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題名：建構直觀模糊品質機能展開模式於光學鏡頭產品開發設計
書刊名：品質學報
作者：洪國禎 引用關係／王靖欣／粘勝興／杜建平／王培寬／陳蓓／張維芳
作者(外文)：Hung, Kuo-chen／Wang, Ching-hsin／Nien, Sheng-hsing／Tu, Chien-ping／Wang, Pei-kuan／Chen, Pei／Chang, Wei-fang
出版日期：2012
卷期：19:6
頁次：頁581-601
主題關鍵詞：直觀模糊集；品質機能展開；Kano方法；顧客滿意度；OWA運算子；Intuitionistic fuzzy sets；Quality function deployment；QFD；Kano model；Customer satisfaction；Ordered weighted averaging operator；OWA operator
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:17
  • 點閱點閱:48
面對全球化的競爭，顧客滿意是今日企業達成永續經營及獲利的一項重要議題，其中品質機能展開（Quality Function Deployment, QFD）可將顧客聲音納入產品技術研發與規格訂製需求之中，確保產品符合顧客的滿意度。但礙於QFD規劃過程中，存在許多不確定性與語意模糊的因素存在，囿於這些存在的不精確資訊並不適用傳統QFD方法處理。因此，本研究提出直觀模糊QFD與Kano模式用以適當的處理顧客需求於產品設計上。而在本研究方法中，首先應用直觀模糊於品質機能展開的產品設計開發過程，並以順序權重平均法（Ordered Weighted Averaging, OWA）計算綜合權重分數，另以Kano二維品質概念模型觀點處理顧客需求（Customer Requirements, CRs）與產品設計需求（Design Requirements, DRs）的關係矩陣，使產品設計能更專注於產品品質上。最後以光學鏡頭產品設計為例，驗證直觀模糊集結合品質機能展開應用的分析，用以提供相關產業於產品開發設計時的參考。
Customer satisfaction is a prominent issue for enterprises in being sustainable and making profit. In particular, quality function deployment (QFD) incorporates the voice of customers into product research and development and custom specifications requirements to fulfill customer satisfaction. However, during the QFD planning process, the uncertainty and ambiguities of customer requirements (CRs) have revealed that the conventional QFD method was not considered applicable for the existent imprecise information. Thus, this study used intuitionistic fuzzy QFD and Kano model to appropriately apply customer requirements to product design. For research methods, we applied intuitionistic fuzzy sets to the development process of product design of QFD. Ordered weighted averaging (OWA) was used in the calculation of weighted scores. Additionally, Kano's two-dimensional quality model was employed to process the relationship matrix between CRs and design requirements (DRs). Last, the study conducted a case study on optical lens design that verifies the analysis on the integration of intuitionistic fuzzy sets with QFD applications. The results could serve as a reference for related industries in future product development and design.
期刊論文
1.Bottani, Eleonora、Rizzi, Antonio(2006)。Strategic management of logistics service: A fuzzy QFD approach。International Journal of Production Economics，103(2)，585-599。  new window
2.Chan, Lai-Kow、Wu, Ming-Lu(2005)。A Systematic Approach to Quality Function Deployment with a Full Illustrative Example。Omega，33(2)，119-139。  new window
3.Kwong, Chun-Kit、Hua-Sheng Bai(2003)。Determining the Importance Weights for The Customer Requirements in QFD Using a Fuzzy AHP With an Extent Analysis Approach。HE Transactions，35(7)，367-377。  new window
4.Chen, L. H.、Ko, W. C.(2009)。Fuzzy approaches to quality function deployment for new product design。Fuzzy Sets and Systems，160(18)，2620-2639。  new window
5.Kahraman, C.、Ertay, T.、Büyüközkan, G.(2006)。A fuzzy optimization model for QFD planning process using analytic network approach。European Journal of Operational Research，171(2)，390-411。  new window
6.Boran, Fatih Emre、Genç, Serkan、Kurt, Mustafa、Akay, Diyar(2009)。A Multi-Criteria Intuitionistic Fuzzy Group Decision Making for Supplier Selection with TOPSIS Method。Expert Systems with Applications，36(8)，11363-11368。  new window
7.Wasserman, G. S.(1993)。On How to Prioritize Design Requirements During The QFD Planning Process。IIE Transactions，25(3)，59-65。  new window
8.Zhang, Z.、Chu, X.(2009)。Fuzzy group decision-making for multi-format and multi-granularity linguistic judgments in quality function deployment。Expert Systems with Applications，36，9150-9158。  new window
9.Gau, W.-L.、Buehrer, D. J.(1993)。Vague Sets。IEEE Transactions on Systems, Man, and Cybernetics，23(2)，610-614。  new window
10.Li, D. F.(2005)。Multiattribute Decision Making Models and Methods Using Intuitionistic Fuzzy Sets。Journal of Computer and System Sciences，70(1)，73-85。  new window
11.Liu, H. W.、Wang, G. J.(2007)。Multi-criteria Decision-making Methods Based on Intuitionistic Fuzzy Sets。European Journal of Operational Research，179(1)，220-233。  new window
12.Atanassov, K. T.(1986)。Intuitionistic Fuzzy Sets。Fuzzy Sets and Systems，20(1)，87-96。  new window
13.徐村和、朱國明、詹惠君(20011200)。模糊語意尺度之研究。企業管理學報，51，27-52。new window  延伸查詢new window
14.Zadeh, Lotfi Asker(1965)。Fuzzy sets。Information and Control，8(3)，338-353。  new window
15.狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質，14(2)，147-156。  延伸查詢new window
會議論文
1.Lyman, D.(1990)。Deployment Normalization。The 2nd Symposium on Quality Function Development，ASQC, ASI, and GOAL/QPC 。Dearborn, MI。307-315。  new window
