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題名:Customers' Online Website Satisfaction in Online Apparel Purchase: A Study of Generation Y in Malaysia
書刊名:Asia Pacific Management Review
作者:Lim, Ying SanHeng, Pui ChuanNg, Tuan HockCheah, Chew Sze
出版日期:2016
卷期:21:2
頁次:頁74-78
主題關鍵詞:Website satisfactionCredibilityUsabilityService qualityTransaction cost
原始連結:連回原系統網址new window
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  • 點閱點閱:3
期刊論文
1.Pizam, A.、Ellis, T.(1999)。Customer satisfaction and its measurement in hospitality enterprises。International Journal of Contemporary Hospitality Management,11(7),326-339。  new window
2.Maditions, D. I.、Theodoridis, K.(2010)。Satisfaction determinants in the Greek online shopping context。Information Technology & People,23(4),312-329。  new window
3.Park, J.、Stoel, L.(2005)。Effect of brand familiarity, experience and information on online apparel purchase。International Journal of Retail & Distribution Management,33(2),148-160。  new window
4.Teo, Thompson S. H.、Yu, Yuany(2005)。Online buying behavior: a transaction cost economics perspective。Omega: The International Journal of Management Science,33(5),451-465。  new window
5.Casaló, L. V.、Flavián, C.、Guinalíu, M.(2008)。The Role of Satisfaction and Website Usability in Developing Customer Loyalty and Positive Word-of-Mouth in the E-Banking Services。International Journal of Bank Marketing,26(6),399-417。  new window
6.Hansen, T.、Jensen, J. M.(2009)。Shopping orientation and online clothing purchases: the role of gender and purchase situation。European Journal of Marketing,43(9/10),1154-1170。  new window
7.Kim, Jiyoung、Jin, Byoungho、Swinney, Jane L.(2009)。The Role of Etail Quality, E-satisfaction and E-trust in Online Loyalty Development Process。Journal of Retailing and Consumer Services,16(4),239-247。  new window
8.Fang, Y. H.、Chiu, C. M.、Wang, E. T. G.(2011)。Understanding customers' satisfaction and repurchase intentions: an integration of IS success model, trust, and justice。Internet Research,21(4),479-503。  new window
9.Worsfold, P.(1999)。HRM, performance, commitment and service quality in the hotel industry。International Journal of Contemporary Hospitality Management,11(7),340-348。  new window
10.Ojo, O.(2010)。The relationship between service quality and customer satisfaction in the telecommunication industry: Evidence from Nigeria。Broad Research in Accounting, Negotiation, and Distribution,1(1),88-100。  new window
11.Rowley, J.(2004)。Online Branding。Online Information Review,28(2),131-138。  new window
12.Santos, Jessica(2003)。E-service quality: A model of virtual service quality dimensions。Managing Service Quality: An International Journal,13(3),233-246。  new window
13.Ahmad, N.、Omar, A.、Ramayah, T.(2010)。Consumer lifestyles and online shopping continuance intention。Business Strategy Series,11(4),227-243。  new window
14.Alam, S. S.、Bakar, Z.、Ismail. H.、Ahsan, M. N.(2008)。Young consumers online shopping: an empirical study。Journal of Internet Business,5,81-98。  new window
15.Cho, H.、Fiorito, S. S.(2009)。Acceptance of online customization for apparel shopping。International Journal of Retail & Distribution Management,37(5),389-407。  new window
16.Cho, H.、Wang, Y.(2010)。Cultural comparison for the acceptance of online apparel customization。Journal of Consumer Marketing,27(6),550-557。  new window
17.Dholakia, R.、Uusitalo, O.(2002)。Switching to electronic stores: consumer characteristics and the perception of shopping benefit。International Journal of Retail & Distribution Management,30(10),459-469。  new window
18.Edvardsson, B.(1998)。Service quality improvement。Managing Service Quality Journal: Research and Concept,8(2),142-149。  new window
19.Ha, Y.、Stoel, L.(2004)。Internet apparel shopping behaviors: the influence of general innovativeness。International Journal of Retail & Distribution Management,32(8),377-385。  new window
20.Goldsmith, R. E.、Goldsmith, E. B.(2002)。Buying apparel over the internet。Journal of Product & Brand Management,11(2),89-102。  new window
21.Liu, C.、Arnett, P.(2000)。Exploring the factors associated with websites success in the context of electronic commerce。Information and Management,38,23-33。  new window
22.Lee, C. H.、Cyril Eze, U.、Ndubisi, N. O.(2011)。Analyzing key determinants of online repurchase intentions。Asia Pacific Journal of Marketing and Logistics,23(2),200-221。  new window
23.Jenny, C.、Frances, J.、Geoff, B.(2010)。The usability and functionality of the online catalogue。Aslib Proceedings,62(1),70-78。  new window
24.Casaló, L. V.、Flavián, C.、Guinalíu, M.(2007)。The role of security, privacy, usability and reputation in the development of online banking。Online Information Review,31(5),583-603。  new window
25.Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。  new window
26.Pavlou, Paul A.、Gefen, David(2004)。Building effective online marketplaces with institution-based trust。Information Systems Research,15(1),37-59。  new window
27.Wang, Y.-S.、Wang, Y.-M.、Lin, H.-H.、Tang, T.-I.(2003)。Determinants of user acceptance of Internet banking: an empirical study。International Journal of Service Industry Management,14(5),501-519。  new window
28.Devaraj, Sarv、Fan, Ming、Kohli, Rajiv(2002)。Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics。Information Systems Research,13(3),316-333。  new window
29.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
30.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
31.Yang, Hao-Erl、Wu, Chi-Chuan、Wang, Kuang-Cheng(2009)。An Empirical Analysis of Online Game Service Satisfaction and Loyalty。Expert Systems with Applications,36(2),1816-1825。  new window
會議論文
1.Chang, W.、Chang, H.(2011)。A dynamic system of e-service failure, recovery and trust。PACIS 2011。Brisbane。1-13。  new window
2.Fogg, B. J.、Tseng, H.(1999)。The elements of computer credibility。CHl'99, human factors in computing systems。Pittsburgh, PA。80-87。  new window
圖書
1.Wolff, M.(1998)。How I survived the gold rush years on the internet。New York, NY:Simon and Schuster。  new window
2.Williamson, Oliver E.(1975)。Markets and Hierarchies: Analysis and Antitrust Implications。New York, NY:Free Press。  new window
其他
1.Cheesman, D.(2012)。Don't call generation Y 'cheap': they're conscious, creative, but coddled,http://generationalguru.com/2012/10/dont-call-generation-y-cheap-theyre-conscious-creative-but-coddled/。  new window
2.eMarketer(2012)。Apparel drives US retail ecommerce sales growth,http://www.emarketer.com/PressRelease.aspx?R=1008956。  new window
3.(2014)。Internet World Statistics,http://www.internetworIdstats.com/。  new window
4.Gutow, A.(2012)。Winning over generation Y,http://www.truaxis.com/blog/12746/winning-over-generation-y/。  new window
5.Malaysia Crunch(2011)。Malaysia's e-commerce statistics (updated),http://www.malaysiacrunch.com/2012/03/malaysias-e-commerce-statistics-updated.html。  new window
6.Rueter, T.(2012)。E-retail spending to increase 62% by 2016,http://www.mternetretailer.com/2012/02/27/e-retail-spending-increase-45-2016。  new window
7.Thomason, L.(2004)。Web site usability checklist,http://www.netmechanic.com/news/vol7/design_no4.htm。  new window
 
 
 
 
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