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題名：Nurses' Mechanism of Organizational Citizenship Behavior by Dual Rating Approach
書刊名：品質學報
作者：黃瓊玉／陳文魁／紀淑靜／呂筑韻／魏麗香
作者(外文)：Huang, Chiung-yu／Chen, Wen-kuei／Chi, Shu-ching／Lu, Chu-yun／Wei, Li-hsiang
出版日期：2015
卷期：22:1
頁次：頁29-45
主題關鍵詞：對評；組織公民行為；變形領導；自我效能；團隊信任；專業承諾；Dual ratings；Organizational citizenship behavior；Transformational leadership；Selfefficacy；Team trust；Professional commitment
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  • 共同引用共同引用:26
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過去的研究中，關於護理師和主管運用對評的方式作組織公民行為的相關研究不多；本研究針對此對評做分析；並把變形領導（TR）及其他相關因素對護理人員的組織公民行為的影響及變形領導是否具中介的影響都列為此研究問題中。本研究亦探討人員的自我效能、團隊信任和專業承諾與組織公民行為的關係；並運用探索性、因果和對評的研究設計、共調查560護理師及27位主管，研究工具包括人口學特徵、變形領導、自我效能、團隊信任、專業承諾和組織公民行為。統計方式，則運用AMOS19.0版本分析資料。結果發現，變形領導對於個人型的組織公民行為僅有輕微影響、但對群體的組織公民行為則無顯著關係；高自我效能的資深人員及較高的專業承諾者對組織較有貢獻。臨床的運用則建議主管的變形領導若能適切的執行，對於組織公民行為應具深切的影響。
Little is known about organization citizenship behavior (OCB) based on dual ratings by both nurses and their supervisors instead of the former only. Except the transformational leadership (TR) and some relevant factors, the supervisors' recognition on subordinators' OCB (sOCB) may affect subordinators' OCB (nOCB) as well. The mediation mechanism on nOCB was examined, to what extent of effect was induced by supervisors' TR and sOCB, and subordinators' self-efficacy, team trust, and the professional commitment. It was a cross sectional, exploratory causal, and dualrating study, which surveyed 560 nurses and 27 supervisors of a medical center in southern Taiwan. Various measures were used, such as demographic characteristics, transformational leadership, selfefficacy, team trust, professional commitment, and OCB. To construct the mediation mechanism on OCB, AMOS 19.0 was employed. Evaluated by the cmin-criterion, the structural equation model of dual ratingswas of as 0.81 highfitness probability, while only 0.21 for that of supervisor-free model. The TR affected little on subordinators' OCB individual (nOCBI) and trivial on OCB organizational (nOCBO). Emitting mediation effects on nOCBI, subordinators' commitment, trust, self-efficacy and both OCBO and OCBI were influential factors. Besides, subordinators' age and retention tendency induced substantially effect on nOCB. The fitted-well model revealed that, in the studied organization, sOCBO induced substantial effect on nOCB; however, TR had only little effect on nOCBI and nOCBO. The subordinators' education had somewhat direct effect on nOCBI instead of nOCBO. With higher self-efficacy, senior subordinators acted beneficially to colleagues; and with higher professional commitment, those acted beneficially to the organization. Nursing administrators may need further examination over the appropriateness of both their OCB recognition and theirtransformed leadership whenever they anticipate leading their registered nurses toward a better healthcare organization.
期刊論文
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5.LePine, J. A.、Erez, A.、Johnson, D. E.(2002)。The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis。Journal of Applied Psychology，87(1)，52-65。  new window
6.Otley, D. T.、Pierce, B. J.(1996)。The Operation of Control Systems in large Audit Firms。Auditing: A Journal of Practice & Theory，15(2)，65-84。  new window
7.Altuntas, S.、Baykal, U.(2010)。Relationship between nurses’ team trust levels and their organizational citizenship behaviors。Journal of Nursing Scholarship，42(2)，186-194。  new window
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15.Tsai, Y. F.、Wu, S. W.(2010)。The relationships between organizational citizenship behavior, job satisfaction and turnover intention。Journal of Clinical Nursing，19(23)，3564-3574。  new window
16.Yeh, T.-F.、Liu, T. C.、Ke, J.-F.、Chen, J.-T.、Wang, J.-W.(2004)。The study on motivation attitude, job satisfaction and turnover intention for non-physician formal and temporary employees in a public hospital。The Journal of Health Sciences，6(3)，243-259。  new window
17.Allen, T. D.、Bernard, S.、Rush, M. C.、Russell, J. E. A.(2000)。Ratings of Organizational Citizenship Behavior: Does the Source Make a Difference?。Human Resource Management Review，10(1)，97-114。  new window
18.Tsui, A. S.、Pearce, J. L.、Porter, L. W.、Tripoli, A. M.(1997)。Alternative approaches to employeeorganization relationship: does investment in employee pay off?。Academy of Management Journal，40(5)，1089-1121。  new window
19.Jex, S. M.、Bliese, P. D.(1999)。Efficacy beliefs as a moderator of the impact of work-related stressors: A multilevel study。Journal of Applied Psychology，84(3)，349-361。  new window
20.Browne, M. W.(19840500)。Asymptotically distribution-free methods for the analysis of covariance structures。British Journal of Mathematics and Statistical Psychology，37(1)，62-83。  new window
21.Teng, Ching-I、Shyu, Yea-Ing Lotus、Chang, Hao-Yuan(2007)。Moderating Effects of Professional Commitment on Hospital Nurses in Taiwan。Journal of Professional Nursing，23(1)，47-54。  new window
22.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
23.Babcock-Roberson, M. E.、Strickland, O. J.(2010)。The relationship between charismatic leadership, work engagement, and organizational citizenship behaviors。Journal of Psychology，144(3)，313-326。  new window
24.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
25.陳國瑚、陳麗如、蘇喜(20060600)。護理人員對護理工作認知與離職傾向之探討。臺灣公共衛生雜誌，25(3)，177-188。new window  延伸查詢new window
26.Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly，1(2)，107-142。  new window
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學位論文
1.Drenkard, K. N.(2005)。The Impact of Transformational Leadership Characteristics of Nurse Managers on the Anticipated Turnover of RN Staff Nurses(博士論文)。George Mason University，Fairfax, VA。  new window
圖書
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2.Cohen, J.(1988)。Statistical power and analysis for the behavioral sciences。Hillsdale, NJ：Lawrence Erlbaum Associates。  new window
3.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
圖書論文
1.Browne, M. W.(1982)。Covariance structures。Topics in Applied multivariate Analysis。Cambridge University Press。  new window
 
 
 
 
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