference。New York。  new window
其他
1.(2009)。興建或籌建中旅館，http://t-hotel.tbroc.gov.tw/politics/prepare.asp?page=1&page_size=10， 20091119。  new window
圖書論文
1.Bowen, D. E.、Schneider, B.(1985)。Boundary-spanning-role employees and the service encounter: some guidelines for management and research。The service encounter。Lexington, MA：Lexington Public Health。  new window
2.Borman, Walter C.、Motowidlo, Stephan J.(1993)。Expanding the Criterion Domain to Include Elements of Contextual Performance。Personnel selection in organizations。Jossey-Bass。  new window
 
 
 
 
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