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| 12. | Leung, J.(2001)。The Implication of ISO 9000 in Primary and Secondary Schools in Hong Kong: An Empirical Study。Hong Kong：Hong Kong Polytechnic University。 |
| 13. | Brewerton, Paul、Millward, Lynne(2001)。Organizational Research methods。London：SAGE。 |
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| 18. | Wortman, Bill(2001)。The Certified Six Sigma Black Belt Primer。Quality Council of Indiana。 |
| 19. | Tong, Wai Kwok Aaron(2003)。Is ISO 9001 : 2000 a Stepping-Stone for Public Sector Organizations to Achieve Business Excellence? --The Case of Water Supplies Department in the HKS AR。Lismore, NSW：Southern Cross University。 |
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| 21. | Pande, Peter S.、Neuman, Robert P.、Cavanagh, Roland R.(2000)。The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance。New York, NY：McGraw-Hill。 |
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