臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：消費者旅遊網站之相關研究--應用資訊系統成功模式
書刊名：東亞論壇
作者：黃明一 引用關係／陳棟樑 引用關係／陳義文
作者(外文)：Huang, Ming-yi／Chen, Tung-liang／Chen, Yi-wen
出版日期：2014
卷期：486
頁次：頁31-51
主題關鍵詞：資訊系統成功模式；滿意度；信任；再購意願；Information system success model；Satisfaction；Trust；Repurchase intention
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:45
本研究目的以DeLone and McLean資訊系統成功模式為基礎，探討消費者在網路上購買旅遊產品之資訊品質、系統品質、服務品質、滿意度、信任與再購意願之間的影響。本研究是以曾經在網路上向旅行社購買旅遊產品之消費者作為研究母體。依照交通部觀光局2013年5月份統計，臺灣地區（不包含分公司）共為2454間旅行社，本研究採分層立意抽樣法，研究對象乃是針對曾經在網路上向旅行社購買旅遊產品之消費者。本研究回收有效問卷共409份，並以SPSS統計套裝軟體進行資料作統計分析，驗證本研究的研究假說，進而提出本研究的研究結論與貢獻。本研究結果顯示，消費者在網路上購買旅遊產品之資訊品質、系統品質、服務品質、滿意度、信任再購意願之間的影響。研究結論對於消費者在網路上購買旅遊產品有深入了解，並對實務界提出具體的建議。
The purpose of this study was to utilize the DeLone and McLean Information System Success Model to explore the impacts of information quality; system quality, service quality, and trust on repurchase intention of consumers with tourism service online purchase experience. This study targeted data from 2454 travel agencies (i.e., sub-agencies were excluded) listed by Tourism Bureau in May 2013. Through employing stratified purposive sampling method, a total of 409 valid questionnaires were obtained. SPSS statistical software was employed to analyze data and validate the proposed hypotheses. The results showed that information quality, system quality, service quality, and trust had considerable impacts on repurchase intention of consumers with tourism service online purchase experience. The findings therefore offer sufficient understanding toward consumers with online tourism product purchase and provide online marketers with specific recommendations.
期刊論文
1.Hwang, Y.、Kim, D. J.(2007)。Customer self-service systems: The effects of perceived web quality with service contents on enjoyment, anxiety, and e-trust。Decision Support Systems，43，746-760。  new window
2.Beldad, M.、de Jong, M.、Steehouder, Howshall(2010)。I trust the faceless and the intangible? A literature reviewon the antecedents of online trust。Computers in Human Behavior，26(5)，857-869。  new window
3.Guo, Poole(2009)。Antecedents of flow in online shopping: a test of alternative models。Information Systems Journal，19(4)，369-390。  new window
4.Hsiung H. H.、Wang J. L.(2014)。Published by Canadian Center of Science and Education Factors of Affecting Internal Control Benefits under ERP System An Empirical Study in Taiwan。International Business Research，7(4)。  new window
5.Huang, Chun-Chen、Yen, Szu-Wei、Liu, Cheng-Yi、Chang, Te-Pei(201401)。The relationship among brand equity, customer satisfaction, and brand resonance to reurchase intention of cultural and creative industries in Taiwan。The international journal of organizational innovation，6(3)，106-120。  new window
6.Lee, Jin-Soo、Back, Ki-Joon(2010)。Examining Antecedents and Consequences of Brand Personality in the Upper-Upscale Business Hotel Segment。Journal of Travel & Tourism Marketing，27(2)，132-150。  new window
7.Park, Insu、Bhatnagar, Amit、Raghav, Rao H.(2010)。Assurance Seals, On‑Line Customer Satisfaction,and Repurchase Intention。International Journal of Electronic Commerce，14(3)，11-34。  new window
8.Pepers, D.、Rogers, M.(1993)。Don't Resist Marketing Automation。Journal of Sales and Marketing Management，150(10)，32-33。  new window
9.Rayman-Bacchus, L.、Molina, A.(2001)。Internet-based tourism services: Business issues and trends。Futures，33(7)，589-605。  new window
10.Kamarulzaman, Yusniza(2007)。Adoption of travel e-shopping in the UK。International Journal of Retail & Distribution Management，35(9)，703-719。  new window
11.Zhou, Tao(2013)。An empirical examination of continuance intention of mobile payment services。Decision Support Systems，54(2)，1085-1091。  new window
