員工建言的前因與後果：後設分析與研究建議__臺灣人文及社會科學引文索引資料庫

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題名：	員工建言的前因與後果：後設分析與研究建議
書刊名：	觀光與休閒管理期刊
作者：	何揚民
作者(外文)：	Ho, Yang-min
出版日期：	2016
卷期：	4:1
頁次：	頁142-154
主題關鍵詞：	後設分析；員工建言；心理安全；效能知覺；Meta-analysis；Employee suggestions；Psychological safety；Efficacy perception
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:2

觀光旅遊企業環境多變，員工若能主動發掘問題、隨時對組織提供建言，對於組織的績效、生存、與發展會有巨大的影響。近十幾年來，組織與人資管理再度興起一股「員工建言」的研究熱潮。這些文獻大致上已建構出基礎的理論架構，但是仍有兩個議題尚待釐清。一）實證研究中產生眾多的「前因」變數，然而這些前因變數似乎缺乏一個統整的解釋機制。二）員工建言的「後果」變數出現不一致的實證研究結果（例如：員工建言對員工的公共形象分別有正面與負面不一致的結果）。為了釐清上述這兩個議題，本研究整理2000-2015年AMJ等8本頂級組織管理學國際期刊，選出具有代表性文獻共78篇，作統整性後設分析研究。分析結果發現：一）員工建言的前因變數，大多數可透過「心理安全」與「效能知覺」這兩種心理機制來加以解釋。二）員工建言的後果變數出現不一致的實證研究結果，主因是文獻對於「員工建言」的構念界定與操作性定義不夠精確；另外，建言之內容、態度、與策略也會影響建言的效果。最後，本研究提出數項研究建議，以供未來研究參考。

以文找文

The business environments of tourism and hospitality are changing rapidly. If employees take the initiative to explore the issue and offer suggestions (i.e. voice), it will have a huge impact on the organization's performance, survival and development. Over the decade, the organization and HRM re-emerge an ＂employee voice＂ research boom. Research has largely built a basic theoretical framework, but two questions still remain to be clarified. 1) empirical research has produced a large number of ＂antecedent＂ variables, yet, there seem to be lack of a unified explanatory mechanism for them. 2) literature shows different empirical findings of the ＂consequences＂ of employee voice (e.g., employee voice bears different effects on employee’s public image). To clarify these two issues, the present study collected 78 representative articles, selected from eight top organizational management journals such as AMJ from 2000 to 2015, for a meta-analysis. Based on the results, we suggest that: 1) The various antecedents of employee voice can be largely explained through two mechanisms of ＂psychological safety＂ and ＂efficacy perception＂. 2) The inconsistent effects of employee voice mainly due to the lack of precise definition of the construct ＂employee voice.＂ In addition, voice content, voice attitude and voice strategy may also play a part in the inconsistency of the results. Finally, the study offered suggestions for future research.

