:::

詳目顯示

回上一頁
題名:網路團購加值服務對顧客滿意度及網路口碑之影響--以消費者知覺公平為調節變項
書刊名:電子商務研究
作者:陳欽雨 引用關係張書豪蕭雅玲
作者(外文):Chen, Chin-yeuChang, Shu-haoHsiao, Ya-ling
出版日期:2014
卷期:12:2
頁次:頁169-200
主題關鍵詞:網路團購加值服務顧客滿意網路口碑知覺公平Online group buyingValue-added serviceCustomer satisfactionElectric word-of-mouthPerceived justice
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(1) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:20
  • 點閱點閱:61
期刊論文
1.曾信超、李昀真、黃先鋒(20090600)。建構行動電話加值服務市場區隔:以消費者生活型態、滿意度與忠誠度為變數。行銷評論,6(2),249-298。new window  延伸查詢new window
2.Lai, S. C.、Lin. C.、Li, H. C.、Wu, F. H.(2010)。An empirical study of the impact of internet financial reporting on stock prices。The International Journal of Digital Accounting Research,10,1-26。  new window
3.Cheung, C. M. K.、Lee, M. K. O.(2012)。What Drives Consumers to Spread Electronic Word of Mouth in Online Consumer-Opinion Platforms。Decision Support Systems,53(1),218-225。  new window
4.Cheng, H.-H.、Huang, S.-W.(2013)。Exploring antecedents and consequence of online group-buying intention: An extended perspective on theory of planned behavior。International Journal of Information Management,33(1),185-198。  new window
5.Pi, S.-M.、Liao, H.-L.、Liu, S.-H.、Lee, I.-S.(2011)。Factors influencing the behavior of online group-buying in Taiwan。African Journal of Business Management,5(16),7120-7129。  new window
6.Chen, Yubo、Wang, Qi、Xie, Jinhong(2011)。Online social interactions: a natural experiment on word of mouth versus observational learning。Journal of Marketing Research,48(2),238-254。  new window
7.Liu, M. T.、Brock, J. L.、Shi, G. C.、Chu, R. W.、Tseng, T. H.(2013)。Perceived benefits, perceived risk and trust influences on consumers' group buying behaviour。Asia Pacific Journal of Marketing and Logistics,25(2),225-248。  new window
8.Masoud, E. Y.(2013)。The effect of perceived risk on online shopping in jordan。European Journal of Business and Management,5(6),76-88。  new window
9.O'Cass, A.、Carlson, J.(2012)。An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model。Journal of Services Marketing,26(6),419-434。  new window
10.Barclay, Laurie J.、Skarlicki, Daniel P.、Pugh, S. Douglas(2005)。Exploring the role of emotions in injustice perceptions and retaliation。Journal of Applied Psychology,90(4),629-643。  new window
11.Rezabakhsh, B.、Bornemann, D.、Hansen, U.、Schrader, U.(2006)。Consumer power: acomparison of the old economy and the internet economy。Journal of Consumer Policy,29(1),3-36。  new window
12.Liu, W. L.、Huang, K. P.、Wang, C. H.(2011)。Age cohort analysis in continued usage intention of mobile value-added services: generation y and baby boomers。African Journal of Business Management,5(14),5863-5870。  new window
13.Dani, V.、Pabalkar, V.(2013)。Value added services-challenges and opportunities in india。International Journal of Marketing and Human Resource Management,4(1),21-27。  new window
14.Chen, C. P.(2012)。Online group buying behavior in cc2b e-commerce: understanding consumer motivations。Journal of Internet Commerce,11(3),254-270。  new window
15.Tsai, M.-T.、Cheng, N.-C.、Chen, K.-S.(2011)。Understanding online group buying intention: the roles of sense of virtual community and technology acceptance factors。Total Quality Management & Business Excellence,22(10),1091-1104。  new window
16.Teo, T. S. H.、Lim, V. K. G.(2001)。The effect of perceived justice on satisfaction and behavioral intentions: the case of computer purchase。International Journal of Retail and Distribution Management,29(2),109-124。  new window