12.Walle, A. H.(1996)。Tourism and the internet: Opportunities for direct marketing。Journal of Travel Research，13(2)，72-77。  new window
13.Hassanein, Khaled、Head, Milena(2007)。Manipulating Perceived Social Presence Through the Web Interface and Its Impact on Attitude Towards Online Shopping。International Journal of Human-Computer Studies，65(8)，689-708。  new window
14.Chang, C. C.(2012)。Examining Users, Intention to Continue Using Social Network Games: A Flow Experience Perspective。Telematics and Informatics。  new window
15.Lankton, N. K.、Wilson, E. V.、Mao, E.(2010)。Antecedents and determinants of information technology habit。Information & Management，47(5/6)，300-307。  new window
16.Li, Dahui、Browne, Glenn J.、Wetherbe, James C.(2006)。Why do internet users stick with a specific web site? A relationship perspective。International Journal of Electronic Commerce，10(4)，105-141。  new window
17.Clemons, E. K.、Hann, I. H.(1999)。Rosenbluth international: Strategic transformation of a successful enterprise。Journal of Management Information Systems，16(2)，9-27。  new window
18.Schlosser, Ann E.、White, Tiffany Barnett、Lloyd, Susan M.(2006)。Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions。Journal of Marketing，70(2)，133-148。  new window
19.Pitt, Leyland F.、Watson, Richard T.、Kavan, C. Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly，19(2)，173-187。  new window
20.Moorman, Christine、Zaltman, Gerald、Deshpande, Rohit(1992)。Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations。Journal of Marketing Research，29(3)，314-328。  new window
21.DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research，3(1)，60-95。  new window
22.Pavlou, Paul A.(2003)。Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model。International Journal of Electronic Commerce，7(3)，101-134。  new window
23.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems，19(4)，9-30。  new window
24.Jung, Yoonhyuk、Perez-Mira, Begona、Wiley-Patton, Sonja(2009)。Consumer Adoption of Mobile TV: Examining Psychological Flow and Media Content。Computers in Human Behavior，25(1)，123-129。  new window
25.Kim, Dan J.、Ferrin, Donald L.、Rao, H. Raghav(2008)。A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents。Decision Support Systems，44(2)，544-564。  new window
26.Kim, Hee-Woong、Xu, Yunjie、Gupta, Sumeet(2012)。Which is more important in Internet shopping, perceived price or trust?。Electronic Commerce Research and Applications，11(3)，241-252。  new window
27.Collier, Joel E.、Bienstock, Carol C.(2006)。Measuring service quality in E-retailing。Journal of Service Research，8(3)，260-275。  new window
28.Wu, Ing-Long(2013)。The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust。International Journal of Information Management，33(1)，166-176。  new window
29.McKnight, D. Harrison、Choudhury, Vivek、Kacmar, Charles(2002)。Developing and Validating Trust Measures for E-Commerce: An Integrative Typology。Information Systems Research，13(3)，334-359。  new window
30.Khalifa, Mohamed、Liu, Vanessa(2007)。Online consumer retention: contingent effects of online shopping habit and online shopping experience。European Journal of Information Systems，16(6)，780-792。  new window
31.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review，32(2)，344-354。  new window
32.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review，73(6)，88-99。  new window
圖書
1.Cram, T.(2001)。Customers that count。Pearson Education。  new window
圖書論文
1.Wu, L. Y.、Chen, K. Y.、Chen, P. Y.、Cheng, S. L.(2012)。Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective。Journal of Business Research。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：754（臺灣：744，外國：10） ／ 本年度總使用人次：2196945 ／ 訪客人次（自102年09月）：68000070
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上