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題名:雲端ERP系統服務品質與持續使用意圖之研究
書刊名:電子商務學報
作者:許麗玲 引用關係陳至柔 引用關係陳澔輝
作者(外文):Hsu, Li-lingChen, Chih-jouChen, Hao-huei
出版日期:2013
卷期:15:2
頁次:頁195-233
主題關鍵詞:軟體即服務服務品質期望確認理論持續使用意圖Software as a serviceService qualityExpectation confirmation theoryContinuous usage intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:0
  • 點閱點閱:258
期刊論文
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3.Chiu, C. M.、Huang, H. Y.、Yen, C. H.(2010)。Antecedents of trust in online auctions。Electronic Commerce Research and Applications,9(2),148-159。  new window
4.Webb, H. W.、Webb, L. A.(2004)。SiteQual: An Integrated Measure of Web Site Quality。The Journal of Enterprise Information Management,17(6),430-440。  new window
5.Alexander, B.、Koufaris, M.、Hess, T.(2012)。Service quality in software-as-a-service: Developing the SaaS-Qual measure and examining its role in usage continuance。Journal of Management Information Systems,28(3),85-126。  new window
6.Bordia, P.、Hobman, E.、Jones, E.、Gallois, C.、Callan, V. J.(2004)。Uncertainty during organisational change: Types, consequences and management strategies。Journal of Business and Psychology,18(4),507-532。  new window
7.Chang, H. H.、Chen, F. P.(2010)。The influence of E-S-QUAL’s dimensions on customer satisfaction and purchase intentions: The case of technology university students。Electronic Commerce Studies,8(3),379-406。  new window
8.Gummerus, J.、Liljander, V.、Pura, M.、van Riel, A(2004)。Customer loyalty to contentbased Web sites: The case of an online health care service。Journal of Services Marketing,18(3),175-186。  new window
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18.Caruana, Albert、Pitt, Leyland、Berthon, Pierre(1999)。Excellence-Market Orientation Link: Some Consequences for Service Firms。Journal of Business Research,44(1),5-15。  new window
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20.Kettinger, W. J.、Lee, C. C.(2005)。Zone of Tolerance: Alternative Scales for Measuring Information Systems Service Quality。MIS Quarterly,29(4),607-623。  new window
21.Loiacono, E. T.、Watson, R. T.、Goodhue, D. L.(2007)。WebQual: An instrument for consumer evaluation of web sites。International Journal of Electronic Commerce,11(3),51-87。  new window
22.Ma, Q.、Pearson, J. M.、Tadisina, S.(2005)。An exploratory study into factors of service quality for application service providers。Information and Management,42(8),1067-1080。  new window
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24.Parasuraman, A.、Zeithaml, V. A.、Malhotra, A.(2005)。Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research,7(3),213-233。  new window
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27.Swaid, S. I.、Wigand, R. T.(2009)。Measuring the Quality of E-Service: Scale Development and Initial Validation。Journal of Electronic Commerce Research,10(1),13-28。  new window
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30.Lin, C. S.、Wu, S.、Tsai, R. J.(2005)。Integrating perceived playfulness into expectationconfirmation model for web portal context。Information & Management,42(5),683-693。  new window
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33.Liao, C.、Chen, J. L.、Yen, D. C.(2007)。Theory of planned behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model。Computers in Human Behavior,23(6),2804-2822。  new window
34.Gounaris, Spiros P.、Venetis, K.(2002)。Trust in industrial service relationships: behavioral consequences, antecedents and the moderating effect of the duration of the relationship。Journal of Services Marketing,16(7),636-655。  new window
35.Corbitt, Brian J.、Thanasankit, Theerasak、Yi, Han(2003)。Trust and E-commerce: A Study of Consumer Perceptions。Electronic Commerce Research and Applications,2(3),203-215。  new window
36.Yang, Z.、Fang, X.(2004)。Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services。International Journal of Service Industry Management,15(3),302-326。  new window
37.Yu, C. H.、Chang, H. C.、Huang, G. L.(2006)。A Study of Service Quality: Customer Satisfaction and Loyalty in Taiwanese Leisure Industry。The Journal of American Academy of Business,9(1),126-132。  new window
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40.Hong, S. C.、Goo, Y. J. J.(2004)。A causal model of customer loyalty in professional service firms: An empirical study。International Journal of Management,21(4),531-540。  new window
