Educational institutes are the primary source of service personnel; many institutes focus on developing the professional capacity of future service industry personnel, investing considerable resources into the construction of scenarios that provide their students with work experience opportunities, such as teaching hotels or restaurants. Students can thereby gain experience and enhance their abilities, meeting the demand for professionalism in the tourism and service industries. Previous studies on service quality have been limited by the application of qualitative methods. To address these shortcomings, this study developed a critical to quality (CTQ) assessment matrix, regression equation and factor analysis to gauge the satisfaction of customers with service quality. This quantitative approach enables researchers to determine the scope of the issue and derive clear and practicable objectives. Researchers demonstrated the effectiveness of the proposed Six-sigma management framework through the investigation of service quality in a teaching café. This matrix could serve as a reference for related industries in improving service quality and performance.