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題名:使用用途與隱私政策對社群網站持續參與意圖影響之探討:以臉書(Facebook)為例
書刊名:企業管理學報
作者:鄭敏芝蔡合和洪秀婉 引用關係王文生呂英傑林哲如
作者(外文):Cheng, Min-jhihTsai, Her-herHung, Shiu-wanWang, Wen-shengLu, Ying-chiehLin, Jhe-ru
出版日期:2015
卷期:106
頁次:頁59-79
主題關鍵詞:社群網站社群網站使用用途線上隱私政策持續參與意圖Social network sitesIntention of useOnline privacy policy
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:33
隨著網路使用率的普及,社群網站成為許多人即時搜索資訊與交流互動的工具。對社群網站業者來說,找出用戶持續參與社群網站的主要用途並進一步吸引用戶造訪該網站是個重要的議題。另一方面,儘管社群網站已隨著網際網路技術而日漸普遍,但同時也衍生了不少隱私相關議題,導致用戶對社群網站的信任產生疑慮,而要如何讓用戶對社群網站產生信任以及如何在隱私開放程度與持續參與該網站的意圖中找到平衡顯得相當重要。因此本研究從社群網站用戶持續參與的主要用途,並以隱私-信任-行為意向理論模型為基礎探討影響社群網站持續參與意圖,以Facebook網站用戶做為研究對象,回收420份有效問卷進行結構方程模式分析。研究結果發現主要影響社群網站用戶持續參與之用途為社會搜索與近況動態,也發現用戶會透過隱私政策的安全保護及是否徹底執行來提高社群網站的信任程度,進而增加持續參與意圖。
Social networks bring together geographically dispersed, like-minded people to form a network for knowledge exchange. Social media sites endeavor to attract users and keep them revisit the sites continuously. Despite the social networks via internet has brought convenience to the users, it also raises the concerns of privacy issues which prevent the users from visiting these websites. The study investigated the influence of intended use and privacy policy on the intention of continuing to access the social networks via internet. We collected 420 valid questionnaires through Facebook, and employed the structural equation model to conduct the empirical study. The empirical results suggest that the main factors that affect social network users are social searching and status updates. Those sites that are safe and enforced with a privacy setting to increase the trust level of users can increase the intention of use for the users. The results of this study can provide some guidelines to the social media sites to develop the needed functions in order to keep the users use for enormous business opportunity.
期刊論文
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2.Shin, Dong-Hee(2010)。The Effects of Trust, Security and Privacy in Social Networking: A Security-based Approach to Understand the Pattern of Adoption。Interacting with Computers,22(5),428-438。  new window
3.Liu, C.、Marchewka, J. T.、Lu, J.、Yu, C. S.(2005)。Beyond concern: Privacy-trust-behavioral intention model of electronic commerce。Information & Management,42(2),289-304。  new window
4.Hoffman, D. L.、Novak, T. P.(2009)。Flow Online: Lessons Learned and Future Prospects。Journal of Interactivity Marketing,23(1),23-34。  new window
5.Chellappa, Ramnath K.、Sin, Raymond G.(2005)。Personalization versus privacy: An empirical examination of the online consumer's dilemma。Information Technology and Management,6(2/3),181-202。  new window
6.Dinev, T.、Hart, P.(2006)。Privacy concerns and levels of information exchange: An empirical investigation of intended e-services use。E-Service Journal,4(3),25-59。  new window
7.McAllister, D. J.(1997)。The second face of trust: Reflections on the dark side of interpersonal trust in organizations。Research on Negotiation in Organizations,6,87-111。  new window
8.Milne, G. R.、Boza, M. E.(1999)。Trust and concern in consumers' perception of marketing information management practices。Journal of Interactive Marketing,13(1),5-24。  new window
9.Wu, J.、Chiclana, F.、Herrera-Viedma, E.(2015)。Trust based consensus model for social network in an incomplete linguistic information context。Applied Soft Computing,35,827-839。  new window
10.Jones, A. P.、James, L. R.(1979)。Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions。Organizational Behavior and Human Decision Processes,23(2),201-250。  new window
11.Wellman, B.、Salaff, J.、Dimitrova, D.、Garton, L.、Gulia, M.、Haythornthwaite, C.(1996)。Computer Networks as Social Networks: Collaborative Work, Telework and Virtual Community。Annual Review of Sociology,22,211-238。  new window