其他
1.Ayağ, Z.(2005)。A fuzzy AHP-based simulation approach to concept evaluation in a NPD environment。  new window
2.Bottani, E.(2009)。A fuzzy QFD approach to achieve agility。  new window
3.Büyüközkan, G. and Feyzioğlu, O.(2004)。A fuzzy-logic-based decision-making approach for new product development。  new window
4.Büyüközkan, G., Feyzioğlu, O., and Ruan, D.(2007)。Fuzzy group decision-making to multiple preference formats in quality function deployment。  new window
5.Chan, L. K., Kao, H. P., and Wu, M. L.(1999)。Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods。  new window
6.Chang, K. H., Cheng, C. H., and Chang, Y. C.(2010)。Reprioritization of failures in a silane supply system using an intuitionistic fuzzy set ranking technique。  new window
7.Chen, C. Y., Chen, L. C., and Lin, L.(2004)。Methods for processing and prioritizing customer demands in variant product design。  new window
8.Chen, L. H. and Weng, M. C.(2006)。An evaluation approach to engineering design in QFD processes using fuzzy goal programming models。  new window
9.Chen, R. Y.(2009)。A problem-solving approach to product design using decision tree induction based on intuitionistic fuzzy。  new window
10.Chen, Y., Fung, R. Y. K., and Tang, J.(2006)。Rating technical attributes in fuzzy QFD by integrating fuzzy weighted average method and fuzzy expected value operator。  new window
11.Chountas, P., Rogova, E., and Atanassov, K.(2011)。The notion of H-IFS: an approach for enhancing the OLAP capabilities in oracle10g。  new window
12.Filev, D. and Yager, R. R.(1998)。On the issue of obtaining OWA operator weights。  new window
13.Fung, R. Y. K., Chen, Y., and Tang, J.(2006)。Estimating the functional relationships for quality function deployment under uncertainties。  new window
14.Fung, R. Y. K., Popplewell, K., and Xie, J.(1998)。An intelligent hybrid system for customer requirements analysis and product attribute targets determination。  new window
15.Gong, Z. W., Li, L. S., Forrest, J., and Zhao, Y.(2011)。The optimal priority models of the intuitionistic fuzzy preference relation and their application in selecting industries with higher meteorological sensitivity。  new window
16.Hung, K. C.(2011)。Evaluating quality of service in the hotel industry: a novel intuitionistic fuzzy MCDM approach。  new window
17.Hung, K. C., Yang, G. K., Chu, P., and Jin, W. T. H.(2008)。An enhanced method and its application for fuzzy multi-criteria decision making based on vague sets。  new window
18.Jia, G. Z. and Bai, M.(2011)。An approach for manufacturing strategy development based on fuzzy- QFD。  new window
19.Khademi-Zare, H., Zarei, M., Sadeghieh, A., and Owlia, M. S.(2010)。Ranking the strategic actions of Iran mobile cellular telecommunication using two models of fuzzy QFD。  new window
20.Lai, X., Xie, M., Tan, K. C., and Yang, B.(2008)。Ranking of customer requirements in a competitive environment。  new window
21.Lee, W.(2009)。An enhanced multicriteria decision-making method of machine design schemes under interval-valued intuitionistic fuzzy environment。  new window
22.Li, D. F.(2010)。Multiattribute decision making method based on generalized OWA operators with intuitionistic fuzzy sets。  new window
23.Li, J., Zhang, H. C., and Lin, Z.(2009)。Asymmetric negotiation based collaborative product design for component reuse in disparate products。  new window
24.Liu, S. T.(2005)。Rating design requirements in fuzzy quality function deployment via a mathematical programming approach。  new window
25.Lu, S.(2011)。Research on the methods of suppliers selection in the context of e-commerce。  new window
26.Nepal, B., Monplaisir, L., and Singh, N.(2005)。Integrated fuzzy logic-based model for product modularization during concept development phase。  new window
27.Rouyendegh, B. D.(2011)。The DEA and intuitionistic fuzzy TOPSIS approach to departments’ performances: a pilot study。  new window
28.Vanegas, L. V. and Labib, A. W.(2001)。A fuzzy quality function deployment (FQFD) model for deriving optimum targets。  new window
29.Wang, J., Sun, Y., Kang, J., and Liu, D.(2010)。The intuitionistie fuzzy sets on evaluation of risks in projects of enterprise’s informationization。  new window
30.Wei, G. W.(2008)。Maximizing deviation method for multiple attribute decision making in intuitionistic fuzzy setting。  new window
31.Wong, B. K. and Lai, V. S.(2011)。A survey of the application of fuzzy set theory in production and operations management: 1998-2009。  new window
 
 
 
 
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