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題名：主管不當督導與部屬負向情感關係之研究：以情緒智力為干擾變數
書刊名：多國籍企業管理評論
作者：賴淑女／陳淑貞 引用關係／王孝文
作者(外文)：Lai, Shu-nu／Chen, Shu-chen／Wang, Siao-wun
出版日期：2014
卷期：8:特刊
頁次：頁23-35
主題關鍵詞：不當督導；負向情感；情緒智力；Abusive supervision；Negative affect；Emotional intelligence
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:92
  • 點閱點閱:56
本研究主要探討主管不當督導是否會導致部屬負向情感。此外，探討部屬的情緒智力能否調節不當督導與負向情感的關係。本研究以服務業的員工為研究對象，共回收411份有效問卷，經由SPSS 18.0及AMOS統計軟體進行資料分析。結果發現：（1）主管不當督導對部屬負向情感有正相關；（2）部屬情緒智力能調節主管不當督導與部屬負向情感之關係。本研究期望能藉由研究結果來提出管理意涵與建議，進而提供後續研究方向。
The current study tries to examine the effect of abusive supervision on subordinates' negative affect. In addition, to examine the moderating effect of subordinates' emotional intelligence on the relationship between abusive supervision and subordinates' negative affect. In current study, four hundred and eleven valid questionnaires were collected from service industry employees, and data were analyzed by SPSS 18.0 and AMOS statistics software. The results show that: (1) abusive supervision is positively related to subordinates' negative affect; (2) subordinates' emotional intelligence moderated the relationship between abusive supervision and subordinates' negative affect. The managerial implications of the findings and suggestions for future research directions are also provided.
期刊論文
1.Burton, J. P.、Hoobler, J. M.(2006)。Subordinate Self-esteem and Abusive Supervision。Journal of Managerial Issues，18(3)，340-355。  new window
2.Tepper, B. J.、Duffy, Michelle K.、Shaw, Jason D.(2001)。Personality Moderators of the Relationship between Abusive Supervision and Subordinates' Resistance。Journal of Applied Psychology，86(5)，974-983。  new window
3.Chang, C. H. D.、Lyons, B. J.(2012)。Not All Aggressions Are Created Equal: A Multifoci Approach to Workplace Aggression。Journal of Occupational Psychology，17(1)，79-92。  new window
4.Cherniss, C.(1998)。Social and Emotional Learning for Leaders。Educational Leadership，55(7)，26-28。  new window
5.Goleman, D.(1998)。The Emotional Intelligence of Leaders。Leader to Leader，10，20-26。  new window
6.Liu, Xiao-Yu、Wang, Jing(2013)。Abusive Supervision and Organizational Citizenship Behaviour: Is Supervisor-Subordinate Guanxi a Mediator?。The International Journal of Human Resource Management，24(7)，1471-1489。  new window
7.Tepper, B. J.、Duffy, M. K.、Henle, C. A.、Lambert, L. S.(2006)。Procedural Injustice Victim Precipitating, and Abusive Supervision。Personnel Psychology，59(1)，101-123。  new window
8.Warwick, J.、Nettelbeck, T.(2004)。Emotional Intelligence is...?。Personality and Individual Differences，37，1091-1100。  new window
9.Wu, T. Y.、Hu, C.(2013)。Abusive Supervision and Subordinate Emotional Labor: The Moderating Role of Openness Personality。Journal of Applied Social Psychology，43(5)，956-970。  new window
10.Bradfield, M.、Aquino, K.(1999)。The Effects of Blame Attributions and Offender Likableness on Forgiveness and Revenge in the Workplace。Journal of Management，25(5)，607-631。  new window
11.Dasborough, M. T.、Ashkanasy, N. M.(2002)。Emotion and attribution of intentionality in leader-member relationship。Leadership Quarterly，13(5)，615-634。  new window
12.Grossman, R. J.(2000)。Emotions at work。Health Forum Journal，43(5)，18-22。  new window
13.Keashly, Loraleigh、Trott, Virginia、MacLean, Lynne M.(1994)。Abusive Behavior in the Workplace: A Preliminary Investigation。Violence and Victims，9(4)，341-357。  new window
14.Weiss, H. M.、Cropanzano, R.(1996)。Affective Events Theory: A Theoretical Discussion of the Stracture. Causes and Consequences of Affective Experiences at Work。Research in Organizational Behavior，18，1-74。  new window
15.Boal, Kimberly B.、Hooijberg, Robert(2000)。Strategic leadership research: Moving on。The Leadership Quarterly Yearly Review of Leadership，11(4)，515-549。  new window
16.Mazerolle, Paul、Maahs, Jeff(2000)。General Strain and Delinquency: An alternative examination of conditioning influences。Justice Quarterly，17(4)，753-778。  new window
17.余明助、郭嘉博(20090600)。組織公正、負面情感以及組織公民行為之關係研究：以主管不當監督為中介變項。中山管理評論，17(2)，367-396。new window  延伸查詢new window
18.Watson, D.、Clark, L. A.、Tellegen, A.(1988)。Development and validation of brief measurement of positive and negative affect: the panas scales。Journal of Personality and Social Psychology，54(6)，1063-1070。  new window
