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題名：觀光旅遊服務創新與忠誠度關係之研究
書刊名：創新研發學刊
作者：洪飛恭／蔡文甲／楊青隆
作者(外文)：Hung, Fei-kung／Tsai, Wen-chia／Yang, Ching-lung
出版日期：2015
卷期：11:2
頁次：頁43-53
主題關鍵詞：服務創新；顧客忠誠；顧客感知價值；有形展示；Service innovation；Customer loyalty；Customer perceived value；Physical evidence
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:54
期刊論文
1.Buellingen, F.、Woerter, M.(2004)。Development Perspectives, Firm Strategies and Applications in Mobile Commerce。Journal of Business Research，57(12)，1402-1408。  new window
2.Flgge, S.(2004)。Situation-Dependent Services-A Challenge for Mobile Network Operations。Journal of Business Research，57，1416-1422。  new window
3.Lee, Young Eun、Benbasat, Izak(2004)。A Framework for the Study of Customer Interface Design for Mobile Commerce。International Journal of Electronic Commerce，8(3)，79-102。  new window
4.Okazaki, S.(2006)。What Do We Know about Mobile Internet Adopters? A Cluster Analysis。Information and Management，43(2)，127-141。  new window
5.Reddy, Allan C.、Buskirk, Bruce D.、Kaicker, Ajit(1993)。Tangibilizing the intangibles: Some strategies for services marketing。The journal of services marketing，7(3)，13-17。  new window
6.Gallouj, F.、Savona, M.(2008)。Innovation in services: A review of the debate and a research agenda。Journal of Evolutionary Economics，19(2)，149-172。  new window
7.Kim, W. G.、An, J. A.、Kim, Hong‐bumm(2003)。The effects of consumer-based brand equity on firm’s Fincial performance。Journal of consumer Marketing，20(4)，335-351。  new window
8.O’cass, A.、Debra, G.(2003)。An extraordinary perspective of service brand associations。Journal of Service Marketing，17(5)，452-475。  new window
9.Hertog, Pirn Den、Gallouj, Faiz、Segers, Jeroen(2011)。Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry。The Service Industries Journal，31(9)，1429-1449。  new window
10.Solomon, M. R.(1985)。Packaging the service provider。The Service Industries Journal，5(1)，64-72。  new window
11.Vang, J.、Zellner, C.(2005)。Introduction: innovation in service。Industry and Innovation，12(2)，147-152。  new window
12.Petrick, J. F.(2004)。The roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions。Journal of Travel Research，42(4)，397-407。  new window
13.Voss, C. A.(1992)。Measurement of Innovation and Design Performance in Services。Design Management Journal，3(1)，40-46。  new window
14.Balasubramanian, S.、Peterson, R. A.、Jarvenpaa, S. L.(2002)。Exploring the implications of m-commerce for markets and marketing。Journal of the Academy of Marketing Science，30(4)，348-361。  new window
15.Smith, A. K.、Bolton, R. N.、Wagner, J.(1999)。A model of customer satisfaction with service encounters involving failure and recover。Journal of Marketing Research，36(3)，356-372。  new window
16.Barnes, S. J.(2002)。The mobile commerce value chain: Analysis and future developments。International Journal of Information Management，22(2)，91-108。  new window
17.Hipp, C.、Grupp, H.(2005)。Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies。Research Policy，34(4)，517-535。  new window
18.Haner, U.-E.(2002)。Innovation quality: a conceptual framework。International Journal of Production Economics，80(1)，31-37。  new window
19.Stum, David L.、Thiry, Alain(1991)。Building Customer Loyalty。Training and Development Journal，45(4)，34-36。  new window
20.Wu, Jen-Her、Wang, Shu-Ching(2005)。What drives mobile commerce? An empirical evaluation of the revised technology acceptance model。Information & Management，42(5)，719-729。  new window
21.Yang, Zhilin、Peterson, Robin T.(2004)。Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs。Psychology & Marketing，21(10)，799-822。  new window
22.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect。Harvard Business Review，73(6)，88-99。  new window
23.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
24.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review，72(2)，164-174。  new window
25.Drejer, Ina(2004)。Identifying innovation in surveys of services: A Schumpeterian perspective。Research Policy，33(3)，551-562。  new window
26.Djellal, F.、Gallouj, F.(2001)。Patterns of Innovation Organization in Service Firms: Postal Survey Results and Theoretical Models。Science and Public Policy，28(1)，57-67。  new window
27.Meuter, M. L.、Bitner, M. J.、Ostrom, A. L.、Brown, S. W.(2005)。Choosing among alternative service delivery modes: an investigation of customer trial of self-service technologies。Journal of Marketing，69(2)，61-83。  new window
圖書
1.Hertog, P. D.、Brouwer, E.(2000)。Innovation indicators for retailing industry: a meso perspective。Utretcht：Dialogic/Center for Science and Policy Utretcht University。  new window
2.Lovelock, Christopher H.、Wright, Lauren(2002)。Principles of Service Marketing and Management。Pretince-Hall Inc.。  new window
3.Gallouj, Faiz(2002)。Innovation in the Service Economy: The New Wealth of Nations。Edward Elgar Publishing。  new window
圖書論文
1.Miles, I.(2005)。Innovation in services。The Oxford Handbook of Innovation。Oxford：Oxford University Press。  new window
2.Gallouj, F.(2009)。Services innovation: Assimilation, differentiation, inversion and integration。The handbook of technology management。Chichester：Wiley and Sons。  new window
3.Booms, Bernard H.、Bitner, Mary Jo(1981)。Marketing Strategies and Organization Structures for Service Firms。Marketing of Services。Chicago：American Marketing Association。  new window
 
 
 
 
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