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題名:以APP促進店家與消費者的互動
書刊名:臺東大學綠色科學學刊
作者:曾琳珊張樹之
作者(外文):Tseng, Lin-shanChang, Ernest Shu-chih
出版日期:2013
卷期:3:2
頁次:頁135-154
主題關鍵詞:互動關係打卡分享行動廣告適地性服務臉書Interaction relationshipCheck-in toolMobile advertisingLocation-based serviceLBSFacebook
原始連結:連回原系統網址new window
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  • 共同引用共同引用:12
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財團法人資訊工業策進會創新應用服務研究所(Foreseeing Innovative NewDigiservices, FIND)估計指出,2015 年智慧型手機使用率將會高達52.5%,配合現今臉書(Facebook)所提供給智慧型手機用戶之打卡功能的盛行,愈來愈多智慧型手機使用者養成了隨時隨地分享資訊並使用打卡功能的習慣。由社會現況得知,餐飲業為最常利用打卡行為來作為行銷策略的行業之一,本研究基於此一條件,針對餐飲業所需及增進使用者打卡行為的附加價值,設計出一款名為Checheck的智慧型手機APP 與Facebook 做結合,並使店家達到傳遞即時資訊給使用者及達成行動廣告的目的,進而節省使用者搜索目標店家的時間。首先本研究藉由焦點團體訪談方法,瞭解使用者對於此APP 的態度和想法,並從中分析出使用者的真正需求,發展出本研究的主要架構,進而增加受測者人數,以數據量化的方法評估此APP 是否能促進使用者與店家良好互動關係的目的。期許本研究能提供現代餐飲業經營或管理上之參考,並幫助未來餐飲業在做行銷規劃和行動廣告上的構思。
The Taiwan Market Intelligence Center Foreseeing Innovative New Digiservices (FIND) estimated that the penetration rate of Smartphone will increase to 52.5% in 2015. With the advancement of information and communication technologies (ICT), ICT users can connect with other users through Facebook and access check-in tool through their Smartphone anywhere and anytime. Thus, using Smartphone APPs is becoming a common habit among more and more ICT users. Currently, catering industry is one of the industries which often use check-in tool to promote their marketing strategies. Therefore, this research aims to exploring the demand of catering industry and increasing the value-added of customer check-in behavior. We designed an APP (and named it “Che-check”) which could connect with Facebook, allowing the vendors to send the promote information to the customers immediately and to save searching time for the customers in search the target vendors. First, this study use the focus group method to realize the users’ attitude and ideas and analyzed real demands of customers, finally this study develop the main framework of this study. And then, this study increase the test participant and use the quantify method to evaluate whether the APP can promote the relationship between customers and vendors. Hopefully, this study can shed light on suggestions, guidelines and implications to business design, and marketing strategy to managers. And give the idea to help the catering industry in marketing plan and mobile advertising in the future.
期刊論文
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6.Hughes, David John、Rowe, Moss、Batey, Mark、Lee, Andrew(2012)。A tale of two sites: Twitter vs. Facebook and the personality predictors of social media usage。Computers in Human Behavior,28(2),561-569。  new window
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8.Wasko, Molly McLure、Faraj, Samer(2005)。Why should I share? Examining social capital and knowledge contribution in electronic networks of practice。MIS Quarterly,29(1),35-57。  new window
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10.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
11.陳志萍、王薇婷(20120900)。愛合購之線上合購社群參與動機研究分析。電子商務學報,14(3),493-512。new window  延伸查詢new window
12.Granovetter, Mark S.(1985)。Economic Action and Social Structure: The Problem of Embeddedness。American Journal of Sociology,91(3),481-510。  new window
會議論文
1.Goodhue, D. L.、Lewis, W.、Thompson, R. L.(2006)。PLS, Small sample size and statistical power in MIS research。The 39th Hawaii International Conference on System Sciences。IEEE Computer Society Press。1-10。  new window
2.Ames, M.、Naaman, M.(2007)。Why we tag: Motivations for annotation in mobile and online media。The special interest group on computer human interaction conference on human factors in computing systems。New York:ACM Press。971-980。  new window
3.洪書緯、張樹之(2012)。探討智慧型手機使用者採用適地性服務應用程式之使用效益研究。第一屆中台灣產業論壇暨服務創新管理學術研討會。臺中市。  延伸查詢new window
4.曾琳珊、張樹之(2012)。Che-check--消費者打卡行為與店家互動關係探討。2012臺灣商管與資訊研討會。臺北市。  延伸查詢new window
5.Chen, G.(2002)。Wireless location-based services-technologies. applications and management。2002 Asia-Pacific Network Operations and Management Symposium。Jeju Island。  new window
6.Gaonkar, S.、Li, J.、Choudhury, R. R.、Cox, L.、Schmidt, A.(2008)。Micro-blog: Sharing and querying content through mobile phones and social participation。The 6th international conference on mobile systems, applications, and services。New York, NY:ACM。174-186。  new window
7.Renegar, B. D.、Michael, K.、Michael, M. G.(2008)。Privacy, value and control issues in four mobile business applications。7th international conference on mobile business。Piscatanay, NJ:IEEE Computer Society。  new window
學位論文
1.林雅雯(2011)。消費者對於手機廣告的回應意圖與購買意圖:不同廣告途徑與設計元素對消費者知覺的影響(碩士論文)。國立中興大學,臺中市。  延伸查詢new window
圖書
1.Nunnally, Jum C.、Bernstein, Ira H.(1994)。Psychometric Theory。McGraw-Hill。  new window
圖書論文
1.Granovetter, Mark S.(1992)。Problems of Explanation in Economic Sociology。Networks and Organizations: Structure, Form, and Action。Boston, Massachusetts:Harvard Business School Press。  new window
 
 
 
 
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