19.Valle, M.(2005)。A preliminary model of abusive behavior in organizations。Southern Business Review，30(2)，27-35。  new window
20.George, J. M.(2000)。Emotions and leadership: The role of emotional intelligence。Human Relations，53(8)，1027-1055。  new window
21.Detert, J. R.、Trevino, L. K.、Burris, E. R.(2007)。Managerial Modes of Influence and Counter Productivity in Organizations: A Longitudinal Business-unit-level Investigation。Journal of Applied Psychology，92(4)，993-1005。  new window
22.Hoobler, J. M.、Brass, D. J.(2006)。Abusive supervision and family undermining as displaced aggression。Journal of Applied Psychology，91(5)，1125-1133。  new window
23.Zellars, Kelly L.、Tepper, Bennett J.、Duffy, Michelle K.(2002)。Abusive Supervision and Subordinates' Organizational Citizenship Behavior。Journal of Applied Psychology，87(6)，1068-1076。  new window
24.Lazarus, Richard S.(1991)。Cognition and motivation in emotion。American Psychologist，46(4)，352-367。  new window
25.Mitchell, Marie S.、Ambrose, Maureen L.(2007)。Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs。Journal of Applied Psychology，92(4)，1159-1168。  new window
26.吳宗祐、徐瑋伶、鄭伯壎(20021200)。怒不可遏或忍氣吞聲：華人企業主管威權領導與部屬憤怒反應。本土心理學研究，18，3-49。new window  延伸查詢new window
27.Mayer, John D.、Salovy, Peter(1990)。Emotional intelligence。Imagination, Cognition and Personality，9(3)，185-211。  new window
28.Tepper, Bennett J.(2000)。Consequences of abusive supervision。Academy of Management Journal，43(2)，178-190。  new window
29.Tepper, Bennett J.(2007)。Abusive supervision in work organizations: Review, synthesis, and research agenda。Journal of Management，33(3)，261-289。  new window
30.Lewis, K. M.(2000)。When Leader Display Emotion: How Followers Respond to Negative Emotional Expression of Male and Female Leader。Journal of Organizational Behavior，21(2)，221-234。  new window
31.Mignonac, K.、Herrbach, O.(2004)。Linking Work Events, Affective States, and Attitudes: An Empirical Study of Managers' Emotions。Journal of Business and Psychology，19(2)，221-240。  new window
32.Skarlicki, D. P.、Folger, R.(1997)。Relation in the Workplace: The Roles of Distributive, Procedural, and Interactional Justice。Journal of Applied Psychology，82(3)，434-443。  new window
33.Tangney, J. P.、Wagner, P.、Fletcher, C.、Gramzow, R.(1992)。Shame in to Anger? The Relation of Shame and Guilt to Anger and Self-reported Aggression。Journal of Personality and Social Psychology，62(4)，669-675。  new window
34.Lyness, K. S.、Kropf, M. B.(2005)。The relationships of national gender equality and organizational support with work-family balance: A European managers。Human Relations，58(1)，33-60。  new window
會議論文
1.Harris, K. J.,、Kacmar, K. M.、Boonthanum, R.(2005)。The Interrelationship between Abusive Supervision, Leadermember Exchange, and Various Outcomes。The annual meeting of the Society for Industrial/Organizational Psychology。Los Angeles。  new window
圖書
1.Hoobler, J. M.(2002)。Abusive Supervision in the Workplace: A Restorative Justice Perspective。Kentuchy, Lexington。  new window
2.Krantzler, N.、Miner, K.(1994)。Mental and emotional health: Health facts。ETR Associates。  new window
3.Krantzler, N. J.、Miner, K. R.(1994)。Mental Health: Health Facts。Santa Cruz：ETR Associates。  new window
4.Goleman, D.(1996)。Emotional Intelligence: Why It Can Matter More than IQ。Bloomsbury Publishing。  new window
5.Mcshane, S. L.、Von Glinow, M. A. Y.(2003)。Organization Behavior: Emerging Realities for the Workplace Revolution。New York。  new window
6.張春興(2004)。教育心理學--三化取向的理論與實踐。東華。  延伸查詢new window
7.Goleman, D.(1995)。Emotional intelligence。Bantam Books。  new window
單篇論文
1.Schat, A. C. H.，Desmarais, S.，Kelloway, E. K.(2006)。Exposure to Workplace Aggression from Multiple sources: Validation of a Measure and Test of a Model，Hamilton：McMaster University。  new window
圖書論文
1.Bies, R. J.、Tripp, T. M.(1996)。Beyond Distrust: Getting Even and the Need for Revenge。Trust in Organizations: Frontiers of Theory and Research。Thousand Oaks, CA：SAGE Publications。  new window
2.Mayer, John D.、Salovey, Peter(1997)。What is emotional intelligence?。Emotional development and emotional intelligence: educational implications。Basic Books。  new window
 
 
 
 
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