12.Schoenbachler, D. D.、Gordon, G. L.(2002)。Multi-channel Shopping: Understanding What Drives Channel Choice。Journal of Consumer Marketing,19(1),42-53。  new window
13.Lee, Y.、Kwon, O.(2011)。Intimacy, familiarity and continuance intention: An extended expectation-confirmation model in web-based services。Electronic Commerce Research and Applications,10(3),342-357。  new window
14.Debatin, Bernhard、Lovejoy, Jennette P.、Horn, Ann-Kathrin、Hughes, Brittany N.(2009)。Facebook and online privacy: Attitudes, behaviors, and unintended consequences。Journal of Computer-Mediated Communication,15(1),83-108。  new window
15.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
16.Hoffman, Donna L.、Novak, Thomas P.、Peralta, Marcos(1999)。Building Consumer Trust Online。Communications of the Association for Computing Machinery,42(4),80-85。  new window
17.McKnight, D. Harrison、Cummings, Larry L.、Chervany, Norman L.(1998)。Initial Trust Formation in New Organizational Relationships。The Academy of Management Review,23(3),473-490。  new window
18.Boyd, Danah M.、Ellison, Nicole B.(2007)。Social Network Sites: Definition, History, and Scholarship。Journal of Computer-Mediated Communication,13(1),210-230。  new window
19.Lin, Kuan-Yu、Lu, Hsi-Peng(2011)。Why people use social networking sites: An empirical study integrating network externalities and motivation theory。Computers in Human Behavior,27(3),1152-1161。  new window
會議論文
1.Cohen, N.(1997)。Fractal Antenna Applications in Wireless Telecommunications。Electronics Industries Forum of New England。Boston, Massachusetts:Institute Electrical and Electronics Engineers。43-49。  new window
2.Ho, A.、Maiga, A.、Aimeur, E.(2009)。Privacy Protection Issues in Social Networking Sites。IEEE/Acs International Conference on Computer Systems and Applications。Rabat:Institute Electrical and Electronics Engineers。271-278。  new window
3.Lampe, C.、Ellison, N.、Steinfield, C.(2006)。A Face(book) in the crowd: Social searching vs. social browsing。The 2006 20th Anniversary Conference on Computer Supported Cooperative Work。New York, NY:Association for Computing Machinery。167-170。  new window
4.Dwyer, C.、Hiltz, S. R.、Passerini, K.(200708)。Trust and privacy concern within social networking sites: A comparison of Facebook and My Space。The Thirteenth Americas Conference on Information Systems,(會議日期: 2007, August 10-12)。Keystone, Colorado。339。  new window
5.Joinson, A. N.(2008)。Looking at, Looking up or Keeping up with People? Motives and Uses of Facebook。SIGCHI Conference on Human Factors in Computing Systems。New York:Association for Computing Machinery。1027-1036。  new window
圖書
1.Buchanan, D. A.、Fitzgerald, L.、Ketley, D.(2007)。The Sustainability and Spread of Organizational Change: Modernizing healthcare。London:Routledge。  new window
2.Fukuyama, F.、Ikenberry, G. J.(1996)。Trust: The social virtues and the creation of prosperity。Foreign Affairs。  new window
3.黃芳銘(2007)。結構方程模式:理論與應用。臺北市:五南圖書出版股份有限公司。  延伸查詢new window
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其他
1.Madden, M.,Lenhart, A.,Cortesi, S.,Gasser, U.,Duggan, M.,Smith, A.,Beaton, M.(2013)。Teens, Social Media, and Privacy,http://www.pewinternet.org/2013/05/21/teens-social-media-and-privacy/。  new window
2.Federal Trade Commission(1998)。Privacy Online: A Report to Congress,https://www.ftc.gov/sites/default/files/documents/reports/privacy-online-report-congress/priv-23a.pdf。  new window
圖書論文
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3.Jonker, W.、Petković, M.(2014)。Security, privacy and trust: From innovation blocker enabler。Secure Data Management。Springer International Publishing。  new window
 
 
 
 
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