17.Ruiz, David Martín、Gremler, Dwayne D.、Washburn, Judith H.、Carrión, Gabriel Cepeda(2008)。Service value revisited: specifying a higher-order, formative measure。Journal of Business Research,61(12),1278-1291。  new window
18.Chaudhuri, A.、Ligas, M.(2009)。Consequences of value in retail markets。Journal of Retailing,85(3),406-419。  new window
19.梅國忠、余惠芳、吳承學(20110300)。電信公司顧客知覺價值與購買行為意向之實證研究--SEM模型之應用。績效與策略研究,8(1),23-40。new window  延伸查詢new window
20.任維廉、涂榮庭、呂明穎、呂堂榮(20091200)。功能性與享樂性服務品質屬性對客運乘客行為之影響。都市交通,24(2),1-16。new window  延伸查詢new window
21.陳佳宏、謝俊宏、張峻嘉、張育瑋(20100600)。走馬瀨休閒農場之服務品質、遊客滿意度與口碑形象。鄉村旅遊研究,4(1),35-57。new window  延伸查詢new window
22.Noone, B. M.(2012)。Overcompensating for severe service failure: perceived fairness and effect on negative word-of-mouth intent。Journal of Services Marketing,26(5),342-351。  new window
23.粟路軍、黃褔才(2010)。服務公平性對旅遊者忠誠的作用機理研究--以武夷山觀光旅遊者為例。旅遊科學,2010(4),26-39。  延伸查詢new window
24.Zebal, M. A.、Goodwin, D. R.(2011)。Market orientation in a developing nation-antecedents, consequences and the moderating effect of environmental factors。Marketing Bulletin,22(1),1-23。  new window
25.Rohm, Andrew J.、Swaminathan, V.(2004)。A typology of online shoppers based on shopping motivations。Journal of Business Research,57(7),748-757。  new window
26.郭英峰、游景文(20070700)。消費者採用行動加值服務行為意向之研究--以年輕族群為例。資訊管理學報,14(3),125-153。new window  延伸查詢new window
27.Gounaris, S.、Dimitriadis, S.、Stathakopoulos, V.(2010)。An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping。Journal of Services Marketing,24(2),142-156。  new window
28.Kuo, Y.-F.、Wu, C.-M.(2012)。Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions。International Journal of Information Management,32(2),127-138。  new window
29.紀信光、章孟宸、余秋慧(20081200)。服務品質與行為意向間的中介模型研究--以行動加值服務為例。商管科技季刊,9(4),575-596。new window  延伸查詢new window
30.Olsen, Line Lervik、Johnson, Michael D.(2003)。Service equality, satisfaction, and loyalty: from transaction-specific to cumulative evaluations。Journal of Service Research,5(3),184-195。  new window
31.Wang, K.、Lin, C. L.(2012)。The adoption of mobile value‐added services: Investigating the influence of IS quality and perceived playfulness。Managing Service Quality: An International Journal,22(2),184-208。  new window
32.Chen, C. F.(2008)。Investigating Structural Relationships between Service Quality, Perceived Value, Satisfaction, and Behavioural Intentions for Air Passengers: Evidence from Taiwan。Transportation Research Part E: Logistics and Transportation Review,42(4),709-717。  new window
33.Li, Hairong、Kuo, Cheng、Russell, Martha G.(1999)。The Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer's Online Buying Behavior。Journal of Computer-Mediated Communication,5(2),1-20。  new window
34.Goyette, Isabelle、Ricard, Line、Bergeron, Jasmin、Marticotte, Fran(2010)。E-WOM scale: Word-of-mouth measurement scale for e-services context。Canadian Journal of Administrative Sciences,27(1),5-23。  new window
35.Kuo, Y. F.、Wu, C. M.、Deng, W. J.(2009)。The relationships among service quality, perceived value, customer satisfaction, and post-purchased intention in mobile value-added services。Computers in Human Behavior,25(4),887-896。  new window
36.Litvin, S. W.、Goldsmith, R. E.、Pan, B.(2008)。Electronic Word-of-mouth in Hospitality and Tourism Management。Tourism Management,29(3),458-468。  new window
37.v. Wangenheim, F.、Bayón, T.(2004)。The effect of word of mouth on services switching: Measurement and moderating variables。European Journal of Marketing,38(9/10),1173-1185。  new window
