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題名：建構製造業服務創新模式之研究
書刊名：產業與管理論壇
作者：林榮禾 引用關係／陳哲堯／邱求慧／莊淳淩 引用關係
作者(外文)：Lin, Rong-ho／Chen, Che-yao／Chiou, Chyou-huey／Chuang, Chun-ling
出版日期：2013
卷期：15:4
頁次：頁24+26-49
主題關鍵詞：服務創新；製造業服務化；營運模式；Service innovation；Servitization；Business model
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:4
  • 點閱點閱:27
在全球化競爭的時代，製造業服務化為當前製造業積極投入的一個領域，許多以產品製造銷售為主的公司積極轉型為以服務為主的經營模式以建立競爭優勢。目前製造業服務化之相關研究大多限於觀念的闡述，國內、外有關成功案例的研究雖漸有累積，但對製造業轉型服務化的規劃工具與方法之探討並不多，實際推動過程仍有許多關鍵步驟需要暸解與釐清。因此，本研究試圖建構適合國內製造業發展服務創新的規劃步驟、模式與工具，提供台灣製造業規劃服務創新時之參考。
Competing through service is no longer limited to service companies. Manufacturing companies are also beginning to realize the strategic importance of servitization in gaining a competitive advantage. Later researchers have continued developing projects that have helped to increase awareness on the topic and to advance the existing limited knowledge on this phenomenon. According to the literature, the transformation paths from a product-oriented strategy to a combined service-oriented strategy are still poorly understood and remain a new concept. The objective of this research is to construct a framework with supporting tools and 6 detailed steps to guide organizations in making the shift from product-oriented to service-oriented business model, to achieve the target of high value-added manufacturing industry.
期刊論文
1.Kim, H. E.、Pennings, J. M.(2009)。Innovation and strategic renewal in mature markets: A study of the tennis racket industry。Organization Science，20(2)，368-383。  new window
2.郭怡萍、嚴萬璋(20120300)。製造服務化的營運模式探討。產業與管理論壇，14(1)，80-96。new window  延伸查詢new window
3.陳信宏、余佩儒(2007)。製造服務化：從BestServ計畫看芬蘭製造業發展策略。國際經濟情勢雙週報，1640，5-24。  延伸查詢new window
4.Barquet, A. P. B.、Oliveira, M. G.、Amigo, C. R.、Cunha, V. P.、Rozenfeld, H.(2013)。Employing the business model concept to support the adoption of product-service systems (PSS)。Industrial Marketing Management，42(5)，693-704。  new window
5.Cohen, M. A.、Agrawal, N.、Agrawal, V.(2006)。Winning in the aftermarket。Harvard Business Review，84(5)，129438。  new window
6.Flikkema, M.、Jansen, P.、Sluis, L. V. D.(2007)。Identifying neo-schumpeterian innovation in service firms: A conceptual essay with a novel classification。Economics of Innovation and New Technology，16(7)，541-558。  new window
7.Gebauer, H.、Fischer, T.、Fleisch, E.(2010)。Exploring the interrelationship among patterns of service strategy changes and organizational design elements。Journal of Service Management，21(1)，103-129。  new window
8.Gebauer, H.、Gustafsson, A.、Witell, L.(2011)。Competitive advantage through service differentiation by manufacturing companies。Journal of Business Research，64(12)，1270-1280。  new window
9.Gebauer, H.、Krempl, R.、Fleisch, E.(2008)。Service development in traditional product manufacturing companies。European Journal of Innovation Management，11(2)，219-240。  new window
10.Homburg, C.、Garbe, B.(1999)。Towards and improved understanding of industrial services: Quality dimensions and their impact on buyer-seller relationships。Journal of Bitsiness-to-Bitsiness Marketing，6(2)，39-71。  new window
11.Martinez, V.、Bastl, M.、Kingston, J.、Evans, S.(2010)。Challenges in transforming manufacturing organisations into product-service providers。Journal of Manufacturing Technology Management，21(4)，449-469。  new window
12.Mont, O.、Tukker, A.(2006)。Product-service systems: Reviewing achievements and refining the research agenda。Journal of Cleaner Production，14(17)，1451-1454。  new window
13.Wise, R.、Baumgartner, P.(1999)。Go downstream: The new imperative in manufacturing。Harvard Business Review，77(5)，133-141。  new window
14.Shostack, G. Lynn(1987)。Service Positioning through Structural Change。Journal of Marketing，51，34-43。  new window
15.Vandermerwe, S.、Rada, J.(1988)。Servitization of business: Adding value by adding service。European Management Journal，6(4)，314-324。  new window
16.Vargo, S. L.、Lusch, R. F.(2004)。Evolving to a new dominant logic in marketing。Journal of Marketing，68(1)，1-17。  new window