以文找文

期刊論文
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3.	Fast, N. J.、Burris, E. R.、Bartel, C. A.(2014)。Managing to stay in the dark: managerial self-efficacy, ego defensiveness, and the aversion to employee voice。Academy of Management journal，57(4)，1013-1034。
4.	McClean, E. J.、Burris, E. R.、Detert, J. R.(2013)。When does voice lead to exit? It depends on leadership。Academy of Management Journal，56(2)，525-548。
5.	Detert, James R.、Edmondson, Amy C.(2011)。Implicit voice theories: Taken-for-granted rules of self-censorship at work。Academy of Management Journal，54(3)，461-488。
6.	Kish-Gephart, J. J.、Detert, J. R.、Treviño, L. K.、Edmondson, A. C.(2009)。Silenced by fear: The nature, sources, and consequences of fear at work。Research in Organizational Behavior，29，163-193。
7.	Grant, A. M.(2013)。Rocking the boat but keeping it steady: The role of emotion regulation in employee voice。Academy of Management Journal，56(6)，1703-1723。
8.	Premeaus, S.、Bedeian, A. G.(2003)。Breaking the Silence: The Moderating Effects of Self Monitoring in Predicting Speaking Up in the Workplace。Journal of Management Studies，40(6)，1537-1562。
9.	Detert, J. R.、Treviño, L. K.(2010)。Speaking up to higher ups: How supervisor and skip-level leaders influence employee voice。Organization Science，21(1)，249-270。
10.	Withey, Michael J.、Cooper, William H.(1989)。Predicting Exit, Voice, Loyalty, and Neglect。Administrative Science Quarterly，34(4)，521-539。
11.	Burris, Ethan R.、Detert, James R.、Chiaburu, Dan S.(2008)。Quitting before leaving: The mediating effects of psychological attachment and detachment on voice。Journal of Applied Psychology，93(4)，912-922。
12.	Fuller, J. B.、Marler, L. E.、Hester, K.(2006)。Promoting felt responsibility for constructive change and proactive behavior: Exploring aspects of an elaborated model of work design。Journal of Organizational Behavior，27(8)，1089-1120。
13.	Morrison, Elizabeth Wolfe、Milliken, Frances J.(2000)。Organizational silence: A barrier to change and development in a pluralistic world。The Academy of Management Review，25(4)，706-725。
14.	Stamper, Christina L.、Van Dyne, Linn(2001)。Work Status and Organizational Citizenship Behavior: A Field Study of Restaurant Employees。Journal of Organizational Behavior，22(5)，517-536。
15.	Tangirala, Subrahmaniam、Ramanujam, Rangaraj(2008)。Exploring nonlinearity in employee voice: The effects of personal control and organizational identification。Academy of Management Journal，51(6)，1189-1203。
16.	Tyler, T. R.、Rasinski, K.、Spodick, N.(1985)。The influence of voice on satisfaction with leaders: Exploring the meaning of process control。Journal of Personality and Social Psychology，48，72-81。
17.	Van Dyne, L.、Kamdar, D.、Joireman, J.(2008)。In-Role perceptions buffer the negative impact of low LMX on helping and enhance the positive impact of high LMX on voice。Journal of Applied Psychology，93(6)，1195-1207。
18.	LePine, J. A.、Van Dyne, L.(1998)。Predicting voice behavior in work groups。Journal of Applied Psychology，83(6)，853-868。
19.	Milliken, F. J.、Morrison, E. W.、Hewlin, P. F.(2003)。An exploratory study of employee silence: Issues that employees don't communicate upward and why。Journal of Management Studies，40(6)，1453-1476。
20.	Bowen, Frances、Blackmon, Kate(2003)。Spirals of Silence: The Dynamic Effects of Diversity on Organizational Voice。Journal of Management Studies，40(6)，1393-1417。
21.	Bies, R. J.、Shapiro, D. L.(1988)。Voice and justification: Their influence on procedural fairness judgements。Academy of Management Journal，31，676-685。
22.	Boroff, K. E.、Lewin, D.(1997)。Loyalty, voice, and intent to exit a union firm: A conceptual and empirical analysis。Industrial and Labor Relations Review，51，50-63。
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24.	Colquitt, J. A.(2013)。Crafting references in AMJ submissions。Academy of Management Journal，56，1121-1124。
25.	Dundon, T.、Wilkinson, A.、Marchington, M.、Ackers, P.(2004)。The meaning and purpose of employee voice。International Journal of Human Resource Management，15(6)，1150-1171。
26.	Dutton, J. E.(1993)。Selling issues to top management。Academy of Management Review，15，1149-1170。
27.	Erez, A.、LePine, J. A.、Elms, H.(2002)。Effects of rotated leadersip and pee evaluation on the functioning and effectiveness of self-managed teams: A quasi-experiment。Personnel Psychology，55，929-948。
28.	Farrell, D.、Rusbult, C.(1992)。Exploring the exit, voice, loyalty and neglect typology。Employee Responsibilities and Rights Journal，5，201-218。
29.	Islam, G.、Zyphur, M. J.(2005)。Power, voice, and hierarchy: Exploring the antecedents of speaking up in groups。Group Dynamics: Theory, Research, and Practice，9，93-103。
30.	Nemeth, C. J.(1985)。Dissent, group process, and creativity。Advances in Group Processes，2，57-75。
31.	Parker, L. E.(1993)。When to fix it and when to leave: Relationships among perceived control, self-efficacy, dissent, and exit。Journal of Applied Psychology，78(6)，949-959。
32.	Perlow, L.、Williams, S.(2003)。Is silence killing your company?。Harvard Business Review，81(5)，52-58。
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34.	Wood, S. J.、Wall, T. D.(2007)。Work enrichment and employee voice in human resource management-performance studies。International Journal of Human Resource Management，18，1335-1372。
35.	Zhang, Y. Z.、LePine, J. A.、Buckman, B. R.、Wei, F. W.(2014)。It's Not Fair…Or Is It? The Role of Justice and Leadership in Explaining Work Stressor-Job Performance Relationships。Academy of Management Journal，57(3)，675-697。
36.	Cortina, L. M.、Magley, V. J.(2003)。Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace。Journal of Occupational Health Psychology，8(4)，247-265。
37.	Dutton, Jane E.、Ashford, Susan J.、O'Neill, Regina M.、Hayes, Erika、Wierba, Elizabeth E.(1997)。Reading the wind: How middle managers assess the context for selling issues to top managers。Strategic Management Journal，18(5)，407-425。
38.	Liang, Jian、Farh, Crystal I. C.、Farh, Jiing-Lih(2012)。Psychological antecedents of promotive and prohibitive voice: A two-wave examination。The Academy of Management Journal，55(1)，71-92。
39.	Morrison, Elizabeth Wolfe(2011)。Employee voice behavior: Integration and directions for future research。The Academy of Management Annals，5(1)，373-412。
40.	Morrison, E. W.、Wheeler-Smith, S. L.、Kamdar, D.(2011)。Speaking up in groups: A cross-level study of group voice climate and voice。Journal of Applied Psychology，96(1)，183-191。
41.	van Dyne, Linn、Ang, Soon、Botero, Isabel C.(2003)。Conceptualizing employee silence and employee voice as multidimensional constructs。Journal of Management Studies，40(6)，1359-1392。
42.	Liu, W.、Zhu, R. H.、Yang, Y. K.(2010)。I warn you because I like you: Voice behavior, employee identifications, and transformational leadership。The Leadership Quarterly，21(1)，189-202。
43.	Edmondson, Amy C.(2003)。Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams。Journal of Management Studies，40(6)，1419-1452。
44.	Detert, James R.、Burris, Ethan R.(2007)。Leadership behavior and employee voice: Is the door really open?。Academy of Management Journal，50(4)，869-884。
45.	Zhou, J.、George, J. M.(2001)。When job dissatisfaction leads to creativity: Encouraging the expression of voice。Academy of Management Journal，44(4)，682-696。
46.	Whiting, S. W.、Podsakoff, P. M.、Pierce, J. R.(2008)。Effects of task performance, helping, voice and organizational loyalty on performance appraisal ratings。Journal of Applied Psychology，93(1)，125-139。
47.	Ashford, Susan J.、Rothbard, Nancy P.、Piderit, Sandy Kristin、Dutton, Jane E.(1998)。Out on a limb: The role of context and impression management in selling gender-equity issues。Administrative Science Quarterly，43(1)，23-57。
48.	van Dyne, Linn、LePine, Jeffrey A.(1998)。Helping and voice extra-role behaviors: Evidence of construct and predictive validity。Academy of Management Journal，41(1)，108-119。
49.	Rusbult, Caryl E.、Farrell, Dan、Rogers, Glen、Mainous, Arch G. III(1988)。Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction。Academy of Management Journal，31(3)，599-627。