38.Chen, C. F.、Tsai, M. H.(2008)。Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator。Tourism Management,29(6),1166-1171。  new window
39.Datta, P. R.、Chowdhury, D. N.、Chakraborty, B. R.(2005)。Viral Marketing: New Form of Word-of-Mouth through Internet。The Business Review,3(2),69-75。  new window
40.Bagozzi, Richard P.、Gopinath, Mahesh、Nyer, Prashanth U.(1999)。The role of emotions in marketing。Journal of the Academy of Marketing Science,27(2),184-206。  new window
41.Smith, A. K.、Bolton, R. N.、Wagner, J.(1999)。A model of customer satisfaction with service encounters involving failure and recover。Journal of Marketing Research,36(3),356-372。  new window
42.Tax, Stephen S.、Brown, Stephen W.、Chandrashekaran, Murali(1998)。Customer evaluations of service complaint experiences: implications for relationship marketing。Journal of Marketing,62(2),60-76。  new window
43.Gaski, John F.、Nevin, John(1985)。The differential effects of exercised and unexercised power sources in marketing channel。Journal of Marketing Research,22(2),130-142。  new window
44.Hansen, Torben、Jensen, Jan Moller、Solgaard, Hans Stubbe(2004)。Predicting online grocery buying intention: a comparison of the theory of reasoned action and the theory of planned behavior。International Journal of Information Management,24(6),539-550。  new window
45.Jansen, Bernard J.、Zhang, Mimi、Sobel, Kate、Chowdury, Abdur(2009)。Twitter power: Tweets as electronic word of mouth。Journal of the American Society for Information Science & Technology,60(11),2169-2188。  new window
46.Eighmey, J.、McCord, L.(1998)。Adding Value in the Information Age: Uses and Gratifications of Sites on the World Wide Web。Journal of Business Research,41(3),187-194。  new window
47.Tsiros, Michael、Mittal, Vikas(2000)。Regret: A model of its antecedents and consequences in consumer decision making。Journal of Consumer Research,26(4),401-417。  new window
48.Williams, Paul、Soutar, Geoffrey N.(2009)。Value, Satisfaction and Behavioral Intentions in an Adventure Tourism Context。Annals of Tourism Research,36(3),413-438。  new window
49.Komito, L.(1998)。The net as a foraging society: Flexible communities。The Information Society,14(2),97-106。  new window
50.Dellarocas, Chrysanthos N.(2003)。The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms。Management Science,49(10),1407-1424。  new window
51.Yang, Zhilin、Peterson, Robin T.(2004)。Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs。Psychology & Marketing,21(10),799-822。  new window
52.Maxham, J. G. III、Netemeyer, R. G.(2003)。Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling。Journal of Marketing,67(1),46-62。  new window
53.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
54.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
55.Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。  new window
56.Huppertz, John W.、Arenson, Sidney J.、Evans, Richard H.(1978)。An Application of Equity Theory to Buyer-Seller Exchange Situations。Journal of Marketing Research,15(2),250-260。  new window
57.Blodgett, Jeffrey G.、Granbois, Donald H.、Walters, Rockney G.(1993)。The Effects of Perceived Justice on Complainants' Negative Word-of-Mouth Behavior and Repatronage Intentions。Journal of Retailing,69(4),399-428。  new window
58.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems,19(4),9-30。  new window
