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題名:學校行銷策略、學校品牌形象與家長滿意度之相關研究
書刊名:明道學術論壇
作者:余美惠陳斐娟 引用關係
作者(外文):Yu, Mei-hueiChen, Fei-jean
出版日期:2012
卷期:8:2
頁次:頁3-23
主題關鍵詞:國小家長學校行銷策略學校品牌形象家長滿意度Elementary schoolParentsSchool marketing strategySchool brand imageParental satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:129
  • 點閱點閱:58
提升家長對學校的滿意度為國小學校經營的重要課題,探討國小家長對學校行銷策略及學校品牌形象的知覺有助於了解提升家長滿意度的的助力及問題,然而相關研究甚少。本研究聚焦探討國小家長的學校行銷策略、學校品牌形象與家長滿意度知覺狀況及彼此間之相關情形和預測分析,結果顯示學校行銷策略整體現況為中上程度,以「通路策略」層面最高;經驗性品牌形象知覺優於功能性和象徵性品牌形象;在家長滿意度上,對教學品質最為滿意。整體學校行銷策略、學校品牌形象與家長滿意度會因家長教育程度、學校地區背景因素不同而有顯著差異;學校行銷策略、學校品牌形象與家長滿意度彼此間有中度至高度正相關存在,且學校行銷策略與學校品牌形象二者皆對家長滿意度具有預測力,以「經驗性品牌形象」最具預測力。
study aimed to investigate school marketing strategy, school brand image and school safisfaction of elementary schools' parental perception in Changhua County. Instrument employed in the study were questionnaires. The participants were 516 parents of the 100 academic year public elementary schools in Changhua County. The method of analysis used were SPSS 12.0 including descriptive statistic, ANOVA, Pearson product-moment correlation and Stepwise multiple regression. The results were as follow:1. School marketing strategies were well and place strategy was revealed significantly.2. School brand image, especially experiental brand image, was the highest.3. School satisfaction, particularly teaching quality, was shown significantly.4. Significant differences of school marketing strategy was shown due to parents' identity, level of education and school district. Significant differences of school brand image and school satisfaction were revealed due to level of education and school district.5. Moderate to high positive correlation existed between school marketing strategy, school brand image and school satisfaction.6. Dimensions of school marketing strategy and school brand image could influence parents' school satisfaction , particularly experiental brand image.
期刊論文
1.黃義良(200509)。小學學校行銷運作及其相關議題探討。彰化師大教育學報,8,67-93。new window  延伸查詢new window
2.曾智豐(200909)。公立國民小學家長對學校期望與滿意度之動態研究。經營管理學刊,1,105-132。new window  延伸查詢new window
3.黃義良、謝水乾、許詩旺(200406)。國小教育人員對學校行銷策略認知及其實際運作之研究以南部五縣市之國民小學為例。新竹師院學報,18,43-72。new window  延伸查詢new window
4.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1985)。Quality counts in service。Business Horizon,31,41-50。  new window
5.黃義良(20020300)。淺析學校行銷策略適用於中小學的具體作法。教育資料與研究,45,112-119。new window  延伸查詢new window
6.施振典(20050300)。學校行銷策略之探討。學校行政,36,109-117。  延伸查詢new window
7.葉連祺(20031000)。中小學品牌管理意涵和模式之分析。教育研究,114,96-110。new window  延伸查詢new window
8.Friedman, B. A.、Bobrowski, P. E.、Geraci, J.(2006)。Parents' school satisfaction: Ethnic similarities and differences。Journal of Educational Administration,44(5),471-486。  new window
9.吳宗立(20070800)。教育品質:學校經營的挑戰。教育研究月刊,160,17-29。new window  延伸查詢new window
10.童鳳嬌、林志成(20070700)。學校經營管理與品牌創新策略。學校行政,50,63-86。  延伸查詢new window
11.秦夢群、濮世緯(20060900)。學校創新經營理念與實施之研究。教育研究與發展期刊,2(3),123-150。new window  延伸查詢new window
12.Park, C. Whan、Jaworski, Bernard J.、MacInnis, Deborah J.(1986)。Strategic Brand Concept-Image Management。Journal of Marketing,50(4),135-145。  new window
13.蔡金田(20090900)。學校品牌建構與行銷管理之探究。國民教育研究學報,23,139-160。new window  延伸查詢new window
會議論文
1.張明輝、王湘栗(2009)。教育行銷策略的創新思維。「教育行政的力與美」國際學術研討會,(會議日期: 2009年5月16日)。臺北市。163-177。  延伸查詢new window
學位論文
1.李後榮(2007)。國民小學行銷管理內涵之研究(碩士論文)。國立臺北教育大學。  延伸查詢new window
2.尤秀貞(2005)。臺中市國民小學教師對學校行銷策略認同度之研究(碩士論文)。國立嘉義大學。  延伸查詢new window
3.廖婕婷(2010)。臺北縣國民小學特色學校行銷策略之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
圖書
1.Kotler, Philip、Andreasen, Alan R.(1996)。Strategic marketing for nonprofit organizations。Upper Saddle River, New Jersey:Prentice Hall。  new window
2.Kotler, P.、Fox, K. F. A.(1994)。Strategic marketing for educational institutions。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
3.胡政源(2006)。品牌管理:品牌價值的創造與經營。臺北:新文京。  延伸查詢new window
4.Gray, Lynton(1991)。Marketing education。Open University Press。  new window
5.Daft, R. L.(2004)。Organization Theory and Design。Cincinnati, OH:South-Western College Publishing。  new window
6.Kotler, Philip J.(1991)。Marketing Management: analysis, Planning, Implementation and Control。Prentice-Hall。  new window
圖書論文
1.吳清山(2005)。學校創新經營的理念與策略。校長的專業發展。  延伸查詢new window
 
 
 
 
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