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題名:線上表單填寫之脈絡訪查
書刊名:資訊傳播研究
作者:呂姿儀顧邕廖韋淳吳悠綸岳修平
作者(外文):Lu, Tzu-yiKu, YungLiao, Wei-chunWu, Yu-lunYueh, Hsiu-ping
出版日期:2013
卷期:4:1
頁次:頁65-85
主題關鍵詞:流程模式脈絡訪查線上表單親和圖Flow modelContextual inquiryOnline formAffinity diagram
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:1
  • 點閱點閱:6
在數位化時代,線上表單填寫已成為日常生活的一部分。然而使用者在填寫線上表單時仍時常遭遇困難,顯示現有線上表單設計或操作介面應仍有尚待改進之處。本研究以線上履歷表單做為研究標的,設計四種不同履歷頁面供使用者實際填寫,並以脈絡訪查法進行脈絡訪談蒐集資料。研究結果發現,多數使用者認為線上表單問題敘述應明確;而線上表單之頁數及題數應適中,過多或過少都會造成填寫意願降低。本研究進而發展使用者填寫線上表單之脈絡,包含親和圖與流程模式,提出可供線上表單設計者參考之設計注意事項。
Filling in online forms has become a daily behavior. However, when users fill in online forms, they often confront difficulties. It is necessary to consider how to improve the online form design. The study took web resume as an example; four resume prototypes were created for user testing, and researchers conducted contextual inquiry and interviews related to these. The results revealed that most users suggest the descriptions of questions should be clearer, and the number of pages and items should be appropriate. This study further developed the context of users' filling in online forms including affinity diagram and flow model, and proposed online form design guidelines.
期刊論文
1.Bernard, M.、Baker, R.、Fernandez, M.(2002)。Paging vs. scrolling: Looking for the best way to present search results。Usability News,4(1)。  new window
2.Eyuboglu, F.、Orhan, F.(2011)。Paging and scrolling: Cognitive styles in learning from hypermedia。British Journal of Educational Technology,42(1),50-65。  new window
3.Toepoel, V.、Das, M.、Van Soest, A.(2009)。Design of web questionnaires: The effects of the number of items per screen。Field Methods,21(2),200-213。  new window
4.王郁青、岳修平(20130600)。人力網站首頁版面之使用性評估研究。教育傳播與科技研究,104,1-15。new window  延伸查詢new window
5.Bargas-Avila, J. A.、Oberholzer, G.、Schmutz, P.、de Vito, M.、Opwis, K.(2007)。Usable error message presentation in the World Wide Web: Do not show errors right away。Interacting with Computers,19,330-341。  new window
6.Healey, B.(2007)。Drop downs and scroll mice: The effect of response option format and input mechanism employed on data quality in web surveys。Social Science Computer Review,25,111-128。  new window
7.Manfreda, K. L.、Batagelj, Z.、Vehovar, V.(2002)。Design of web survey questionnaires: Three basic experiments。Journal of Computer-Mediated Communication,7(3),10-1111。  new window
會議論文
1.Nielsen, J.、Molich, R.(1990)。Heuristic evaluation of user interfaces。The SIGCHI Conference on Human Factors in Computing Systems: Empowering People。ACM。  new window
圖書
1.Beyer, H.、Holtzblatt, K.(1998)。Contextual Design: Defining Customer-Centered Systems。Morgan Kaufmann。  new window
2.Wroblewski, L.(2008)。Web form design: Filling in the blanks。New York, NY:Rosenfeld Media。  new window
3.Lazar, J.、Feng, J. H.、Hochheiser, H.(2010)。Research methods in human-computer interaction。Chichester:John Wiley and Sons。  new window
4.Sue, V. M.、Ritter, L. A.(2007)。Conducting online surveys。London:Sage。  new window
5.Shneiderman, B.(1992)。Designing the User Interface-Strategies for Effective Human-Computer Interaction。Addison Wesley。  new window
其他
1.Nielsen, J.(1995)。10 Usability Heuristics for User Interface Design,http://www.nngroup.com/ articles/ten-usability-heuristics/。  new window
2.Penzo, M.(2006)。Label placement in forms,http://www.uxmatters.com/mt/archives/2006/07/label-placement-in-forms.php, 2013/04/02。  new window
圖書論文
1.Bargas-Avila, J. A.、Brenzikofer, O.、Roth, S. P.、Tuch, A. N.、Orsini, S.、Opwis, K.(2010)。Simple but crucial user interfaces in the World Wide Web: Introducing 20 guidelines for usable web form design。User interfaces。Rijeka:INTECH。  new window
2.Borges, J. A.、Morales, I.、Rodriguez, N. J.(1998)。Page design guidelines developed through usability testing。Human factors and web development。Hillsdale, NJ:Lawrence Erlbaum Associates。  new window
3.Holtzblatt, K.、Jones, S.(1993)。Contextual inquiry: A participatory technique for systems design。Participatory design: Principles and practice。Hillsdale, NJ:Lawrence Earlbaum Associates。  new window
 
 
 
 
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