會議論文
1.	Frazier, M. L.、Bowler, W.(2009)。Voice climate in organization: A group-level examination。The Annual Meeting of the Academy of Management。Chicago, IL.。

圖書
1.	Miceli, M. P.、Near, J. P.、Dworkin, T. M.(2008)。Whistleblowing in organizations。New York：Routledge。
2.	Hirschman, Albert O.(1970)。Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States。Harvard University Press。
3.	Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。

圖書論文
1.	Pinder, C. C.、Harlos, K. P.(2001)。Employee Silence: Quiescence and Acquiescence as Responses to Perceived Injustice。Research in Personnel and Human Resources Management。Emerald Group Publishing Limited。
2.	Brinsfield, C. T.、Edwards, M. S.、Greenberg, J.(2009)。Voice and silence in organizations: Historical review and current conceptualizations。Voice and Silence in Organizations。Emerald。
3.	Harver, P.、Martinko, M. J.、Douglas, S. C.(2009)。Causal Perceptions and the Decision to Speak Up or Pipe Down。Voice and Silence in Organizations。Bingley：Emerald Group。
4.	Ashford, Susan J.、Sutcliffe, Kathleen M.、Christianson, Marlys K.(2009)。Speaking up and speaking out: The leadership dynamics of voice in organizations。Voice and silence in organizations。Emerald Group Publishing Limited。
5.	Morrison, E. W.、Rothman, N. B.(2009)。Silence and the dynamics of power。Voice and silence in organizations。Emerald。
6.	Milliken, F. J.、Lam, N.(2009)。Making the decision to speak up or to remain silent: Implications for organizational learning。Voice and silence in organizations。Bingley, England：Emerald。
7.	Tsui, A. S.(2014)。Introduction: How to publish in top-tier journals?。Empirical Methods for Research in Organization and Management。Taipei：Hwa Tai。

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