41.de Ruyter, Ko D.、Bloemer, Jose、Peetets, Pascal(1997)。Merging service quality and service satisfaction: An empirical test of an integrative model。Journal of Economic Psychology,18(4),387-406。  new window
42.Dabholkar, Pratibha A.、Shepherd, C. David、Thorpe, Dayle I.(2000)。A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through A Longitudinal Study。Journal of Retailing,76(2),139-173。  new window
43.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1991)。Understanding Customer Expectations of Service。Sloan Management Review,32(3),39-48。  new window
44.Chiou, Jyh-Shen、Droge, Cornelia、Hanvanich, Sangphet(2002)。Does Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。  new window
45.Berry, Leonard L.(2000)。Cultivating Service Brand Equity。Journal of the Academy of Marketing Science,28(1),128-137。  new window
46.Steenkamp, Jan-Benedict E. M.(1990)。Conceptual Model of the Quality Perception Process。Journal of Business Research,21(4),309-333。  new window
47.Bloemer, J.、Ruyter, K. D.、Peeters, P.(1998)。Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction。International Journal of Bank Marketing,16(7),276-286。  new window
48.Petter, S.、Straub, D.、Rai, A.(2007)。Specifying formative constructs in information systems research。Management Information Systems Quarterly,31(4),623-656。  new window
49.Roca, J. C.、Chiu, C.-M.、Martínez, F. J.(2006)。Understanding E-Learning Continuance Intention: An Extension of the Technology Acceptance Model。International Journal of Human-Computer Studies,64(8),683-696。  new window
50.Benlian, A.、Hess, T.、Buxmann, P.(2009)。Drivers of SaaS-adoption: An empirical study of different application types。Business & Information Systems Engineering,1(5),357-369。  new window
51.Kim, B.、Han, I.(2009)。The Role of Trust Belief and Its Antecedents in a Community-Driven Knowledge Environment。Journal of the American Society for Information Science and Technology,60(5),1012–1026。  new window
52.Kern, T.、Kreijger, J.、Willcocks, L.(2002)。Exploring ASP as sourcing strategy: Theoretical perspectives, propositions for practice。Journal of Strategic Information Systems,11(2),153-177。  new window
53.Armstrong, J. S.、Overton, T. S.(1997)。Estimating non-response bias in mail surveys。Journal of Marketing Research,14(3),396-402。  new window
54.Hayashi, A.、Chen, C.、Ryan, T.、Wu, J.(2004)。The role of social presence and moderating role of computer self efficacy in predicting the continuance usage of e-learning systems。Journal of Information Systems Education,15(2),139-154。  new window
55.Hurley, R. F.、Estelami, H.(1998)。Alternatives Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context。Journal of the Academy of Marketing Science,26(3),209-221。  new window
56.Bingi, Prasad、Sharma, Maneesh K.、Godla, Jayanth K.(1999)。Critical issues affecting an ERP implementation。Information Systems Management,16(3),30-36。  new window
57.Ranaweera, C.、Prabhu, J.(2003)。The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting。International Journal of Service Industry Management,14(4),374-395。  new window
58.Floh, A.、Treiblmaier, H.(2006)。What keeps the e-banking customer loyal? Amultigroup analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry。Journal of Electronic Commerce Research,7(2),97-109。  new window
59.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
60.McKinney, Vicki、Yoon, Kanghyun、Zahedi, Fatemeh Mariam(2002)。The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach。Information Systems Research,13(3),296-315。  new window
61.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
62.Taylor, Shirley、Todd, Peter A.(1995)。Understanding information technology usage: A test of competing models。Information Systems Research,6(2),144-176。  new window
63.Rai, Arun、Lang, Sandra S.、Welker, Robert B.(2002)。Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis。Information Systems Research,13(1),50-69。  new window
64.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。  new window
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71.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
