期刊論文| 1. | Wu, H. H.、Shyu, J. W.、Tang, Y. T.(2009)。A case of applying importance-performance analysis in identifying key success factors to develop marketing strategies。Quality & Quantity，44(6)，1207-1218。   |
| 2. | 胡哲生、黃泰元、何苔麗(20101200)。金融海嘯後建構東協加--區域市場內產業網路的策略芻議。商略學報，2(4)，231-248。 延伸查詢 |
| 3. | Das, D.、Mukherjee, K.(2008)。Development of an AHP-QFD framework for designing a tourism product。International Journal of Services and Operations Management，4(3)，321-344。 |
| 4. | Deng, W.、Kuo, Y.、Chen, W.(2008)。Revised importance-performance analysis: Three-factor theory and benchmarking。The Service Industries Journal，28(1)，37-51。 |
| 5. | Drew, J. R.(1994)。Seven steps to strategic quality planning。Quality Digest，14(6)，34-37。 |
| 6. | Fabio, D. F.、Antonella, P.(2010)。A multiple choice decision analysis: An integrated QFD-AHP model for the assessment of customer needs。International Journal of Engineering, Science and Technology，2(9)，25-38。 |
| 7. | Köksal, G.、Eğitman, A.(1998)。Planning and design of industrial engineering education quality。Computers & Industrial Engineering，35(3)，639-642。 |
| 8. | Lam, K.、Zhao, X.(1998)。An application of quality function deployment to improve the quality of teaching。International Journal of Quality & Reliability Management，15(4)，389-413。 |
| 9. | Partovi, F. Y.(1999)。A quality function deployment approach to strategic capital budgeting。The Engineering Economist，44(3)，239-260。 |
| 10. | Bhattacharya, A.、Sarkar, B.、Mukherjee, S. K.(2005)。Integrating AHP with QFD for robot selection under requirement perspective。International Journal of Production Research，43(17)，3671-3685。 |
| 11. | Myers, I. A.、Alpert, J. H.(1968)。Determinant buying attitudes: meaning and measurement。Journal of Marketing，32(4)，13-20。 |
| 12. | Li, Y.、Tang, J.、Luo, X.、Xu, J.(2009)。An Integrated Method of Rough Set, Kano's Model and AHP for Rating Customer Requirements' Final Importance。Expert Systems with Applications，36(3 part 2)，7045-7053。 |
| 13. | Lin, M.-C.、Wang, C.-C.、Chen, M.-S.、Chang, C. A.(2008)。Using AHP and TOPSIS Approaches in Customer-Driven Product Design Process。Computers in Industry，59(1)，17-31。 |
| 14. | 吳啟絹、廖述賢、胡大謙、楊旻儒(20101200)。吸收能力、知識移轉、組織學習與競爭優勢之關聯性研究。商略學報，2(4)，269-292。 延伸查詢 |
| 15. | Chan, Lai-Kow、Wu, Ming-Lu(2002)。Quality function deployment: a literature review。European Journal of Operational Research，143(3)，463-497。 |
| 16. | Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing，41(1)，77-79。 |
| 17. | Kwong, C. K.、Bai, H.(2002)。A Fuzzy AHP Approach to the Determination of Importance Weights of Customer Requirements in Quality Function Deployment。Journal of Intelligent Manufacturing，13(5)，367-377。 |
| 18. | 楊錦洲(19930500)。二維品質模式在服務品質上之應用。品質管制月刊，29(5)，27-33。 延伸查詢 |
| 19. | 林公孚(20070400)。全面品質管理策略之實施。品質月刊，43(4)，19-24。 延伸查詢 |
| 20. | Matzler, Kurt、Sauerwein, Elmar、Heischmidt, Kenneth A.(2003)。Importance-performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction。The Service Industries Journal，23(2)，112-129。 |
| 21. | Hauser, John R.、Clausing, Don(1988)。The house of quality。Harvard Business Review，66(3)，63-73。 |
| 22. | Ho, William(2008)。Integrated analytic hierarchy process and its applications--A literature review。European Journal of Operational Research，186(1)，211-228。 |
| 23. | 胡憲倫、許家偉、蒲彥穎(20061100)。策略的企業社會責任：企業永續發展的新課題。應用倫理研究通訊，40，37-50。 延伸查詢 |
| 24. | Hsiao, S. W.(2002)。Concurrent design method for developing a new product。International Journal of Industrial Ergonomics，29(1)，41-55。 |
| 25. | Chuang, P. T.(2001)。Combining the analytic hierarchy process and quality function deployment for a location decision from a requirement perspective。International Journal Advanced Manufacturing Technology，18(11)，842-849。 |
| 26. | Hanumaiah, N.、Ravi, B.、Mukherjee, N. P.(2006)。Rapid Hard Tooling Process Selection Using QFD-AHP Methodology。Journal of Manufacturing Technology Management，17(3)，332-350。 |
| 27. | Terziovski, M.、Power, D.、Sohal, A. S.(2003)。The longitudinal effects of the ISO 9000 certification process on business performance。European Journal of Operational Research，146(3)，580-595。 |
圖書| 1. | 胡雲宏(2007)。射出成形寶典：現場實務運用工具書。塑膠工業技術發展中心。 延伸查詢 |
| 2. | Besterfield, D. H.、Besterfield-Michna, C.、Besterfield, G. H.、Besterfield-Sacre, M.(2003)。Total Quality Management。Upper Saddle River, NJ：Prentice Hall。 |
| 3. | Juran, J. M.(1988)。Juran on planning for quality。New York：Free Press。 |
| 4. | Saaty, T. L.(1998)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。New York：McGraw-Hill International Book Co.。 |
| 5. | Krajewski, L. J.、Ritzman, L. P.(1999)。Operations Management: Strategy and Analysis。Prentice-Hall, Inc.。 |
| 6. | 陳寬裕、王正華(2010)。論文統計分析實務--SPSS與AMOS的運用。臺北市：五南。 延伸查詢 |