期刊論文1. | 陳耀茂(199708)。談TQM應具備的條件與重要事項。品質管制月刊,40-41。 延伸查詢![new window](/gs32/images/newin.png) |
2. | 楊清秀(199602)。全方位品質管理的十項要則。品質管制月刊,47-49。 延伸查詢![new window](/gs32/images/newin.png) |
3. | Amsdem, R. T.、Amsdem, D. M.、Ferratt, T. W.(1996)。TQM: Core Paradigm Changes。Business Horizons,39(6),6-14。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
4. | Berman, E. L.(2000)。Look to Internal Customers for Satisfaction。Industrial Management,42(6),5。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
5. | Bobrow, E. E.(1991)。Reps and Recognition: Understanding What Motivates。Sales and Marketing Management,143(11),82-86。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
6. | Bowen, D. E.、Lawler, E. E.(1992)。Total Quality-oriented Human Resource Management。Organization Dynamics,20(2),29-41。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
7. | Burr, J. T.(199303)。A New Name for a Not-So-New Concept。Quality Progress,87-88。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
8. | Buzacott, J. A.(1995)。A Perspective on New Paradigms in Manufacturing。Journal of Manufacturing Systems,14(2),118-125。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
9. | Clinton, R. J.、Williamson, S.、Bethke, A. L.(1994)。Implementing Total Quality Management: The Role of Human Resource Management。SAM Advanced Management Journal,59(2),10-16。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
10. | Dahlgaard, J. J.、Dahlgaard, S. M. P.(1999)。Integrating Business Excellence and Innovation Management: Developing a Culture for Innovation, Creativity and Learning。Total Quality Management,10(4/5),465-472。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
11. | Dohbins, R. D.(1995)。A Failure of Methods, Not Philosophy。Quality Progress,28(7),31-33。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
12. | Elbo, R. A. H.(199912)。In the Workplace: TQM and Labor Relations。Businessworld,1-3。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
13. | Eskildsen, J. K.、Dahlgaard, J. J.(2000)。A Causal Model for Employee Satisfaction。Total Quality Management,11(8),1081-1094。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
14. | Irani, Z.、Sharp, J. N.(1997)。Integrating Continuous Improvement and Innovation into a Corporate Culture: A Case Study。Technovation,17(4),199-206。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
15. | Keys, D. E.(1991)。Five Critical Barriers To Successful Implementation of JIT and Total Quality Control。Industrial Engineering,23(1),22-25。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | Lam, S. S. K.(1995)。Total Quality Management Programs and Job Satisfaction in Hong Kong。International Journal of Management,12(1),96-101。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
17. | Ludeman, K.(199212)。Using Employee Surveys to Revitalize TQM。Training,51-57。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | Madu, C. N.、Kuei, C. H.(199509)。The View of Quality: Middle Managers' Perspectives。Industrial Management,20-22。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
19. | Miller, J. A.(199211)。Training Required to Support Total Quality Management。CMA Magazine,29。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
20. | Pelletier, B. P.、Rahim, M. A.(1993)。Total Quality Management and Drawbacks of Incentive System: Fact or Fallacy?。Industrial Management,35(1),4-6。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
21. | Persico, J. Jr.(198901)。Team Up for Quality Improvement。Quality Progress,33。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
22. | Scotti, R.、Cohen, S.、Toppert, B.、DeSantas, M.(1993)。TQM and Participative Management Issues。Public Manager,22(3),70-72。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
23. | Shea, C. M.、Howell, J. M.(1998)。Organizational Antecedents to the Successful Implementation of Total Quality Management: A Social Cognitive Perspective。Journal of Quality Management,3(1),3-24。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
24. | Stratton, B.(1991)。The Value of Implementing Quality。Quality Progress,25(7),70-71。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
25. | Strebel, P.(1996)。Why Do Employees Resist Change?。Harvard Business Review,74(3),86-92。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
26. | Sullivan, L. P.(198605)。The Seven Stages in Company-wide Quality Control。Quality Progress,78。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
27. | Utley, Dawn R.、Weatbrook, Jerry P. E.、Turner, Susan G.(1997)。The Relationship Between Herzberg's Two-Factor Theory and Quality Improvement Implementation。Engineering Management Journal,9(3),5-13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
28. | Wilkinson, A.、Allen, P.、Snape, E.(1991)。TQM and the Management of Labour。International Journal of Manpower,12(6),35-42。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
29. | Witherill, J. W.、Kolak, J.(199605)。Is Corporate Re-Engineering Hurting Your Employees?。Professional Safety,28-32。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
30. | Zeitz, Gerald、Johannesson, Russell、Ritchie, J. Edgar Jr.(1997)。An Employee Survey Measuring Total Quality Management Practices and Culture。Group and Organization Management,22(4),414-444。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
31. | Garvin, David A.(1984)。What Does "Product Quality" Really Mean?。MIT Sloan Management Review,26(1),25-43。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
32. | 黃英忠、林哲宏(19961200)。員工對全面品質管理的知覺與工作生活品質之相關研究。品質學報,3(1),1-17。 延伸查詢![new window](/gs32/images/newin.png) |
33. | Saraph, Jayant V.、Benson, P. George、Schroeder, Roger G.(1989)。An Instrument for Measuring the Critical Factors of Quality Management。Decision Sciences,20(4),810-829。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
34. | 盧淵源、吳雪馥、張存金(19950500)。全面品質管理關鍵成功因素之研究。品質學報,2(1),77-100。 延伸查詢![new window](/gs32/images/newin.png) |
35. | Dow, D.、Samson, D.、Ford, S.(1999)。Exploding the myth: Do all quality management practices contribute to superior quality performance?。Production and Operations Management,8(1),1-27。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
36. | 黃國隆(19820600)。領導方式、工作特性、成就動機、內外控、專斷性與教師工作滿足的關係。教育與心理研究,5,47-75。 延伸查詢![new window](/gs32/images/newin.png) |