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題名：國營事業組織創新與績效之研究
書刊名：商業現代化學刊
作者：許耀昇／時台華／許蕙琳／賴美嬌
作者(外文)：Hus, Yao-sheng／Shih, Tai-hua／Sheu, Hwey-lin／Lai, Mei-chiao
出版日期：2012
卷期：6:4
頁次：頁229-246
主題關鍵詞：組織創新；標準化；組織績效；Organizational change；Organizational innovation；Standardization；Organizational performance
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:666
  • 點閱點閱:55
創新又為組織變革之關鍵所在，其最終目的不外乎提升組織之績效。然而標準化之作業效率亦普遍被企業奉行為提升組織績效之圭臬。但是這兩種觀點似乎有所衝突，一個是標榜自由發揮之創意與創新，一個是強調制式之作業程序。檢視先前文獻和理論，少有對此兩種矛盾之互動現象進行探討，因此，本研究欲探討組織創新對國營事業組織績效與顧客滿意度之影響，以及標準化對國營事業組織績效與顧客滿意度之影響，同時以標準化為節制變項，探討其對組織創新的節制效果。
We examine relationships between organizational innovation, the use of standardized work practices, and effectiveness (measured as both performance and customer satisfaction) among Government-Owned Enterprises. Despite the seemingly contradictory natures of innovation and standardized procedures, we would like to explore that they can be complementary. Specifically, standardization will be used to moderate the relationship between innovation and both organizational performance and customer satisfaction. We will explore how and when Government-Owned Enterprises can effectively employ both work practices.
期刊論文
1.Covin, J. G.、Slevin, D. P.(1989)。Strategic management of small firms in hostile and benign environment。Strategic Management Journal，10(1)，75-87。  new window
2.Damanpour, Fariborz(1987)。The Adoption of Technological, Administrative, and Ancillary Innovations: Impact of Organizational Factors。Journal of Management，13(4)，675-688。  new window
3.Damanpour, Fariborz(1991)。Organizational innovation: A meta-analysis of effect of determinants and moderators。Academy of Management Journal，34(3)，555-590。  new window
4.Damanpour, Fariborz、Szabat, Kathryn A.、Evan, William M.(1989)。The Relationship between Types of Innovation and Organizational Performance。Journal of Management Studies，26(6)，587-601。  new window
5.Pierce, Jon L.、Delbecq, Andre L.(1977)。Organization Structure, Individual Attitudes and Innovation。Academy of Management Review，2(1)，26-37。  new window
6.Woodman, Richard W.、Sawyer, John E.、Griffin, Ricky W.(1993)。Toward a theory of organizational creativity。The Academy of Management Review，18(2)，293-321。  new window
7.Damanpour, Fariborz、Evan, William M.(1984)。Organizational Innovation and Performance: The Problem of "Organizational Lag"。Administrative Science Quarterly，29(3)，392-409。  new window
8.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing，67(4)，420-450。  new window
9.Covin, Jeffrey G.、Slevin, Dennis P.(1991)。A Conceptual Model of Entrepreneurship as Firm Behavior。Entrepreneurship Theory and Practice，16(1)，7-26。  new window
10.Ostrom, Amy、Iacobucci, Dawn(1995)。Consumer Trade-Offs and the Evaluation of Services。Journal of Marketing，59(1)，17-28。  new window
11.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing，54(3)，68-81。  new window
12.Wolfe, Richard A.(1994)。Organizational innovation: Review, critique and suggested research directions。Journal of Management Studies，31(3)，405-431。  new window
13.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
14.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。  new window
15.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
16.Day, Ralph L.(1977)。Extending the concept of consumer satisfaction。Advances in Consumer Research，4(1)，149-154。  new window
17.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science，28(1)，168-174。  new window
18.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
19.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
20.許耀昇、許蕙琳、張淑昭、吳景明(2007)。以政府採購導入企業營運管理之研究。工業科技與管理學刊，1(2)。  延伸查詢new window
21.Damanpour, F.(1987)。The Adoption of Technologyical, Administrative, and Ancillary Innovations: Impact of Organizational Factors。Journal of Management，13(4)，675-688。  new window
22.Drazin, R.、Glynn, M.、Kazanjian, R.(1999)。Multilevel theorizing about creativity in organization。Academy of Management Review，24，286-307。  new window
會議論文
1.吳思華(1998)。知識流通對產業創新的影響。第七屆產業管理研討會，政治大學科技管理研究所、豐群基金會 。政治大學科技管理研究所。2-42。  延伸查詢new window
學位論文
1.程意詔(2004)。市場導向與內隱知識移轉對績效之影響(碩士論文)。國立台北科技大學。  延伸查詢new window
2.廖英杰(2005)。知識基礎資源、創業導向、學習導向對企業績效影響之實證研究(碩士論文)。國立成功大學。  延伸查詢new window
3.蔡啟通(1997)。組織因素、組織成員整體創造性與組織創新之關係(博士論文)。國立臺灣大學。new window  延伸查詢new window
4.許碧芬(1996)。組織結構與跨部門衝突關係之研究(博士論文)。國立臺灣大學。new window  延伸查詢new window
5.楊雨堯(2002)。國營事業民營化與員工組織行為之間關係的研究--以中油公司石化事業部為例。義守大學。  延伸查詢new window
圖書
1.Hammer, Michael、Champy, James(1993)。Reengineering Corporation。New York, N.Y.：Hapers Collins。  new window
2.Czepiel, J. A.(1974)。Perspective on customer satisfaction。New York：American Management Association。  new window
3.Robbins, S. P.(2006)。Essentials of organizational behavior。Upper Saddle River, NJ：Pearson Education。  new window
4.Amabile, T. M.、Collins, M. A.、Conti, R.、Phillips, E.、Picariello, M.、Ruscio, J.、Whitney, D.(1996)。Creativity in Context: Updates to the Social Psychology of Creativity。Boulder, Co：Westview Press。  new window
5.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY：McGraw-Hill。  new window
6.吳思華(1996)。策略九說：策略思考的本質。臺北：麥田出版社。new window  延伸查詢new window
7.Daft, R. L.(2004)。Organization Theory and Design。Cincinnati, OH：South-Western College Publishing。  new window
8.Day, George S.(1990)。Market driven strategy: processes for creating value。Free Press。  new window
9.Tidd, Joe、Bessant, John R.、Pavitt, Keith(2005)。Managing Innovation: Integrating Technological, Market and Organizational Change。John Wiley & Sons, Inc.。  new window
10.Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。  new window
11.Zeithaml, Valarie A.、Bitner, Mary Jo(2000)。Service marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
12.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
13.鄧東賓(1998)。人力管理。台北。  延伸查詢new window
14.Daft, R. L.(1982)。Bureaucratic versus Nonbureaucratic Structure in the Process of Innovation and Change。Perspectives in Organizational Sociology: Theory and Research。  new window
15.Daft, R. L.、Marcic, D.(2007)。Management: The New Workplace。  new window
16.Lander, F.、Brown, L. D.(1974)。Organization Development Review of Psychology。N.Y.。  new window
17.Michael, S. R.(1982)。Techniques of Organizational Change。New York：McGraw-Hill Book Co。  new window
18.Nelson, Debra L.、Quick, J. C.(2006)。Organization Behavior: Foundations, and Challenges。  new window
其他
1.毛治國(2001)。談中華電信的組織變革，新竹。  延伸查詢new window
 
 
 
 
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