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題名:志願服務評鑑:以嘉義縣為例
書刊名:靜宜人文社會學報
作者:呂朝賢 引用關係鄭春良
作者(外文):Leu, Chao-hsienCheng, Chun-liang
出版日期:2014
卷期:8:2
頁次:頁401-414
主題關鍵詞:志願服務績效評鑑績效指標VolunteeringPerformance assessmentAssessment indicator
原始連結:連回原系統網址new window
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自志願服務法頒佈後,各級政府開始對志工運用單位進行績效評鑑,期透過評鑑提升志願服務品質。但由於此一評鑑制度係自由參與並無強制性,經常會有參與評鑑的單位少,只要參加評鑑就能得獎接受表揚的情形,評鑑目的是否能達到、對志願服務的績效區辨能力是否能呈現,令人質疑。為了解上述現象,本研究擬定了:1.志工運用單位參與複評的影響因素?2.評鑑方式及內容,與實際的志願服務執行績效是否相契合?等2 個研究問題,並藉由深度訪談方法,以瞭解當前志願服務評鑑的癥結。主要研究發現有2:1.組織規模、人力、經費、能力,對評鑑的態度與認同感,係影響志工運用單位參與複評的因素。2.由於評鑑係以書面審閱為主,加上評鑑時間短,且以量化資料為主,忽略了志願服務質性層面的績效,造成運用單位的實質執行績效,無法透過評鑑來充分顯現。基於上述研究結果,本研究建議志願服務主管機關,應回歸至志願服務法的基本精神─高度自治低度管理;宜降低當前繁瑣的志願服務評鑑方式及內容,改以實地查訪或者巡迴輔導方式,多呈現志願服務的質性成效,如此才能真正地落實志願服務法立法之良善美意。
Since the enactment of Regulations on Encouragement of Volunteering the local governments have been assessing the performance of the volunteering in order to promote its quality. Due to the fact that such assessment systems are not mandatory, there exist two situations. First, few local governments are willing to participate in the assessments. Second, if they do so, they will get awarded. It’s doubtful whether the purposes of these assessments or the ability to distinguish the volunteering can be achieved. With an eye to analyzing the phenomena mentioned above, the research hypothesizes three research questions: 1. What are the factors which influence the local governments to make assessments? 2. Do the methods and contents about the assessments match the practical performance of volunteering? This research uses “in-depth interviews” to explore the real problems of the current assessments of volunteering. There are two major results: 1. The factors influencing the local governments to assess the volunteering include the scale of the organization, the human resources, the finance, the ability, their attitude towards the assessments and the recognition of assessments. 2. Due to the facts that the assessment is the paperwork based on the quantitative data collected in a very short period of time and that the neglecting of qualitative performances , the practical performances of the institutions which utilize the volunteering services fail to be manifested. According to the research results, the researcher suggests the relevant institutions return to the basic spirit of Regulations on Encouragement of Volunteering namely, more autonomy and less management. Furthermore, the complicated assessment methods and contents applied currently should be replaced with field examinations or itinerant counseling methods to indicate more qualitative performances of volunteering Only by this way can the good mind of Regulations on Encouragement of Volunteering be fulfilled.
期刊論文
1.呂朝賢(20021200)。對我國志願服務法的若干反思與建議。臺大社會工作學刊,7,203+205-241。new window  延伸查詢new window
2.黃源協(20010300)。祥和計畫經費補助與績優表揚之成效與檢討。社區發展季刊,93,216-220。new window  延伸查詢new window
3.陳麗欣、魏希聖、王慧琦(20070900)。運用德菲法建構臺中市志願服務評鑑指標。朝陽學報,12,333-349。new window  延伸查詢new window
圖書論文
1.吳明儒(2011)。社區發展組織--政府不容忽視的民間社會力。100 年度社區發展工作績效評鑑報告。臺北:內政部。  延伸查詢new window
2.黃肇新(2010)。臺灣社區發展與評鑑的下一步。99年度社區發展工作績效評鑑報告。臺北:內政部。  延伸查詢new window
 
 
 
 
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