17.Davies, A.(2004)。Moving base into high-value integrated solutions: A value stream approach。Industrial and Corporate Change，13(5)，727-756。  new window
18.Davies, Andrew、Brady, Tim、Hobday, Michael(2006)。Charting a path toward integrated solutions。MIT Sloan Management Review，47(3)，39-48。  new window
19.Quinn, James Brian、Doorley, T. L.、Paquette, P. C.(1990)。Beyond products: Services-based strategy。Harvard Business Review，68(2)，58-68。  new window
20.Weihrich, H.(1982)。The TOWS Matrix--A Tools for Situational Analysis。Long Range Planning，15(2)，54-66。  new window
21.Robey, D.、Ross, J. W.、Boudreau, M. C.(2002)。Learning to implement enterprise systems: An exploratory study of the dialectics of change。Journal of Management Information Systems，19(1)，17-46。  new window
22.Oliva, R.、Kallenberg, R.(2003)。Managing the transition from products to services。International Journal of Service Industry Management，14(2)，160-172。  new window
23.Baines, Tim S.、Lightfoot, Howard W.、Benedettini, Orgenl、Kay, Jim M.(2009)。The servitization of manufacturing: A review of literature and reflection on future challenges。Journal of Manufacturing Technology Management，20(5)，547-567。  new window
24.Mont, Oksana K.(2002)。Clarifying the concept of product-service system。Journal of Cleaner Production，10(3)，237-245。  new window
25.Lusch, Robert F.、Vargo, Stephen L.、O'Brien, Matthew(2007)。Competing through service: Insights from service-dominant logic。Journal of Retailing，83(1)，5-18。  new window
26.Venkatesh, Viswanath、Morris, Michael G.、Davis, Gordon B.、Davis, Fred D.(2003)。User Acceptance of Information Technology: Toward a Unified View。Management Information Systems Quarterly，27(3)，425-478。  new window
會議論文
1.Neely, A.、Benedetinni, O.、Visnjic, I.(201106)。The servitization o f manufacturing: Further evidence。the 18th European Operations Management Association Conference。Cambridge, UK。  new window
2.Slepniov, D.、Waehrens, B.、Johansen J.(2010)。Servitization as a strategy for survival: An investigation of the process in Danish manufacturing firms。The 15th Cambridge International Manufacturing Symposium。Cambridge。  new window
3.余佩儒、陳信宏、溫蓓章(2010)。製造服務化發展模式：國內外個案比較。2010年中華民國科技管理學會年會暨論文研討會，中華民國科技管理學會(主辦) 。新竹。  延伸查詢new window
4.Neely, A.(2007)。The servitization of manufacturing: An analysis of global trends。The 14th European Operations Management Association Conference。Ankara。  new window
5.Ren, G.、Gregory, M. J.(2007)。Servitization in manufacturing companies: A conceptualization, critical review, and research agenda。The 16th Annual Frontiers in Service Conference。San Francisco, CA。  new window
圖書
1.Osterwalder, Alexander、Pigneur, Yves、尤傳莉(2012)。獲利世代：自己動手，畫出你的商業模式。早安財經文化。  延伸查詢new window
2.Kalliokoski, P.、Andersson, G.、Salminen, V.、Hemilä, J.(2003)。BestServ feasibility study: Final report。Helsinki：Technology Industries of Finland。  new window
3.Grönroos, C.(2007)。Service Management and Marketing: Customer Management in Service Competition。John Wiley and Sons。  new window
4.金偉燦、莫伯尼、黃秀媛(2005)。藍海策略：開創無人競爭的全新市場。天下文化出版社。  延伸查詢new window
5.White, A. L.、Stoughton, M.、Feng, L.(1999)。Servicizing: The Quiet Transition to Extended Product Responsibility。Boston, MA：Tellus Institute。  new window
6.Porter, Michael E.(1985)。Competitive Advantage: Creating and Sustaining Superior Performance。New York, NY：Schuster Inc.。  new window
7.Bouwman, Harry、De Vos, Henny、Haaker, Timber(2008)。Mobile service innovation and business models。Springer Science & Business Media。  new window
8.Aguilar, Francis Joseph(1967)。Scanning the Business Environment。Macmillan。  new window
9.鈕文英(2012)。質性研究方法與論文寫作。雙葉書廊。  延伸查詢new window
10.Ansoff, H. Igor(1965)。Corporate Strategy: An Analytic Approach to Business Policy for Growth and Expansion。McGraw-Hill。  new window
11.Chesbrough, Henry William(2003)。Open Innovation: The New Imperative for creating and Profiting from Technology。Harvard Business School Press。  new window
 
 
 
 
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