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74.Kang, Y. S.、Hong, S.、Lee, H.(2009)。Exploring continued online service usage behavior: The roles of self-image congruity and regret。Computers in Human Behavior,25(1),111-122。  new window
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84.Ribbink, Dina、van Riel, Allard C. R.、Liljander, Veronica、Streukens, Sandra(2004)。Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet。Managing Service Quality: An International Journal,14(6),446-456。  new window
85.Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing,79(3),183-198。  new window
86.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
87.Yoon, S.-J.(2002)。The antecedents and consequences of trust in online-purchase decisions。Journal of Interactive Marketing,16(2),47-63。  new window
88.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
89.Olsen, Svein Ottar(2002)。Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty。Journal of the Academy of Marketing Science,30(3),240-249。  new window
90.Devaraj, Sarv、Fan, Ming、Kohli, Rajiv(2002)。Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics。Information Systems Research,13(3),316-333。  new window
91.Hsu, Chin-Lung、Lu, Hsi-Peng(2004)。Why do people play on-line games? An extended TAM with social influences and flow experience。Information & Management,41(7),853-868。  new window
92.Hellier, Phillip K.、Geursen, Gus M.、Carr, Rodney A.、Rickard, John A.(2003)。Customer repurchase intention: A general structural equation model。European Journal of Marketing,37(11/12),1762-1800。  new window
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98.Hansemark, Ove C.、Albinsson, Marie(2004)。Customer satisfaction and retention: The experiences of individual employees。Managing Service Quality: An International Journal,14(1),40-57。  new window
99.Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly,25(3),351-370。  new window
100.Bhattacherjee, Anol L.(2001)。An Empirical Analysis of the Antecedents of Electronic Commerce Service Continuance。Decision Support Systems,32(2),201-214。  new window
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會議論文
1.Saaksjarvi, M.、Lassila, A.、Nordstrom, H(2005)。Evaluating the software as a service business model: From CPU time-sharing to online innovation sharing。Proceedings of the IADIS International Conference e-Society。Qawra, Malta。  new window
2.Bennett, K.、Layzell, P.、Budgen, D.、Brereton, P.、Macaulay, L.、Munro, M.(2000)。Service-based software: the future for flexible software。Proceedings of The Asia-Pacific Software Engineering Conference (APSEC 2000)。National University of Singapore, Singapore。  new window
研究報告
1.Gillan, C.、Graham, S.、Levitt, M.、McArthur, J.、Murray,S.、Turner, V.、Villars, R.、Whalen, M. M.(1999)。The ASP's Impact on the IT Industry: An IDC-Wide Opinion (No. 20323)。MA, USA:International Data Corporation。  new window
學位論文
1.呂宗正(2009)。探討軟體服務化(SaaS)能否突破軟體開發的困境-以企業內部HRIS隨選軟體服務為例(碩士論文)。國立高雄第一科技大學,台灣,高雄。  延伸查詢new window
圖書
1.Rudie, M. J.、Wansley, H. B.(1985)。The Merrill Lynch quality program。Services marketing in a changing environment。Chicago, IL:American Marketing Association。  new window
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其他
1.資策會產業情報研究所(2011)。2012 年台灣雲端運算產業仍呈現上漲趨勢,http://mic.iii.org.tw/aisp/pressroom/press01_pop.asp?sno=284&type1=2, 2011/10/13。  延伸查詢new window
2.何佩珊(20101012)。MIC:2013 年全球雲端市場規模將達375 億美元,http://www.moneydj.com/kmdj/news/newsviewer.aspx?a=9d12283f-798e-4e1f-8ea4-2a1b9d8d9308。  延伸查詢new window
3.Gartner(2008)。Gartner highlights key predictions for IT organisations and users in 2008 and beyond,http://www.gartner.com/it/page.jsp?id=593207, 2008/01/31。  new window
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5.Rönkkö, M.,Ylitalo, J.,Peltonen, J.,Parkkila, K.,Valtakoski, A.,Koivisto, N.,Mutanen, O. P.(2010)。Software industry survey 2010,http://www.softwareindustrysurvey.org/ReportFinland2010.pdf, 2010/11/19。  new window
6.Ringle, C.M.,Wende, S.,Will, A.(2005)。SmartPLS (Version 2.0 M3),Hamburg, Germany:SmartPLS。  new window
圖書論文
1.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL:Rand McNally Press。  new window
2.Lewis, Robert C.、Booms, Bernard H.(1983)。The marketing aspects of service quality。Emerging Perspectives on Services Marketing。American Marketing Association。  new window
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