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D.(1989)。Construct validity of the Maslach burnout inventory: A critical review and reconceptualization.。 | 21. | Lease, S. H.(1998)。Annual review, 1993-1997: Work attitudes and outcomes.。 | 22. | Lee, J., & Ok, C.(2012)。Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor.。 | 23. | Rafaeli, A.(1989)。When cashiers meet customers: An analysis of the role of supermarket cashiers.。 | 24. | Rafaeli, A.(1989)。When clerks meet customers: A test of variables related to emotional expressions on the job.。 | 25. | Rutter, D. R.,& Fielding, P. J.(1988)。Sources of occupational stress: An examination of British prison officers.。 | 26. | Seymour, D.(2000)。Emotional labour: A comparison between fast food and traditional service work.。 | 27. | Sharpe, E. K.(2005)。“Going above and beyond:” The emotional labor of adventure guides.。 | 28. | Sohn, H.-K., & Lee, T. J.(2012)。Relationship between HEXACO personality factors and emotional labour of service providers in the tourism industry.。 | 29. | Sutton, R. I., & Rafaeli, A.(1988)。Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores.。 | 30. | Williams, C.(2003)。Sky service: The demands of emotional labour in the airline industry.。 | 31. | Yang, F.-H., & Chang, C.-C.(2008)。Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey.。 | 32. | Zapf, D., Seifert, C., Schmutte, B., Mertini, H., & Holz, M.(2001)。Emotion work and job stressors and their effects on burnout.。 | 圖書論文1. | Hobfoll, S. E.、Freedy, J.(1993)。Conservation of resources: A general stress theory applied to burnout。Professional burnout: Recent developments in theory and practice。Washington, DC:Taylor & Francis。 | |
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