59.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Walsh, Gianfranco、Gremler, Dwayne D.(2004)。Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?。Journal of Interactive Marketing,18(1),38-52。  new window
60.Mangold, W. G.、Miller, F.、Brockway, G. R.(1999)。Word-of-mouth communication in the service marketplace。Journal of Services Marketing,13(1),73-89。  new window
61.Hellier, Phillip K.、Geursen, Gus M.、Carr, Rodney A.、Rickard, John A.(2003)。Customer repurchase intention: A general structural equation model。European Journal of Marketing,37(11/12),1762-1800。  new window
62.Westbrook, Robert A.(1981)。Sources of Consumer Satisfaction with Retail Outlets。Journal of Retailing,57(3),68-85。  new window
63.Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research,36(2),171-186。  new window
64.Gelb, Betsy D.、Sundaram, Suresh(2002)。Adapting to "Word of Mouse"。Business Horizons,45(4),21-25。  new window
會議論文
1.Kauffman, R. J.、Wang, B.(2001)。New buyers' arrival under dynamic pricing market microstructure: the case of group-buying discounts on the internet。34th Hawaii International Conference on System Sciences。Hawaii, HI。1-10。  new window
2.Tsvetovat, M.、Sycara, K.、Chen, Y.、Ying, J.(2000)。Customer Coalitions in The Electronic Marketplace。Fourth International Conference on Autonomous Agents,263-264。  new window
學位論文
1.王國光(2012)。平台品質、網站知名度與網路口碑對品牌評價之影響--以網路團購為例(碩士論文)。世新大學。  延伸查詢new window
圖書
1.Walker, D.(1990)。Customer First: A strategy for Quality Service。Aldershot:Gower。  new window
2.Gerson, R. F.(1993)。Measuring Customer Satisfaction。Menlo Park, CA:Crisp Publications。  new window
3.McNealy, R. M.(1994)。Making Customer Satisfaction Happen: A Strategy for Delighting Customers。London:Chapman & Hall。  new window
4.Wright, J.(2005)。Blog Marketing: The Revolutionary New Way to Increase Sales, Build Your Brand, and Get Exceptional Results。McGraw-Hill。  new window
5.Kolter, P.(2000)。Market Management: Analysis,Planning,Implementation and Control。New Jersey:Prentice-Hall Inc.。  new window
6.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y:McGramn-Hill。  new window
7.Schiffman, L. G.、Kanuk, L. L.(1997)。Consumer behavior。Upper Saddle River, NJ:Prentice Hall。  new window
8.Lamb, Charles W.、Hair, J. F.、McDaniel, C.(2004)。Marketing。South-Western College Publishing。  new window
9.Greenberg, J.、Baron, R. A.(2003)。Behavior in organizations: Understanding and managing the human side of work。Englewood Cliffs, New Jersey:Prentice Hall Press。  new window
10.Homans, George Caspar(1961)。Social behavior: Its elementary forms。Harcourt, Brace & World, Inc.。  new window
11.Kotler, Philip(1996)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
12.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
13.Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。  new window
其他
1.資策會(2013)。2012年我國電子商務市場發展現況,http://ecommercetaiwan.blogspot.tw/2012/10/blog-post_29.html。  延伸查詢new window
2.104市調中心(2013)。網購平台品牌戰哪些網站及服務最受消費者青睞?,http://www.brain.com.tw/News/RealNewsContent.aspx?ID=18604#ixzz2SerpL3qw。  延伸查詢new window
圖書論文
1.Kauffman, R. J.、Wang, B.(2002)。Bid together, buy together: on the efficacy of group-buying business model in internet-based selling。Handbook of Electronic Commerce in Business。Baca Raton, FL:CRC Press。  new window
2.Clemmer, Elizabeth C.、Schneider, Benjamin(1996)。Fair Service。Advances in Services Marketing and Management。Bingley:Emerald。  new window
3.Adams, John Stacey(1965)。Inequity in social exchange。Advances in experimental social psychology。Academic Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE